RGV - December Store Visit Checklist

• Store Name

• Manager on Duty

• Date

  Date

• Completed by

Store Basic Items

• Is the store on pace with observations and one on ones?

  Yes

  No

  N/A

• Are all demo handsets working?

  Yes

  No

  N/A

• Is the onyx playing when you walked in?

  Yes

  No

  N/A

• Are all employees in dress code?

  Yes

  No

  N/A

• Print out the latest time verification, is the store complete?

  Yes

  No

  N/A

• Are all new hires current with their required training?

  Yes

  No

  N/A

MSA usage and prep

• Are all employees carrying the MSA tablet at all times?

  Yes

  No

  N/A

• Are employees using the MSA tool throughout the entire sales process?

  Yes

  No

  N/A

• Are all 5 items from the training downloaded to all tablet? SC Plan builder, PEQ demo app, TEP app, Manager page and most common brochures

  Yes

  No

  N/A

• Are reps using outlook and virtual queue on the iPad?

  Yes

  No

  N/A

Sales Reps Floor Behaviors

• Are the reps actively handing out the accessory catalog in every bag with a business card?

  Yes

  No

  N/A

• Are reps brining accessories to the pos station?

  Yes

  No

  N/A

• Are all the reps taking the customers to all the zones?

  Yes

  No

  N/A

• Are all the reps demoing the onyx to every customer they interact with?

  Yes

  No

  N/A

• Ask 5 reps about lease, are the answers controllable or focused on the non-controllables?

  Yes

  No

  N/A

Training Recap

• Do all employees have cards as discussed in the training? No care number, no store number, personal call phone and boxes with the current month on it.

  Yes

  No

  N/A

• Do stores and reps have a call back plan? 2 days, 2 weeks and 2 months

  Yes

  No

  N/A

• Are all reps using the bravo print out on sales?

  Yes

  No

  N/A

• Are reps counting or keeping track of their "no's"?

  Yes

  No

  N/A

• Are reps looking for upgrade eligibility on all customers and informing them of the date they qualify?

  Yes

  No

  N/A

Back office

• Is the store tracking tablets, acts, Accessories and SPC sales in the back office?

  Yes

  No

  N/A

• Are back office sales numbers updated.

  Yes

  No

  N/A