Retail Outlet Audit List

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Shop Evaluation

Front Shop

• Managers Specials / Welcome Display set up

  Yes

  No

  N/A

• Latest price on all machines

  Yes

  No

  N/A

• Machines requiring assembly are correctly and sturdily assembled

  Yes

  No

  N/A

• Utility bars are used to display hanging products

  Yes

  No

  N/A

• Air and Engineering products are neatly fastened to the shelf

  Yes

  No

  N/A

• Shelves are fully stocked

  Yes

  No

  N/A

• Surplus stock consolidated with display product and marked using corresponding number indicators

  Yes

  No

  N/A

• Products are kept clean and dustfree

  Yes

  No

  N/A

• DMG products removed from the floor

  Yes

  No

  N/A

Store Room

• Heavy stock on the floor and first shelf (>50kg)

  Yes

  No

  N/A

• Products consolidated (similar items / products in multiple boxes packed together)

  Yes

  No

  N/A

• Fast moving / Top sellers stored close to the entrance

  Yes

  No

  N/A

• Store room area floor and rack neatness is maintained

  Yes

  No

  N/A

External Building

• Yard neatness and upkeep is maintained

  Yes

  No

  N/A

Rolling Stock File

Categories counted between auditing period

• Air Tools

• Compressors

• Engineering Accessories

• Engineering

• Garage Equipment

• Household Machinery

• Motor Driven Machinery

• Makita

• Hand Tools

• Woodworking Equipment

• Powerplus Tools

• Miscellaneous Items (X)

Rolling Stock documents

• Section checklist (Price, Display, DMG & Neat)

• Is there a variance list on the sections counted?

  Yes

  No

  N/A

Assets

Asset Register

• Desktop PC and monitor

• Desktop Barcode Scanner

• Handheld Stock Take Scanner

• Slip Printer at each PC

• Credit Card Machines X2 / x3 - Shop Dependant

• Alarm System

• Do all the IR detectors function

  Yes

  No

  N/A

• Are there panic buttons at strategic points in the shop?

  Yes

  No

  N/A

Health and Safety Considerations

Safety Procedures Signs and Drills

• Is a fire drill displayed in various sections in store

  Yes

  No

  N/A

• Is a "Stay Alive" procedure in place to follow during an armed robbery?

  Yes

  No

  N/A

• Are all fire extinguishers serviced and pointed out with visible signs

  Yes

  No

  N/A

Staff Information Posters

• Summary of the BCEA

• Summary of the EE Act

• Summary the Occupational Health and Safety Act

Specific Officers in Branch

• Driver with Valid Forklift License

  Yes

  No

  N/A

• Trained Health and Safety Officer

  Yes

  No

  N/A

• First Aid Member with Valid Documentation

  Yes

  No

  N/A

• Fire Fighting Officer with Valid Documentation

  Yes

  No

  N/A

Staff

Staff Physical Evaluation

• Personal hygiene maintained

  Yes

  No

  N/A

• Dress code observed

  Yes

  No

  N/A

• Staff knowledgeable on emergency procedures

  Yes

  No

  N/A

Staff Attendance

• Registers used daily

  Yes

  No

  N/A

Staff Quarters

• Is the change rooms clean and neat?

  Yes

  No

  N/A

Counter

• All admin is filed appropriately

  Yes

  No

  N/A

• Workspace is cleared of stock

  Yes

  No

  N/A

• The counter area is clean

  Yes

  No

  N/A

Kitchen

• Floors and counters clean

  Yes

  No

  N/A

• Cupboards clean inside and groceries neatly packed

  Yes

  No

  N/A

Office

• Filing systems maintained and kept organised

  Yes

  No

  N/A

• There is no stock kept in the office

  Yes

  No

  N/A

Administrative Documentation

Clearing Account Information

• Have all outstanding queries been attended to

  Yes

  No

  N/A

IBT Information

• Variances communicated with Location 1

  Yes

  No

  N/A

• All IBTs for the month have been filed

  Yes

  No

  N/A

Transfer Book

• Transfers have been completed and added to the book

• Transfer documents are compared to all SR pages

Manual Invoice Book

• Number sequence in order

• Customer details fully completed

• Signatures of both manager and sales person present on invoice

• PC invoice added to the manual invoice

• Payment type indicated

Floats

• Do all floats (R1000) balance?

  Yes

  No

  N/A

Petty Cash

Petty Cash Book

• Voucher details have been fully and correctly completed

• Casual ID document added to book

• Vouchers contain all relevant signatures

• Reimbursement documents added to book

• Petty Cash out added to file and book

Petty Cash

• Cash and cash slips equal R3000

  Yes

  No

  N/A

Returns and Repairs

Discount Corner

• DMG items marked with stickers containing reference numbers

• DMG items invoiced are cross referenced to reference numbers

  Yes

  No

  N/A

• One of each item is placed on display

Exchanged Item Information

• Exchanged items contain a tag with a full description

  Yes

  No

  N/A

• Exchanged items contain a copy of the original invoice

  Yes

  No

  N/A

• Exchanged items contain detailed reasons surrounding the exchange

  Yes

  No

  N/A

Customer Repair Information

• Customer machines have all been booked in and the details fully captured

  Yes

  No

  N/A

• Are all the repairs indicated on the repair list present in the branch?

  Yes

  No

  N/A

• Have the customer machines been correctly tagged?

  Yes

  No

  N/A

Damaged Goods Information

• All machines contain fully detailed tags indicating a reason for exchange

• All machines contain a copy of the original invoice

• DMG stock list is updated and balances to the physical stock

• DMG items contain sticker with allocated reference number

Day End File

Credit Note Information

• Are all credit notes present in the file

  Yes

  No

  N/A

• Do all credit notes contain full customer contact details

  Yes

  No

  N/A

• Is the original invoice attached to each credit note?

  Yes

  No

  N/A

Specific Details

• Credit notes contain customer and manager signature

• Refund method / Fund allocation indicated

• Detailed description regarding reason for exchange / credit provided

Invoice Information

Invoice Information

• Customer / Company Name

• Address Details

• Mobile Number

• Email Address

• Adendorff stock checkout process followed

• Customer Signature

• Salesperson Signature

• Payment Method Indicated

Discount Invoices

• Are detailed reasons provided for discounting invoices?

  Yes

  No

  N/A

• Did the manager sign off the discount provided?

  Yes

  No

  N/A

• Provide the reasons for the discounts

Price Override Invoices

• Does the correct reference number appear in the comment section?

  Yes

  No

  N/A

• Are there detailed reasons for price over rides

  Yes

  No

  N/A

• Have all ZBINSP invoices been changed to indicate which spare part was invoiced?

  Yes

  No

  N/A

Vendu Roll

• Cash deposit slips and cash income balances

• Credit and Debit card slips balance for the day

• EFT Proof of Payments in the file

• All EFT have been referenced checked

• Petty Cash in and out are filed

• Overs and unders indicated on the summary page

• Managers signature signing off daily banking