Sales Advisor Review 2014

• Sales Advisor Name

• Store

• Review Period (Month & Year)

• Line Manager

• Date Review Was Completed

  Date

Performance Against Targets

• EE % Achieved

• PAYM New % Achieved

• PAYM Upgrade % Achieved

• PAYG % Achieved

• SME % Achieved

• FBB % Achieved

• Accessories % Achieved

• Clone Phone % Achieved

Actively Seeks Out Additional Opportunities

• PAYG To SIMO

  Always

  Sometimes

  Never

• Star Offers

  Always

  Sometimes

  Never

• Sharer Plan

  Always

  Sometimes

  Never

• FBB

  Always

  Sometimes

  Never

• SME

  Always

  Sometimes

  Never

Customer Experience & NPS

• NPS Score Last Month

• Actively Promotes NPS Text

  Always

  Sometimes

  Never

Demonstrates Brilliant Customer Service

• EE Way Training Completed

• Make Me Feel Welcome

  Always

  Sometimes

  Never

• Understand My Needs

  Always

  Sometimes

  Never

• Show Me Something New

  Always

  Sometimes

  Never

• Help Me Decide

  Always

  Sometimes

  Never

• Set Me Up Brilliantly

  Always

  Sometimes

  Never

• Be There When I Need You

  Always

  Sometimes

  Never

Commercial Knowledge

• Up To Date With Offers

  Always

  Sometimes

  Never

• Aware Of Personal Targets And Performance

  Always

  Sometimes

  Never

• Knows How The Store Is Performing

  Always

  Sometimes

  Never

Shopfloor

• Correct Uniform

  Yes

  No

• Ready To Serve In Front Of Tills

  Yes

  No

• Keeps Phone In Pocket

  Yes

  No

• Signs In & Out

  Yes

  No

• Requests To Be Searched

  Yes

  No

Shopfloor Standards

• Dusts

  Yes

  No

• Tidies Shopfloor

  Yes

  No

Additional Skills

• Daily Reconciliation

  Trained

  More Training Required

  Not Trained

• PI Count

  Trained

  More Training Required

  Not Trained

• Manage Repair Portal

  Trained

  More Training Required

  Not Trained

• Cashing Up

  Trained

  More Training Required

  Not Trained

Absence & Lateness

• Sickness Absence Triggers Hit

  None

  More Than 10 Consecutive Days

  Three Or More Occurrences In 6 Months

  Both Triggers Hit

• Sickness Absence Comment

• Lateness Forms Last Month

  None

  One

  Two

  Three

• Lateness Comment

What You Do

• KPI Performance

  Wow

  Well Done

  Work To Do

• Skills & Experience

  Wow

  Well Done

  Work To Do

• Additional Comment

How You Do It

• Behaviour & Attitude

  Wow

  Well Done

  Work To Do

• Requests & Accepts Feedback

  Wow

  Well Done

  Work To Do

• Additional Comment

Sign Off

• Line Manager

  Sign

• Sales Advisor

  Sign