Retail - Public Liability & Hazard Evaluation

Is there clear vehicular access to the car park?

Is the lay out of the car park conducive to the safety of both vehicles and pedestrians?

Have disclaimer and vehicle security notices been installed?

Are there restricted height indication signs, stop / give way signs, conditions of entry at the entrance/exit of the car park?

Are loading dock areas clearly discernible and access restricted?

Are there clear line markings on the car park ground/floor?

Is there adequate lighting in the car park?<br>

Are there speed humps installed and speed limits imposed in the car park?

Are there pedestrian walkways provided and adequately signposted for customers in the car park?

Are there any trip hazards in the car park? These can include wheel stops, drain covers, pot holes and loose surfaces

Are there disabled parking areas and disabled access to the Centre from the car park?

Are there any personal security issues associated with the car park? (security lights broken or obscured, dark corners, vegetation providing hiding spots)

Is the car park area clean and free of rubbish and litter?

If the car park is an underground car park, have lighting and security issues been assessed?

If a car park attendant is employed have personal security and cash handling procedures been adopted?

Have all hazards associated with access to and from bus and railway stations been assessed documented and controlled?

Are there adequate trolley collection bays and are they clearly identified?

Are all vehicle impact point highlighted (kerbs, light poles etc)?

Is the entrance suitable for disabled access?

Do entrance stairs have non slip nosing and adequate handrails?

Are all doors, including automatic doors, revolving doors, manually operated doors and fire doors, under a regular maintenance contract?

Do all glass areas including windows and doors have decals or other visibility aids?

Do awnings provide adequate protection from inclement weather?

Are the customer entry requirements and rules displayed?

Have mats and warning signs been provided on smooth particularly during wet weather?

Are emergency exits signed and are illuminated signs working?

Are floor coverings in good condition with no trip hazards?

Has slip resistance testing been carried out on all smooth, hard surfaces?

Have all changes in height (steps, ramps etc) been highlighted?

Is lighting adequate, particularly on staircases, seating areas, hallways, toilets and entrances?

Is emergency lighting installed throughout and under a regular maintenance program?<br>

Is all furniture inspected on a daily basis?

Are toilets inspected/cleaned at least hourly?<br>

Have climb guards been fitted to escalators?

Has an air quality assessment been conducted at regular periods?

Are all lifts and escalators maintained and have current certificates of testing?

Are escalator/travelator precaution signs in place?

Is there a procedure in place for alternative access if maintenance is being performed on a lift or escalator?

Is all signage and other items kept well clear of pedestrian paths?

When performances take place in the premises are these performances risk assessed prior to taking place?

Are all balustrades clear of climbable items such as bins and furniture?

Are kiddy rides in safe condition, well maintained and have RCD’s fitted?

Is all electrical equipment tested and tagged at appropriate intervals?

Are all walking surfaces free of slip/trip hazards?

Do all external areas have non slip surfaces?

Is lighting adequate in all areas, particularly footpaths and uneven surfaces?

Rules posted prohibiting skateboarding, rollerboarding, riding bicycles, etc?

Are all balustrades in accordance with Building Code requirements ie no climb points, sufficient height?

Are balustrades structurally adequate and regularly inspected?<br>

Are climbable items kept clear of balustrades ie furniture, waste bins and pot plants?

Is all vegetation pruned to prevent tripping and eye injury?

Are LPG bottles well protected and secured?

Are loading docks kept clear and all combustible materials stored internally or away from buildings?

Are there any hazardous shortcuts created by customers into the Centre?

Have all demarcation issues been resolved ie who is responsible for footpaths and adjoining car parks?

Is all signage and displays well secured and out of pedestrian paths?

Are loading docks well lit and surfaces hazard free?

Are all steps, dock edges and other fall areas highlighted?

Are safe working height signs in place?

Have all potential security threats been identified including bomb threat, armed hold up, civil disturbance, assault, burglary?

Do CCTV cameras cover all “hot spots” including entrances, ATM’s, travelators and malls?

Is CCTV footage retained for at least 30 days?

Have police been invited to make regular patrols of the centre?

If you have Security Guards, do they include hazard inspections in their rounds?

Security precautions in place for staff arriving/completing a late night shopping shift?

Are security staff employed by the business?

If not, have staff received training in conflict resolution and/or dealing with aggressive behaviour?

Are there policies and procedures in regards to security guard responsibilities and behaviour?

Has a cash handling procedure been communicated to all staff?

Has the risk of employee cash drop off at the bank been addressed?

Is access to plant rooms, roof tops and service areas restricted/secured?

Have staff and tenants been nominated and trained as fire wardens?

Are fire evacuation procedures displayed?

Have the duties of the fire wardens been communicated to all staff and tenants?

Have the duties of the fire wardens been communicated to all staff and tenants?

Are practice drills conducted regularly?

Is there an incident management procedure including first aid, reporting and investigation?

Are all incidents reported immediately to Insurance Underwriters/Brokers?

Are all tenants and contractors aware of the incident reporting procedures?

Have arrangements been made with tenants including medical centres and pharmacies to provide first aid and other medical treatment for injured customers?

Are regular housekeeping/cleaning performance audits carried out?

Are sufficient waste bins provided internally and externally?

Has proper training been provided in the operation of compactors and other waste disposal devices?

Are proper safety devices (keys locks, limit switches) fitted to compactors and operational?<br>

Do cleaning contracts include regular turn around times and are logs kept to verify?

Are wastes products such as oils appropriately disposed of?

Do tenants have appropriate cleaning equipment or know how to contact cleaners in the event of a spill?

Are service corridors, loading docks and storage areas kept clear at all times?

Is tenant trading activity restricted in public areas or specifically covered by their own liability insurance policies?

Are all displays inherently safe ie no sharp edges, dangerous items, sturdy displays, locks on trolley wheels?

Are strict shopping trolley collection procedures in place?

Are additional controls in place for greengrocers and florists ie mats?

Are tenants issued with specific rules and procedures as part of lease agreements?

Where tenants are responsible for maintenance of fire protection and air conditioning equipment, is this closely monitored?

Are sufficient waste bins provided?

Are the floor surfaces free of trip hazards

Is the food court and furniture well clear of pedestrian paths?

Are walkways kept clear of obstructions and trip hazards?

Are food retailers encouraged to sell chips in bags, drinks with lids etc?

Are additional cleaning staff provided during peak periods?

Does tenant kitchen areas comply with the State’s health authority requirements?

Do staff working in food preparation areas have any required food handling certificates / training?

Are cooking filters and ducts under a regular cleaning contract?

Is the area generally clean and tidy and free from hazards?

Have staff received appropriate training (eg responsible service of alcohol) and hold necessary qualifications?

Have contractors who work at the premises been evaluated for safe work performance?

Do contractors provide work method statements for work they perform in the centre?

Are all contractors inducted to the workplace?

Are contractors safe work practices monitored during work at the premises

Do contractors hold appropriate and current workers compensation, public liability, professional indemnity and product liability insurances?

Has safe access been provided to all work areas including roof, plant and service areas?

Are regular, documented self inspections carried out?

If a forklift is used by tenants or contractors is it registered, maintained and operated by certified personnel?

Has all electrical equipment been tested and tagged at appropriate intervals?

Is there a log book available for this process?

Do all chemicals used have MSDS’s and hazardous substances risk assessed?

Has general and safety induction taken place for all staff, tenants and contractor?

Are there documented training records for all staff?

Are incident and injury forms available for staff to use?

Are hazard reporting forms available to all staff and instructions communicated on how to use them?

Are hazard reporting forms available to all staff and instructions communicated on how to use them?

Are there any building and plant maintenance records available?

Is there a WH&S Committee for the organisation?

Are risk assessments carried out on the use of plant and equipment?

Do any employees work at height?

Have risk assessments been conducted for this?

Are there infection control procedures in place for Cleaners?

Has training been provided on infection control to all staff (personal hygiene, sharps, syringes and bodily fluids)

Is PPE available for all staff?

Is there a procedure in place to identify, assess and control all hazards in the workplace

Has training been delivered in any of the following

When first aid equipment is used is it recorded?

Is there easy access to the switchboard?

Are the RCD’s if fitted manually tested every three months?

Are all electrical appliances in the premises inspected and tagged on a regular basis?

Are all signs in the building in good condition?

Are danger tags or do not operate tags available for broken equipment?

Is there a spill kit available for spilt chemical, liquid or fuel?

Are there signs available to advise customers and staff of slippery surfaces?

Are all air conditioning plants registered?

Is all air conditioning plant maintained and serviced at regular intervals?