Sales checklist 2

Was the consultant looking approachable, professional and no phone hand

Was customer acknowledged within 30 seconds of entering store

If there's a queue, was the customer acknowledged, understood if it's a query or small item purchase and given a time scale

Was customer approached and rapport built?

If any of the following - accessory, enquiry, return, repair, claim or general customers - was switching/upgrade talked about

During pin point journey - was broadband seeded early

During pin point journey, was team knowhow seeded early

Was team knowhow introduced using the customers lifestyle

If customer isn't sure about contract/phone, did the consultant give a good demo of the phone?

If customer unsure of price or end date of broadband, did consultant call provider?

Did consultant find out early upgrade

Was trade in offered to overcome early upgrade cost or upfront costs

Was broadband asked to save monthly and some upfront cost

When queried about item on shop floor, did consultant ask about upgrade/switching

Did consultant bring over 5 customers about switching/upgrading

Contract sold

Broadband sold

Team knowhow sold?

Was 2nd line introduced?

Was discount used?