Mystery Shops

• Conducted on

  Date

• Center Number

• Location
  Address

• Team Members on Duty

Center Standard

• Is the center clean and bright?

  Yes

  No

  N/A

• Does the Center have up the right marketing materials?

  Yes

  No

  N/A

• Does the center have Pack Plus display and Pack Plus marketing materials for customers?

  Yes

  No

  N/A

• Is the shipping counter in stock of envelopes, boxes and organized?

  Yes

  No

  N/A

• Number of out of stocks in the center.

• Do all Team Members have their names tag on and are in dress code?

  Yes

  No

  N/A

Customer Service

• Did the team greet the customer?

  Yes

  No

  N/A

• Did the Team Members use his/her name and asked for the customer's name?

  Yes

  No

  N/A

• Did the Team Member offer We Listen survey?

  Yes

  No

  N/A

Services Offered

• Is the Team Member willing to pack the item?

  Yes

  No

  N/A

• Does the Center have the box in stock to do the packing?

  Yes

  No

  N/A

• How much will it cost me to get this item packed and ready for shipment?

• How many minutes will it take to pack my item?

• Did the Team Member offer the packing pledge?

  Yes

  No

  N/A