Regional Manager Quarterly Store Operations Audit

• Anaconda Quarterly Store Operations Audit

• Store

• Conducted on

  Date

• Prepared by

• Are the team uniform to standard including name badge to standard?

  Yes

  No

  N/A

• Are the team members actively acknowledging, approaching, engaging customers and offering service?

  No action required

  Some action required

  Urgent action required

• Are the register operators actively asking for VIP club membership?

  No action required

  Some action required

  Urgent action required

• Are online orders being picked daily. Check prior 3 week day online order snapshots.?

  No action required

  Some action required

  Urgent action required

Store Presentation

• Exterior store VM and visually appealing. Including gardens and car park.

  No action required

  Some action required

  Urgent action required

• Is the stores house keeping in order.? Including service counters, receiving areas, managers office, public toilets and customer facing areas?

  No action required

  Some action required

  Urgent action required

• Is the current event setup to standard. Refer to event bulletin. Including racetrack, promo ends and signage?

  No action required

  Some action required

  Urgent action required

• Are the mannequins VM display dressed as per the event bulletin guidelines?

  No action required

  Some action required

  Urgent action required

• Is the store bunk labels up to standard storewide ?

  No action required

  Some action required

  Urgent action required

• Are recovery standards up to an acceptable standard.? Is there first and last hour process evident?

  No action required

  Some action required

  Urgent action required

• Is ticketing to standard in store? Correct stationary?

  No action required

  Some action required

  Urgent action required

• Are store lights in working order including, bays, show cases?

  No action required

  Some action required

  Urgent action required

• Are all fire exits, extinguishers clear ?

  Safe

  At Risk

  N/A

• Are evacuation plans current, in place and have drill's been conducted in the past 6 months?

  Yes

  No

  N/A

• Is all POS equipment in complete working order?

  No action required

  Some action required

  Urgent action required

• Is there a representation of the featured tents in catalogue and are they pitched to vm standard ?

  No action required

  Some action required

  Urgent action required

• Is pack filling bladders in front facing display packs?

  No action required

  Some action required

  Urgent action required

• Are the show cases displayed as per the vm guide?

  No action required

  Some action required

  Urgent action required

• Is the fridge bench display maintained to vm standard including ticketing, units running, accessories on display and clean defrosted.?

  Yes

  No

  N/A

• Is there screamer tags installed on required footwear on display?

  No action required

  Some action required

  Urgent action required

• Is the footwear bench setup to the vm guide?

  No action required

  Some action required

  Urgent action required

• Are the 12 ways merchandised by style, colour blocked and sorted in size order?

  No action required

  Some action required

  Urgent action required

• Are the footwear self service mods arranged by style and sorted in size order?

  No action required

  Some action required

  Urgent action required

• Are reel cabinets setup to vm standard?

  No action required

  Some action required

  Urgent action required

• Is there correct impulse add on setup in clip throughout the fishing mods?

  No action required

  Some action required

  Urgent action required

• Are there a suitable number of bikes displayed on the sales floor?

  No action required

  Some action required

  Urgent action required

• Are there bike build checklists completed on every assembled bike on the sales floor?

  Yes

  No

  N/A

• Is the bike workshop organised, neat and presentable?

  Yes

  No

  N/A

• Is clearance tied up in store.? Including use of size rings on apparel, footwear by gender then size, ticketed and priced correctly?

  No action required

  Some action required

  Urgent action required

• Have all price changes been actioned in store.? Spot check the past 2 rounds of changes.

  No action required

  Some action required

  Urgent action required

• Are communication boards up to date and are team aware of weekly coms. ? Are the weekly coms in the team room and signed by team members once read.? Spot check recent update or memo for team understanding.

  No action required

  Some action required

  Urgent action required

• Is the tablet in the tea room available for team to use?

  Yes

  No

  N/A

Standouts

• What are the observed strengths of the store?

Opportunity

• What are the areas of opportunity in the store?

• Is stock in transit up to date?

  No action required

  Some action required

  Urgent action required

• Are the open orders being actioned?

  No action required

  Some action required

  Urgent action required

• Are the RTV's being actioned in a timely manner?

  No action required

  Some action required

  Urgent action required

• Is stock stored correctly in the warehouse?

  No action required

  Some action required

  Urgent action required

• Rate the stores completion out of ten at time of audit.

• Academy feedback:

• Is the Protect Core Business & Grow Market Share action plan implemented and on track? Comment.

  No action required

  Some action required

  Urgent action required

• Is the Simplify Processes & Remove Task action plan implemented and on track? Comment.

  No action required

  Some action required

  Urgent action required

• Is the Enhance Customer Experience & Engagement action plan implemented and on track?. Comment.

  No action required

  Some action required

  Urgent action required

• Is the Build & Support High Performance Teams action plan implemented and on track? Comment.

  No action required

  Some action required

  Urgent action required

• Regional Manager

  Sign

• Store Manager

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