Red Dot Store Operations

• Location
  Address

• Audit Title

• Full Audit External Review Store Entry Review Facilities, Safety & Equipmenet Review Selling Area & Merchandising Review Communication & Leadership Review Compliance Review

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Conducted on

  Date

• Team Members

• Store Manager:

• Senior/ Assistant Manager:

• 3rd In Charge:

• Prepared by

• Are waste sheets closely mo

  Yes

  No

  N/A

External Review

• Are all external signs fully functional and in good order?

  Yes

  No

  N/A

• Are all external glazed areas and walls clean, free of graffiti and in good order?

  Yes

  No

  N/A

• Is the bin area clean, clear of rubbish & well maintained?

  Yes

  No

  N/A

• Is the receiving area clear of rubbish, stock & door locked & ready for deliveries?

  Yes

  No

  N/A

• Are front roller shutters or doors in good working order?

  Yes

  No

  N/A

• Overall, rate the extenal image of the store.

  Poor

  Average

  Very Good

• Tap to enter information

Strore Entry Review

• Are 'Conditions of Entry' clearly displayed at the entry or front of the store?

  Yes

  No

  N/A

• Is the front of the store clean, clear, well merchandised, strongly ticketed and inviting?

  Yes

  No

  N/A

• Are trading hours clearly displayed at or near the store entry?

  Yes

  No

  N/A

• Is the register area clean, clear of unnecessary stock and rubbish & free of unprofessional sings and messages?

  Yes

  No

  N/A

• Are baskets readily available at the front of the store for customers?

  Yes

  No

  N/A

• Are the correct signs displayed in the store at the right height and in the right locations?

  Yes

  No

  N/A

• Overall, rate the first impression of the store entry and first 5 metres.

  Poor

  Average

  Very Good

• Tap to enter information

Facilities, Safety & Equipment Review

• Are registers clean, well maintained and in good working order?

  Yes

  No

  N/A

• Is the floor swept and clean throughout the store?

  Yes

  No

  N/A

• Are all lights on and fully functional?

  Yes

  No

  N/A

• Is air conditioning fully functional and effective?

  Yes

  No

  N/A

• Is music playing, at the right volume and on the right station?

  Yes

  No

  N/A

• Are fire exits clearly marked and clear of any incumberance?

  Yes

  No

  N/A

• Are fire extinguishers clearly visible and easily accessible?

  Yes

  No

  N/A

• Is the door to the stockroom locked when not in use ?(closed if it is a fire exit)

  Yes

  No

  N/A

• Are the appropriate loss prevention signs & OH&S signs clearly displayed in the stockroom area?

  Yes

  No

  N/A

• Is the door to the manager's office locked at all times?

  Yes

  No

  N/A

• Is the safe locked & keys kept in a secure place?

  Yes

  No

  N/A

• Are staff personal belongings stored in a safe place?

  Yes

  No

  N/A

• Is the managers office, clean, neat, tidy, orderly & professional?

  Yes

  No

  N/A

• Is the receiving door locked and only used for deliveries and or staff entry/exit at the commencement and end of each day?

  Yes

  No

  N/A

• Is the store security system on and fully functional?

  Yes

  No

  N/A

• Are all pricing guns in good order & pricing clearly legible?

  Yes

  No

  N/A

• Are ladders available & conform with OH&S regulations

  Yes

  No

  N/A

• Are stock trolleys available, functional and in good order?

  Yes

  No

  N/A

• Are only the correct safety knives available and used by the staff?

  Yes

  No

  N/A

• Is the staff meals/break area clean, tidy & well maintained?

  Yes

  No

  N/A

• Are kitchen appliances such as kettles, toasters, microwaves, fridges etc.. Clean, safe & in good order?

  Yes

  No

  N/A

• Is the sink are easily accessible, clean & hygenic?

  Yes

  No

  N/A

• Are toilets easily accessible, clear of stock and fixtures, fully functional, clean, correctly stocked & hygenic?

  Yes

  No

  N/A

• Is store use equipment & consumables clearly identified & limited to necessary items only?

  Yes

  No

  N/A

• Are store fixtures stored in a safe and orderly manner?

  Yes

  No

  N/A

• Is excess stock stored in an safe, orderly & logical way & easily accessible to staff?

  Yes

  No

  N/A

• Is store rubbish correctly processed (cardboard & non cardboard) & cleared regularly?

  Yes

  No

  N/A

• Does the store have the correct first aid kit and is it fully stocked with the necessary and authorised items?,

  Yes

  No

  N/A

• Overall are the stockroom, staff & office areas safe, tidy & well maintained?

  Poor

  Average

  Very Good

• Tap to enter information

Selling Area Review

• Is the promotional area of the store well merchandised, strongly ticketed, seasonally themed & reflects an appropriate value offer propostion?

  Yes

  No

  N/A

• Is the power aisle well merchandised with appropriate product, well ticketed & reflects a strong promotional offer?

  Yes

  No

  N/A

• Is merchandise displayed in the power aisle (4 ways & floor stacks) also displayed in the parent department?

  Yes

  No

  N/A

• Is the clearance 4 way in the correct locations, neatly merchandised, clearly ticketed & worked daily?

  Yes

  No

  N/A

• Are the ends well merchandised, correctly ticketed & reflect a strong merchandise offer?

  Yes

  No

  N/A

• Are the rear mesh ends well merchandised and merchandise is also displayed in a parent departmnet?

  Yes

  No

  N/A

• Are side panels well merchandised, have appropriately related stock, stock here is of a secondary location & is represented in the parent department. (Unless clearance or one off promotional NFR)

  Yes

  No

  N/A

• Is the rug unit well merchandised, full & uncluttered?

  Yes

  No

  N/A

• Are tubs displayed un nested, blocked by size & clearly ticketed?

  Yes

  No

  N/A

• Is furniture displayed, displays are in good working order & are clearly ticketed?

  Yes

  No

  N/A

• Are overheads well maintained & safe?

  Yes

  No

  N/A

• Are under counters clean, tidy & well maintained?

  Yes

  No

  N/A

• Are data strips installed and maintained throughout the store, both on shelves, baskets and hooks?

  Yes

  No

  N/A

• Are shelf talkers & price tickets used effectively throughout the store & correct sized and printed tickets, displayed to a standard that reflects clear and strong pricing offers?

  Yes

  No

  N/A

• Is the store recovery, presentation & housekeeping to a high standard?

  Yes

  No

  N/A

• Are there areas & or departments in the store that require particular merchandising attention?

  Yes

  No

  N/A

• Tap to enter information

• Over all, rate the store standards in regards to merchandising and general housekeeping and appearance>

  Poor

  Average

  Very Good

• Tap to enter information

Communication & Direction

• Is the 'register book' noting refunds, overrings & general discrepancies in operation & process & compliance fully aware to all staff?

  Yes

  No

  N/A

• Are register keys, manager's cards, office & safe keys limited to authorised staff only?

  Yes

  No

  N/A

• Have all staff completed the register compliance checklist?

  Yes

  No

  N/A

• Have all staff completed their on line induction?

  Yes

  No

  N/A

• Have all staff completed the relative SWP procedures?@

  Yes

  No

  N/A

• Have all staff spent time with the store manager and discussed the 'Team Handbook' and are fully aware of it's content and the expectations?

  Yes

  No

  N/A

• Are all staff dressed and groomed to the company standard, including but not limited to appropriate footwear?

  Yes

  No

  N/A

• Are all staff fully aware of the 'scrunch test'?

  Yes

  No

  N/A

• Are all staff aware of and have read the latest Monday Messages?

  Yes

  No

  N/A

• Does the manager hold meetings or has information sessions with all staff either collectively, in seperate groups or individually?

  Yes

  No

  N/A

• Does the manager have an effective communications book which is shared with 2ic, staff & weekend ic & casuals?

  Yes

  No

  N/A

• Does the manager effectively carry out a daily store tour & identifies & prioritises daily, weekly tasks on a daily basis?

  Yes

  No

  N/A

• Do the staff know what their priorities & tasks for the day are?

  Yes

  No

  N/A

• Are staff rosters displayed in a prominent location where all staff have access and are they displayed two weeks in advance?

  Yes

  No

  N/A

• Are daily, weekly & monthly sales budgets clearly visible & readily discussed & shared with the staff on a daily & weekly basis?

  Yes

  No

  N/A

• Overall, rate the level of effective communication, taking into account; interaction, understanding, information sharing, compliance & awareness.

  Poor

  Average

  Very Good

• Tap to enter information

Compliance

• Is the banking carried out daily?

  Yes

  No

  N/A

• Are register errors managed to an acceptable level 0.10% of sales or better?

  Yes

  No

  N/A

• Does the manager have an effective process for identifying and managing register integrity and accountability?

  Yes

  No

  N/A

• Are waste sheets closely monitored, managed centrally & all known waste is clearly identified & accounted for?

  Yes

  No

  N/A

• Is shop soiled, slightly damaged & coded product identified & reduced to sell so as to maximise sales & productivity in an effective manner?

  Yes

  No

  N/A

• Is the markdown folder and process adhered to in full including regular counts, identifying of all product, correct pricing & ticketing, promotion there of and management of oddments?

  Yes

  No

  N/A

• Are discounts managed in a disciplined fashion by authorised staff?

  Yes

  No

  N/A

• Are overrings, no sales, error corrects, dumps at a minimum and general register functions managed appropriately by all staff?

  Yes

  No

  N/A

• Are refunds recorder appropriately & generally used as an opportunity to build strong customer relations and goodwill.

  Yes

  No

  N/A

• Do all register staff greet & farewell customers in a genuine and friendly manner during each transaction?

  Yes

  No

  N/A

• Do staff and manager acknowledge customers whilst on the shop floor & carrying out their daily duties?

  Yes

  No

  N/A

• Overall rate the level of compliance to service standards in the store.

  Poor

  Average

  Very Good

• Tap to enter information