Title Page
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Audit Title
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Conducted on
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Conducted by
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Location
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Manager on Duty
Windows/VM and Shopfloor Standards
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Are Windows/Logos and exterior of store clean and free of dust?<br>
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Is Carhartt Logo clean and area around store front clean and free of dust?<br>
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Are correct opening hours displayed and QR code vinyl visible
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Are seasonal POS images/Window Vinyls displayed correctly and according to the Marketing Guidelines?
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Is the window attractive?<br>
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Are the windows and mannequins representative of current standards and do they have the correct price displays next to the products?<br>
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Are all lights/spot lights working and positioned correctly. Check Low displays/Neons/C-Logos/Cinema Displays
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Do mannequins have on correct and current seasons footwear and headwear?<br>
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Are the products in the windows easily identifiable by customers who enter the store within the first 20 seconds.
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Is the Women's Area easily identifiable?<br>
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Are product prices on all display tables?<br>
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Are products merchandised with correct pricing and tickets <br>
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Are products merchandised in store according to VM guidelines <br>
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Do all bags have the correct level of stuffing?<br>
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Do we have the correct level of merchandise on display<br>
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Have products been changed and re-merchandised in store according to best/slow sellers to optimise sales?<br>Give examples of a couple of products
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Are products security tagged correctly?<br>
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Do the changing rooms have hooks and carpets?<br>
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Are the mirrors in store clean?<br>
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Do the walls in the store need to be painted?<br>
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Are all denim and non denim pants styles organised in specific areas?<br>
Store Experience on the Shopfloor
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Are customers being greeted upon entering the store?
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Is there a good atmosphere in store?
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Are staff wearing Carhartt WIP uniform <br>
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Do we have enough cover on the floor to engage all customers?
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Are staff asking customers questions and approaching customers?<br>
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If Nespresso is available are customers being offered?
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Are staff proposing complimentary items during Sales conversations?<br>
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Are fitting rooms being serviced by a dedicated team member n
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Are fitting rooms clean and clear of clutter <br>
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Till Point are customers being informed about mailing lists/customer database <br>
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Are customers being advised of additional/complimentary products during their visit?
Cash Desk Standards
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Are there pens and staples at the Cash desk?<br>
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Are Customer Data cards on display?<br>
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Is there a current season catalogue behind the Cash Desk to inform customer of other styles or colours available?
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Is the cash desk clean and free of clutter<br>
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Is the Returns Policy clear and easy for customers to see?<br>
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Is wrapping paper being used during each transaction?<br>
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Are customer receipts being issued in the Receipt Holder card?<br>
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Is there a good stock of stickers for customers at the Cash Desk?<br>
Stockroom and Replenishment
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Is the stockroom organised, clean and to standard? <br>Please include a couple of pictures to show the standard of the stockroom
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Are Delivery Notes organised and filed correctly?
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Are all shelves labelled?<br>
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Is the stockroom tidy?<br>
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Has delivery been processed, if not how many boxes and what is the timeline to process it.
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Do we have the correct stock levels in the Stockroom in each product category? <br>Jackets<br>Sweats<br>Knits<br>Pants<br>Shirts<br>Tees<br>Accessories <br><br>If not please advise action taken
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Has NOS been adjusted and updated according to the protocol. <br>
Office Area
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Is the Office Area organised?
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Are Lash Reports up to date?
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Is the turnover plan available for Staff to see?<br>
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Is the Rota/Schedule on display and up to date?<br>
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Is there a copy of all the Store Processes on Display?<br>
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Are all Staff Uniform files organised correctly?
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Are all returns being processed and stored correctly?<br>
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Please sign once all questions have been completed
