Rush

• leader

• Conducted on

  Date

Host

• Enter Host name(s)

• time

  Date

• Server - The Host followed the15/5 rule

  Yes

  No

  N/A

• Server - The Host acknowledged the guest within one minute of their arrival

  Yes

  No

  N/A

• Server - The Host offered to take a food order

  Yes

  No

  N/A

• Server - The Host offered to make suggestions

  Yes

  No

  N/A

• Server - Beverages, with the exception of cocktails, were delivered within three minutes of their order

  Yes

  No

  N/A

• Server - The Host checked back with the guest, ensuring satisfaction

  Yes

  No

  N/A

• Server - Hosts offer a 2nd round of beverage assistance when the glass is 1/3 full

  Yes

  No

  N/A

• Server - The Host maintained good posture, eye contact and smiled throughout the interaction

  Yes

  No

  N/A

• Server - The Host appeared well-groomed and professional, wearing the proper uniform and name tag

  Yes

  No

  N/A

• Server - The Host offered further assistance to the guest

  Yes

  No

  N/A

• Server - The Host provided a warm and sincere closing, demonstrating appreciation

  Yes

  No

  N/A

• Server - The Host Created a Personal Connection

  Yes

  No

  N/A

• Server - The Host Responds to Cues

  Yes

  No

  N/A

• Server - The Host Made it Brilliant

  Yes

  No

  N/A

Overall

• Enter Host name(s)

• All Hosts appeared well-groomed and professional, wearing the proper uniform and name tag<br>

  Yes

  No

  N/A

• The overall experience met guest expectations and was free of negative detractors

  Yes

  No

  N/A

• Host

  Sign

• Leader

  Sign