Information
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Document No.
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Region Number
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Branch Locator/Store Number
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Manager Present
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Prepared By
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Store Team Present (List Names)
External Store Standards
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Is the window display of a high quality?<br>- posters updated and as per planogram<br>- store opening hours clearly visible<br>- all appropriate window vinyls displayed e.g. No smoking sign, security posters, CPW vinyls
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Are the store facia and bus stop signage well lit and clean?
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Is the store exterior maintained to a high standard?<br>- windows smear-free<br>- clean paint work<br>- no rubbish, moss or weeds
Internal Shop Floor Standards
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Is the shop floor building well maintained?<br>- clean welcome mat and surfaces<br>- floors, walls and ceilings clear of scratches, marks and dirt<br>- all lighting in order
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Are health and safety standards adhered to?<br>- clearly marked fire exits, meeting points and safety procedures<br>- available fire extinguisher<br>- shop floor clear of trip hazards
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Is the music playing in-store appropriate and creating a good atmosphere?
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Is the store temperature comfortable for colleagues and customers?
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Are uniform standards adhered to by all colleagues?<br>- name badge<br>- smart and tidy appearance
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Are promotional materials up to date, neat and as per the planogram?<br>- Welcome podium<br>- FSDUs<br>- Buyers Guide stand<br>- Foamexes
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Is all POS, including on tills, up to date and as per the planogram?<br>- no homemade POS on the shop floor
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Are Digital Displays in order?<br>- switched on<br>- running appropriate content
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Are Pin Point tablets clean, charged and in order for use by all colleagues and the CJL?
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Are handset displays in order?<br>- correct price tickets for each product<br>- clean and uniform handset set up<br>- handsets charged and running current content
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Do handsets have functional security as per Loss Prevention guidelines?
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Are accessory bays in order?<br>- fully stocked<br>- laser lined<br>- correct pricing
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Are high end accessories locked down as per Loss Prevention guidelines?
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Are terminals clean, de-cluttered and fully equipped to welcome a customer?<br>- no missing electrical equipment (e.g. keyboard, scanner, chip & pin device)<br>- no paperwork or stationary<br>- no food or drink
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Are all bins out of customer sight and emptied regularly?
Greet, Right-Sell and Close
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Perfect Greet<br>- acknowledged with eye contact and a smile within 20 seconds<br>- spoken to within 4 minutes<br>- established the needs and purpose of the visit<br>- given the consultants name
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Right-Sell<br>- benefits of the new tariff up explained (minutes, texts or data)<br>- final recommendation (tariff and handset) shown on tablet<br>- showed the differences on the tablet<br>- explained the benefits and brought to life how this could help
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Close<br>- summarised the benefits of the recommended deal and how it matches the customer's needs<br>- summarised the benefits of choosing CPW and gave confidence that this is the best deal<br>- further explained the Price Promise to build confidence<br>- showed and recommended a range of accessories for the handset<br>- confidently took control and proceeded to the till
Back Office Standards
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Is the back office building well maintained?<br>- clean and mark-free floors, walls and ceilings<br>- lighting in order<br>
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Are safety procedures/ items clear and visible?<br>- fire exit bar removed<br>- available fire extinguisher<br>- safety meeting points visible
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Are security guidelines adhered to?<br>- security cabinets locked and keys handled by BM or deputy<br>- all demo handsets secured in a designated area<br>- door to back office always closed
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Is the space clear of surplus stock, fixtures, fittings and POS?
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Are all handsets organised in MSC order?
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Is all paperwork filed in appropriate blue boxes?
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Are all posters, store plans and trackers updated and displayed in the designated area?
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Is the kitchen cleanliness of a high standard?<br>- empty bins<br>- clean sink, microwave, fridge and surfaces<br>- cleaning products and food items stored away
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Is the bathroom cleanliness of a high standard?
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Are all employee belongings stored in the designated areas?
Summary & Actions
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Assessor Signature
