Store visit Audit

• Document No.

• Store Visit Audit

• Store code

• Conducted on

  Date

• Prepared with

• Location
  Address

Previous visit

• Have next steps from previous visit been completed ?

  Make note

Sales review

• Make summary note of ytd performance by group division clothing !

• Make note of 3 biggest cash loss department by MTD !

• Make note of 3 worst department by % MTD !

• Make note of 3 best department by % MTD !

• Is the staff room clean, tidy and locked all the time?

  Yes

  No

  N/A

• Is the customer facilities clean and operational ?

  Yes

  No

  N/A

• Is the store AC working properly with cool temperature?

  Yes

  No

  N/A

• Is all lights on and operational?

  Yes

  No

  N/A

Process

• Is there any evidence that the store controlling stock movement through daily stock take partial ?

  Yes

  No

  N/A

• Are there any top 3 best seller info, newsletter, communication plan on notice board ?

  Yes

  No

  N/A

• Is there any evidence that the store controlling till shortages, cashier log book, and safe deposit ?

  Yes

  No

  N/A

• Is there any evidence that the store have routine security check up? Etc checking bags and locker

  Yes

  No

  N/A

Scheduling

• Does the store update their peak hour trading by weekday and weekend, maximum 1 month ?

  Yes

  No

  N/A

• Is the store maximising head count through peak hour trading?

  Yes

  No

  N/A

• Is there any 4 weeks rotas on display ?

  Yes

  No

  N/A

Training and development

• Is there any development plan for team member for the next three months highlighting training requirement with dates plan for completion ?

  Yes

  No

  N/A

• Does the store manager using OJT form to develop new member ?

  Yes

  No

  N/A

• Is there evidence of recognition for team member who "make it better" and driving performance ?

  Yes

  No

  N/A

• Is there any daily training plan to improve all staff product knowledge and they able to do product demonstration?

  Yes

  No

  N/A

Standard and VM - front of store

• Store frontage, logo, lighting clean and operational ?

  Yes

  No

  N/A

• Window display clean and compliant with marketing campaign?

  Yes

  No

  N/A

• Shopping bags and box are clean and ready to use ?

  Yes

  No

  N/A

• Entrance section is appropriate to season / compliant to guideline ?

  Yes

  No

  N/A

• QMS is compliant to guideline, clean, full and priced ?

  Yes

  No

  N/A

Standard and VM - Clothing

• Is the division full - check random item picked up from stock room ?

  Yes

  No

  N/A

• Is all clothing fixture clean and used accordingly to the standard?

  Yes

  No

  N/A

• Is all product priced including correct navigational headers and promotional POS ?

  Yes

  No

  N/A

• Are VM guidelines being adhere to ?

  Yes

  No

  N/A

• Are best seller by cash amount (by company and by store ) in appropriate place and full - check 3

  Yes

  No

  N/A

• Key Action

• Please relate to sales review were appropriate and make notes for next steps ?

Promotion

• Is the store check all promotion using updated list?

  Yes

  No

  N/A

• Check random promotion around the store to ensure they are launched correctly by sections

• Is there any action for underperform customer satisfaction with minimum score 87?

  Yes

  No

  N/A

• Colleagues are zoned and correct to daily planner ?

  Yes

  No

  N/A

• A manager is proactively managing the sales floor ?

  Yes

  No

  N/A

• Are colleagues in the correct uniform , clean and wearing badges?

  Yes

  No

  N/A

• Are colleagues proactively approaching customers?

  Yes

  No

  N/A

• Are colleagues in till point showing a positive lasting impressions of the brand : chatting to customer naturally, up selling and offering great service ?

  Yes

  No

  N/A

Operational

• Is the store visit compatible with the operational checklist ?

  Yes

  No

  N/A

Final summary

• comment with 3 action priorities to drive sales and date line

• Action 1

• Select date

  Date

• Action 2

• Select date

  Date

• Action 3

• Select date

  Date

• What would you rate the store visit from 1 to 10 after we have completed our visit ?

• Store manager signature

  Sign