Mystery Shop

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Greeting

• Greeted within 15 seconds

  Yes

  No

  N/A

• Check in if wait longer than 5 min

  Yes

  No

  N/A

• Did rep come around counter

  Yes

  No

  N/A

• Did rep offer his name / get your name

  Yes

  No

  N/A

Explore

• Did Rep as questions to determine plan<br>

  Yes

  No

  N/A

• Did rep use Right Fit Guide

  Yes

  No

  N/A

• Did sales associate mention any features to extend data (Hot spot, Music Unlimited, Data Maximizer)

  Yes

  No

  N/A

• Did rep ask questions to determine phone

  Yes

  No

  N/A

• Did rep demo phone

  Yes

  No

  N/A

• Did sales rep mention additional lines of service

  Yes

  No

  N/A

Recommend

• Did rep recommend a plan

  Yes

  No

  N/A

• Did rep recommend a phone

  Yes

  No

  N/A

• Did rep recommend any add on features

  Yes

  No

  N/A

• Did rep offer promotions

  Yes

  No

  N/A

• Did the rep talk about accessories

  Yes

  No

  N/A

• Did the rep mention and reasons why you should chose MPCS

  Yes

  No

  N/A

Close

• Did rep mention restocking fee

  Yes

  No

  N/A

• Did rep try to close

  Yes

  No

  N/A

• Did rep try to to close 2nd time

  Yes

  No

  N/A

• Did sales rep thank you

  Yes

  No

  N/A

Environment

• All price cards printed

  Yes

  No

  N/A

• MPCS Branded accessories

  Yes

  No

  N/A

• Reps in uniform / name tags

  Yes

  No

  N/A

• Store Clean

  Yes

  No

  N/A

Feedback

• Feedback

• Add signature

  Sign