Title Page
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Conducted on
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Prepared by
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Location
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Document Number
Previous Assessment
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What were the actions from the previous audit?
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Where they all actioned?
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Why?
External Windows
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When was the last External window clean?
Are the external windows:
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Clear from smudges/smears caused by the window cleaner
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What actions need to be taken?
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Clear from water marks/drips caused by the window cleaner?
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What actions need to be taken?
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Clear from dust
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What Actions need to be taken?
Exterior Additionals
Exterior Additionals
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What condition is the window surround
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What condition is the Facia
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What condition are the signs
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What condition are the canopies
High Level Windows
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Does the store have high level windows
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Do Distinct Clean the High Level Windows?
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If this is an option please "Action" a quote
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When was the last High level Clean
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What condition are the high level windows
Internal Windows
When was the last internal window clean ?
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When was the last Internal window clean?
Are the internal windows:
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Clear from smudges/smears caused by the window cleaner
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What Actions need to be taken?
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Clear from water marks/drips caused by the window cleaner?
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What actions need to be taken?
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Clear from dust
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What actions need to be taken?
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Clear from sticky items/debris
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What Actions need to be taken?
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Floors free from dust/marks
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What actions need to be taken?
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Are all fixtures free from dust/marks
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What actions need to be taken?
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Props free from dust/marks
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What actions need to be taken?
Cleaning Cupboard
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Is the cleaning cupboard organised to a DISTINCT standard?
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why? take photos
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Are all hazardous chemicals in a locked cupboard?
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Explain why
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Is there an up to date H&S File?
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Why? Please explain
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Are stock levels being managed well by the Supervisors?
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Why? Please explain
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Is all equipment in good working order?
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What do we need to change?
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Do we have all the equipment we need to carry out the daily tasks?
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What do we need to add?
Floor Walk
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Description of area?
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Whilst carrying out the floor walk, please take photos of the areas of concern for the following: Floors, Skirting Boards, Kick Marks, Doors/Frames, Furniture, Appliances/Surfaces, Fixtures & Fittings and Glass/Mirrors. Please ensure to check the following: - Entrance Areas - Till Points/Wrapping Areas - Fitting Rooms - Refreshment Points - Staircase/Lift Areas
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Observation 1
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Observation 2
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Observation 3
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Observation 4
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Observation 5
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Observation 6
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Observation 7
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Observation 8
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Observation 9
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Observation 10
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Are there any more Areas?
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Description of area?
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Whilst carrying out the floor walk, please take photos of the areas of concern for the following: Floors, Skirting Boards, Kick Marks, Doors/Frames, Furniture, Appliances/Surfaces, Fixtures & Fittings and Glass/Mirrors. Please ensure to check the following: - Entrance Areas - Till Points/Wrapping Areas - Fitting Rooms - Refreshment Points - Staircase/Lift Areas
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Observation 1
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Observation 2
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Observation 3
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Observation 4
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Observation 5
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Observation 6
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Observation 7
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Observation 8
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Observation 9
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Observation 10
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Are there any more areas?
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Description of area?
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Whilst carrying out the floor walk, please take photos of the areas of concern for the following: Floors, Skirting Boards, Kick Marks, Doors/Frames, Furniture, Appliances/Surfaces, Fixtures & Fittings and Glass/Mirrors. Please ensure to check the following: - Entrance Areas - Till Points/Wrapping Areas - Fitting Rooms - Refreshment Points - Staircase/Lift Areas
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Observation 1
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Observation 2
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Observation 3
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Observation 4
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Observation 5
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Observation 6
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Observation 7
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Observation 8
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Observation 9
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Observation 10
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Are there any more areas?
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Description of area?
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Whilst carrying out the floor walk, please take photos of the areas of concern for the following: Floors, Skirting Boards, Kick Marks, Doors/Frames, Furniture, Appliances/Surfaces, Fixtures & Fittings and Glass/Mirrors. Please ensure to check the following: - Entrance Areas - Till Points/Wrapping Areas - Fitting Rooms - Refreshment Points - Staircase/Lift Areas
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Observation 1
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Observation 2
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Observation 3
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Observation 4
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Observation 5
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Observation 6
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Observation 7
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Observation 8
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Observation 9
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Observation 10
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Are there any more areas?
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Description of area?
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Whilst carrying out the floor walk, please take photos of the areas of concern for the following: Floors, Skirting Boards, Kick Marks, Doors/Frames, Furniture, Appliances/Surfaces, Fixtures & Fittings and Glass/Mirrors. Please ensure to check the following: - Entrance Areas - Till Points/Wrapping Areas - Fitting Rooms - Refreshment Points - Staircase/Lift Areas
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Observation 1
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Observation 2
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Observation 3
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Observation 4
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Observation 5
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Observation 6
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Observation 7
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Observation 8
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Observation 9
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Observation 10
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Are there any more areas?
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Description of area?
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Whilst carrying out the floor walk, please take photos of the areas of concern for the following: Floors, Skirting Boards, Kick Marks, Doors/Frames, Furniture, Appliances/Surfaces, Fixtures & Fittings and Glass/Mirrors. Please ensure to check the following: - Entrance Areas - Till Points/Wrapping Areas - Fitting Rooms - Refreshment Points - Staircase/Lift Areas
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Observation 1
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Observation 2
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Observation 3
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Observation 4
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Observation 5
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Observation 6
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Observation 7
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Observation 8
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Observation 9
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Observation 10
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Are there any more areas?
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Description of area?
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Whilst carrying out the floor walk, please take photos of the areas of concern for the following: Floors, Skirting Boards, Kick Marks, Doors/Frames, Furniture, Appliances/Surfaces, Fixtures & Fittings and Glass/Mirrors. Please ensure to check the following: - Entrance Areas - Till Points/Wrapping Areas - Fitting Rooms - Refreshment Points - Staircase/Lift Areas
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Observation 1
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Observation 2
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Observation 3
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Observation 4
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Observation 5
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Observation 6
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Observation 7
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Observation 8
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Observation 9
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Observation 10
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Are there any more areas?
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Description of area?
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Whilst carrying out the floor walk, please take photos of the areas of concern for the following: Floors, Skirting Boards, Kick Marks, Doors/Frames, Furniture, Appliances/Surfaces, Fixtures & Fittings and Glass/Mirrors. Please ensure to check the following: - Entrance Areas - Till Points/Wrapping Areas - Fitting Rooms - Refreshment Points - Staircase/Lift Areas
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Observation 1
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Observation 2
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Observation 3
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Observation 4
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Observation 5
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Observation 6
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Observation 7
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Observation 8
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Observation 9
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Observation 10
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Are there any more areas?
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Description of area?
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Whilst carrying out the floor walk, please take photos of the areas of concern for the following: Floors, Skirting Boards, Kick Marks, Doors/Frames, Furniture, Appliances/Surfaces, Fixtures & Fittings and Glass/Mirrors. Please ensure to check the following: - Entrance Areas - Till Points/Wrapping Areas - Fitting Rooms - Refreshment Points - Staircase/Lift Areas
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Observation 1
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Observation 2
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Observation 3
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Observation 4
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Observation 5
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Observation 6
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Observation 7
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Observation 8
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Observation 9
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Observation 10
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Are there any more areas?
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Description of area?
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Whilst carrying out the floor walk, please take photos of the areas of concern for the following: Floors, Skirting Boards, Kick Marks, Doors/Frames, Furniture, Appliances/Surfaces, Fixtures & Fittings and Glass/Mirrors. Please ensure to check the following: - Entrance Areas - Till Points/Wrapping Areas - Fitting Rooms - Refreshment Points - Staircase/Lift Areas
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Observation 1
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Observation 2
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Observation 3
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Observation 4
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Observation 5
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Observation 6
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Observation 7
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Observation 8
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Observation 9
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Observation 10
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Are there any more areas?
Observations
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Were the team visible?
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Were the team trying to communicate in English?
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Were the team on their phones?
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Were all cleaners on time for work today?
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Are all cleaners wearing the correct uniforms?
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Are all cleaners in line with the Distinct grooming standards?
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Are yellow signs being placed where they should be?
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Did you see any trailing cables that are a danger to anyone?
Overall Assessment
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External Windows
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Exterior Additionals
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Internal Windows
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Shop Floor Standards
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Office Areas
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Client Toilets
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Back of house area
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Staff Toilets
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Observations on staff
Summary/Action Plan
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Burberry manager's perception of overall store?
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- 10
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What actions need to be taken? (Burberry Managers Comments)
