RGV - December Store Visit Checklist

• Store Name

• Manager on Duty

• Date

  Date

• Completed by

Store Basic Items

• Is the store on pace with observations and one on ones?

  Yes

  No

  N/A

• Is the store on an Intervention Plan?

  Off

  On

• Is the store following their intervention action plan?

  Yes

  No

  N/A

• List the items not being followed in the box above

• Yes

  No

  N/A

• Are all employees in dress code?<br>- Shirts Tucked In<br>- Jeans Appropriate <br>- Name Tags<br>- Shoes All Black<br><br>Contact Manny for:<br>- Tattoos <br>- Hair Needing trim<br>- Piercings <br>- Other Items<br>

  Yes

  No

  N/A

• Print out the latest time verification, is the store complete?

  Yes

  No

  N/A

• Are all new hires current with their required training?

  Yes

  No

  N/A

• Enter stores schedule effectiveness for the current week. Goal is 75% Enter stores % worked to schedule for the current week. Goal is 75%

• Check schedule wizard. Is today's schedule accurate for people scheduled vs people working?

  Yes

  No

  N/A

MSA usage and prep

• Are all employees carrying the MSA tablet at all times when talking to a customer?

  Yes

  No

  N/A

• Are employees using the MSA tool throughout the entire sales process?

  Yes

  No

  N/A

• Are reps using outlook and virtual queue on the iPad?

  Yes

  No

  N/A

Sales Reps Floor Behaviors

• Are reps bringing accessories to the pos station?

  Yes

  No

  N/A

• Are all the reps taking the customers to all the selling zones?

  Yes

  No

  N/A

• Are all the reps demoing (play music, raise volume) the onyx to every customer they interact with at the lighted tables?

  Yes

  No

  N/A

Training Recap

• Do all employees have cards as discussed in the training? No care number, no store number, personal call phone and boxes with the current month on it.

  Yes

  No

  N/A

• Are all employees handing business cards to every customer?

  Yes

  No

  N/A

• Is the store completing call backs? 2 days, 2 weeks and 2 months

  Yes

  No

  N/A

• Are all reps using the bravo print out on sales?

  Yes

  No

  N/A

• Are reps who are 4th or 5th quintile counting or keeping track of their "no's"?

  Yes

  No

  N/A

• Are reps looking for upgrade eligibility on all customers and informing them of the date they qualify?

  Yes

  No

  N/A

Back office

• Is the store tracking tablets, acts, Accessories and SPC sales in the back office?

  Yes

  No

  N/A

• Are back office sales numbers updated.

  Yes

  No

  N/A

• Store Visit Comments