Revisit Feedback Form

• Conducted on

  Date

• Prepared by

• Name

• Your Tech Number

• Your Team

• Date of your visit

  Date

• Today’s Job Number

• Previous Engineer’s Name (Detail as shown on iPad)

• Previous Job Number

• Previous visit date

  Date

• Product being serviced

• Sky Classic

• Sky Q 1TB single box

• Sky Q 1TB & multiscreen

• Sky Q 2TB single box

• Sky Q 2TB & multiscreen

• Mini box

• Was the mesh acceptable when you arrived? -insert picture of mesh

  Yes

  No

  N/A

• Insert pictures of dish, cable, cable entry point and Mesh as you found them or any non-compliant connections

  Media

Reason for visit as stated on iPad

• Connectivity

• Signal issues

• Picture issues

• Sound issues

• Hardware

• Other

• Reason as listed on IPad

• Reason for visit as experience by the customer

  Select Connectivity Signal issues- no sat signal Picture issues Sound issues Stuck in standby Known software issues Other

  • Connectivity
  • Signal issues- no sat signal
  • Picture issues
  • Sound issues
  • Stuck in standby
  • Known software issues
  • Other

What work was carried out to resolve?

• Realigned Dish

• Replaced Dish

• Replaced LNB

• Replaced cable

• Replaced connections

• Replaced leads- internal HDMI/Power etc

• Replaced primary STB

• Replaced mini box

• Rebuilt mesh

• Install booster

• Optimise Broadband set up

• Split SSID’s

• Installed Ethernet

• Connect Broadband- Not active at install

• Set up remote control

• No Action - No fault found

• Customer education

• Who is the Broadband provider?

  Select Sky BT Virgin Talk Talk EE Plus net Other No Broadband

  • Sky
  • BT
  • Virgin
  • Talk Talk
  • EE
  • Plus net
  • Other
  • No Broadband

Were you able to fully resolve the problem for the customer?

• Yes-Fully resolved

• No-SE required

• No- Ethernet required.

• No- Other

• What was the cause of the visit?

  Select Activation of Broadband after the visit date Contact centre Customer Education Change of Broadband- Provider or router Equipment moved No Fault Found-Not customer education Known software issue Previous engineer Product failure Other

  • Activation of Broadband after the visit date
  • Contact centre
  • Customer Education
  • Change of Broadband- Provider or router
  • Equipment moved
  • No Fault Found-Not customer education
  • Known software issue
  • Previous engineer
  • Product failure
  • Other

Stress test the system - After this run the mesh Close doors in the home, record multiple channels, stream channels on multiple channels. Thank you for taking the time to complete this survey and for your important feedback. If the revisit could have been prevented, please use the section below to leave comments

• Comments

• Was there a TM present at the call?

  Yes

  No

  N/A

• Name

  Sign