Mystery Shops Checklist

Is the center clean and bright?

Does the Center have up the right marketing materials?

Does the center have Pack Plus display and Pack Plus marketing materials for customers?

Is the shipping counter in stock of envelopes, boxes and organized?

Do all Team Members have their names tag on and are in dress code?

Did the team greet the customer?

Did the Team Members use his/her name and asked for the customer's name?

Did the Team Member offer We Listen survey?

Is the Team Member willing to pack the item?

Does the Center have the box in stock to do the packing?

Did the Team Member offer the packing pledge?