Restaurant Server Observation

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

BSA Standards

• Greeted with coffee and smoothie within 1 minute of seating (am) or greeted within 1 minute (pm)

  Yes

  No

  N/A

• Smoothie was explained

  Yes

  No

  N/A

• Ambassador was knowledgable about micro local products

  Yes

  No

  N/A

• Extra table settings removed, order repeated, tables pre bussed, check accurate and appropriate check presenter and pen were given

  Yes

  No

  N/A

Overall interaction

• The ambassador was efficient, not hurried, being sensitive to the guest

  Yes

  No

  N/A

• The ambassador anticipated the guests needs or delighted the guest and offered suggestions

  Yes

  No

  N/A

• Ambassador used guest name during interaction

  Yes

  No

  N/A

• The ambassador was engaging of the guest

  Yes

  No

  N/A

• Ambassador provided a warm sincere closing and offered further assistance

  Yes

  No

  N/A

• The overall experience was free from negative detractors

  Yes

  No

  N/A