Restaurant Visit

• Restaurant #

• Conducted on

  Date

• ARL

• MOD

• Customer service team member

• OVERALL SATISFACTION

  1

  2

  3

  4

  5

FRESH FOOD

• Hot & Fresh

  Yes

  No

  N/A

• Appearance

  Yes

  No

  N/A

• Properly packed

  Yes

  No

  N/A

AVALIABLE

• Ordered food available

  Yes

  No

  N/A

• Accuracy

  Yes

  No

  N/A

FAST SERVICE

• Auto message on

  Yes

  No

  N/A

• Friendly greeting within 5 seconds

  Yes

  No

  N/A

• Greeting with offer

  Yes

  No

  N/A

• Friendly Service

  Yes

  No

  N/A

• Order time

• Window time

• Total time

CASHIERS TRAIN TO SELL

• Suggest drink / combo

  Yes

  No

  N/A

• Suggest dessert

  Yes

  No

  N/A

• TM's are sales hungry

  Yes

  No

  N/A

CLEAN / INVITING RESTAURANT

• Parking lot clean

  Yes

  No

  N/A

• DT menu clean and in good repair

  Yes

  No

  N/A

• DT window station clean and organize

  Yes

  No

  N/A

• All lights are on

  Yes

  No

  N/A

• Lobby clean and inviting

  Yes

  No

  N/A

• Restroom clean and stocked

  Yes

  No

  N/A

OPERATIONS

• Time tags in use

  Yes

  No

  N/A

• Holding equipment working properly (hot well, cold table, holding units, etc.)

  Yes

  No

  N/A

• Holding equipment within temperature standard

  Yes

  No

  N/A

• Original temp

• Crispy temp

• Grilled temp

• Proper prep / cooking procedures in place

  Yes

  No

  N/A

• Walk-in's clean and organize

  Yes

  No

  N/A

• Walk-in's food storage properly set

  Yes

  No

  N/A

• Restage properly done

  Yes

  No

  N/A

• All headset in use / MOD wearing headset

  Yes

  No

  N/A

• Uniform standard in place

  Yes

  No

  N/A

• Back of the house clean and organize

  Yes

  No

  N/A

NOTES

• Add signature

  Sign