Rep Sales

• Conducted on

  Date

• Coach

• Person coached

Greeting Customer

• Did rep pull customer from virtual queue?

  Yes

  No

  N/A

• Did rep review account in CST prior to greeting customer?

  Yes

  No

  N/A

• Did rep introduce self and shake customers hand?

  Yes

  No

  N/A

• Did rep set expectation that the customer will leave very satisfied with their experience?

  Yes

  No

  N/A

Device

• Did rep ask lifestyle questions to determine best phone option for customer?

  Yes

  No

  N/A

• What does the customer do for fun?

• What type of work does the customer do?

• Did the rep ask additional lifestyle questions?

  Yes

  No

  N/A

• What phone company is the customer's landlines phone through?

• Did the rep take the customer to the tablet table?

  Yes

  No

  N/A

Accessories

• Did the rep put accessories in the customer's hands?

  Yes

  No

  N/A

• Did the rep build a bundle that consisted of at least $62/hs?

  Yes

  No

  N/A

• Did the rep take the customer by the sound table and the blue tooth table?

  Yes

  No

  N/A

Device protection

• Did the rep position Tep as an accessory to the phone?

  Yes

  No

  N/A