Region 209 HEALTH CHECK

• Audit Title

Store review

• Store Name / Branch Number

• Date

  Date

• Completed by

• Team present

Smart People

• Evidence of team fun and engagement?<br>

  Yes

  No

  N/A

• All colleagues had a review, 6 monthly PDR, talent matrix plot, monthly review, probation review if applicable?<br>

  Yes

  No

  N/A

• Evidence that conduct and capability process is in place for any under performance?

  Yes

  No

  N/A

• Evidence of active development?<br>

  Yes

  No

  N/A

• Clear succession and recruitment plan?

  Yes

  No

  N/A

• Evidence of cascade of key messages?<br>

  Yes

  No

  N/A

Smart operations

• OE dashboard green?

  Yes

  No

  N/A

• R&R used daily to support high retail standards and business compliance?

  Yes

  No

  N/A

• Active LP health check action plan

  Yes

  No

  N/A

• Active health and safety check action plan?

  Yes

  No

  N/A

Smart sellin

• Evidence of Plan re: WCSS & mystery shop?

  Yes

  No

  N/A

• Presentation of team and store to a high standard

  Yes

  No

  N/A

• Live demo kit working and playing content?

  Yes

  No

  N/A

• Ideal rota and to SOH budget?

  Yes

  No

  N/A

• Evidence of Trust behaviours, SFL, tariff tailor? MOT challenge from BM

  Yes

  No

  N/A

• Team briefings, covering commercial opportunity, including competitor awarenes

  Yes

  No

  N/A

• Colleagues targeted & performance tracked across all key metrics and upto

  Yes

  No

  N/A

• Live quarterly plan in place, recovery plan to show focus on gap management where required.

  Yes

  No

  N/A

• Active plan in place and visible to drive postpay conversion, SIMO, upsell/cross sell

  Yes

  No

  N/A

• Active plan in place to deliver attach - GEEK HT / LT / ASR ?

  Yes

  No

  N/A

• Active plan to drive fixed broadband?

  Yes

  No

  N/A

Next Steps / Actions

• Agreed Next Steps / Actions

• Additional media

  Media

• Branch Manager / Deputy

  Sign