Residents Quality Check

• Conducted on

  Date

• Conducted by

• Location

  Select

• Do you feel welcome?

  Yes

  No

• Is the environment odourless/pleasant smelling?

  Yes

  No

• Was the reception area inviting?

  Yes

  No

• Does the lounge appear calm and well organised?

  Yes

  No

• Are staff interacting with residents?

  Yes

  No

• Are staff dressed appropriately? Name badges on?

  Yes

  No

Resident Feedback

Diet

• Do you have access to the menu?

  Yes

  No

• Do you have input into the meal choices?

  Yes

  No

• Are the meals offered to your taste?

  Yes

  No

• Is the food offered to you of a good standard?

  Yes

  No

Staff attitudes and engagement

• Are staff nice to you?

  Yes

  No

• Do staff treat you with respect?

  Yes

  No

• Do you feel staff spend enough time with you?

  Yes

  No

• Does the home offer enough activities?

  Yes

  No

• What activities would you like the home to offer?

General

• Does the resident look well-kept (clean, well-fitting clothes, shaved?)

  Yes

  No

• Do you feel safe here?

  Yes

  No

• Do you have access to an advocacy service?

  Yes

  No

  Unsure

• Do you know who to contact, or how to raise any concerns, ie safeguards or complaints?

• Are you happy here?

  Yes

  No

• Is there anything else you wish to discuss, or any other feedback to add?