Risk department

• Audit No

• Store Number

• Store Name

• Manager Name

• Conducted on

  Date

• Completed by

• Stockloss FY 2014/15

Goods received/ transfers

• Management to ensure all stock received at the branch is booked into the system before going to the sales floor. If the ASN or Transfer has not arrived for the delivery then the stock should be quarantined.

• Check for delivery notes in "Goods in" or General office to ensure they are booked on to Navision. Any not booked into the branch the stockshould still be in the warehouse boxed up and not present on the sales floor or reasoning (as per Q5)<br>

  Yes

  No

  N/A

• All Supplier delivery notes sould be line checked against the on screen Purchase order with ASN ticked ensuring that the number of lines that will be booked in matchs across the two. If a discrepancy is found changes should then be made before posting.

• Review back door delivery log documentation for reference of the delivery being checked.

  Yes

  No

  N/A

• NO stock should leave a hobbycraft store through a transfer to another store or supplier without a copy of the transfer note being sent with the product/s and the transfer created and posted on Navision. This applies wether the stock is transferred via a hobbycraft employee or a third party carrier. Store to ensure that all stock being transfered has the stock holding checked and adjusted accordingly to remove any ghost stock that is not present in the branch at the time of the transfer.

• Check last completed transferes and reference the lines in the item enquiry screen to ensure all have been removed from the store system.<br>

  Yes

  No

  N/A

Use of Dump Codes @ point of sale

• Store management to review the Dump sales reporting daily (Dash board reporting in Navision). Branch to achieve no more than £10 per week as a target.

• Review Navision Dash board for Dump sales reporting and review total values not to exceed £10 a week target.<br>

  Yes

  No

  N/A

• Branch to ensure that till point communication is set up to ensure ease of getting codes checked without hindering customer service, thus avoiding the use of dump codes.

• Review process with management at the branch to ensure process in place.<br>

  Yes

  No

  N/A

Magazine late return loss

• Branch to ensure two colleagues and one manager are trained and signed off to own magazines and the returns deadlines.

• Locate colleagues signed off to complete the magazines returns process.

  Yes

  No

  N/A

• Branch to ensure all Worldwide deliveries are 100% checked off at the back doior against the delivery note and only the recieved quatities of magazines booked into Navision. Short supply etc should be highlighted to Worldwide.

• Review Delivery receipt log for Worldwide delivery receipt and evidence of checking off of stock received.<br>

  Yes

  No

  N/A

• Branch to complete worldwide weekly returns as per the returns note. Branch to ensure they capture all stock on the stockfile and return to supplier irrespective of the quantity requested for return.

• Review weekly returns detail supplied by Hub to ensure the weekly £5 target of late returns is achieved.<br>

  Yes

  No

  N/A

Negative Stock Report

• Branch to ensure that they complete weekly Negative adjustments for Loose Paper and Loose Beads by completing a positive adjustment using the reason code "Loose Paper / Beads" code to take stock levels for till codes back to Zero.
  
  

• Review store negatives report and ensure that adjustments have been made weekly can be evidenced.<br>

  Yes

  No

  N/A

• If a branch has received a DC or Supplier delivery into the store but it has not been booked onto the system due to ASN / Transfer issues or the store not completing the booking in process at the end of each day then the Negative report should not be actioned for any items that could possibly be or are represented on that delivery/deliveries.

• Question store management about the process in place and review the knowledge of the importance of this.

  Yes

  No

  N/A

Tagging Systems

• Branch to ensure they use the Tagging guidelines on Hub net to bring the branch to compliance with the relevant consumables supplied with the system.
  

• Complete a tagging check of 5 high loss departments to ensure tagging compliance.<br>

  Yes

  No

  N/A

• Branch to ensure the activation log is in place and being used weekly.
  

• Review activation log at front of Branch and ensure in place and being used.<br>

  Yes

  No

  N/A

• Branch to ensure all found tags are recorded and reported to management for CCTV review.
  

• Review point with management to see whether in place and being actioned by management.<br>

  Yes

  No

  N/A

CCTV Systems

• Check CCTV system to ensure date and time are correct and the system is operating correctly.
  

• Review system to ensure all correct and functioning correctly.<br>

  Yes

  No

  N/A

• Branch manager to be able to demonstrate how to access the CCTV system and review various camera locations. Management to also be able to demonstrate how to download footage for evidence.
  

• Ensure manager can complete download process onto disk or alternative and is confident using the system.<br>

  Yes

  No

  N/A

• Review the system to ensure all high loss areas are covered by CCTV or if not evidence emails from management requesting camera moves.
  

• Access CCTV and review locations of high loss areas.<br>

  Yes

  No

  N/A

Red Routing

• Branch to ensure all colleagues follow a red route through High loss areas when moving around the store during trading hours to interact with customers to deter would be thieves.
  

• Question three colleagues about red route knowledge of high loss areas.<br>

  Yes

  No

  N/A

Colleague Searches

• Is the Colleague Search Procedure in place and performed on all Colleagues / Visitors and Contractors at front of store? Is the search log completed by all Colleagues / visitors on a daily basis?
  

• Observe bag check process to ensure all bags are checked at the front of the store. Colleagues, Contractors and , Visitors must have their bags checked. Review daily Search logs for completion and check that ALL colleagues have been captured over a 4 week period and that the searches represent lunch times as well as close of shift.<br>

  Yes

  No

  N/A

Special / High Risk Items

• Store to ensure that all sewing machines / Die cutting machines and high ticket items above £30 are tagged using appropriate tagging consumables. (Refer to the Tagging Guidelines). Store to ensure all products are tagged on delivery receipt in the warehouse to protect sales floor and overstocks from theft.

• Complete a tagging check of Sewing machines / Die cutting machines and high ticket items to ensure tagging compliance.<br>

  Yes

  No

  N/A

• Store to complete a manual count of stock items in Sewing Machines / Die cutting machines and high ticket items over £30 on a monthly basis and check stock levels to monitor stock movement and fully investigate losses making sure adjustments are made against the correct coding.

• Ask the store management to evidence that they have completed the manual count monthly.

  Yes

  No

  N/A

• Store to 100% check all deliveries from DC to ensure accuracy ensuring all variances are correctly investigated and recorded with regards Sewing machines / Die cutting machines and high ticket items.
  

• Review delivery documentation from DC for annotation of checks.<br>

  Yes

  No

  N/A

Physical Security of Back Door

• Branch to ensure the back delivery doors are secure when not in use and that there is an alarm unit in place controlled by management to prevent unauthorsied use of the door for accees / egress without permission.

• Check Back delivery doors are secure when not in use at the store and that the alarm is set

  Yes

  No

  N/A

• Branch to ensure all management colleagues have a code or key for the back door alarm unit

• Ask Duty management to evidence they have a code or key for the back door alarm unit

  Yes

  No

  N/A

Legal Compliance

• Yes

  No

  N/A