Score Card Store Visit Checklist

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Front End

• Red Book encompassing the Cashier Performance Summary, audits, verifications, etc. worked according to the policy and all cashier issues addressed on cashiers on the next shift/documentation administered when applicable?

  Yes

  No

  N/A

• Sr. Manager must conduct 7 FE Observations weekly rotating through a KRONOS list making sure not to duplicate Some but not all of the FE observations can be conducted via CCTV.

  Yes

  No

  N/A

• EAS Logging & Response - The Goal for Guard stores = 95% Non guard stores = 90%

  Yes

  No

  N/A

• All Aspect reports sent by the ALPM are addressed weekly 100% and cashiers counseled during the next scheduled shift?

  Yes

  No

  N/A

Stockroom

• Is the Receiving paperwork completed daily signed off appropriately and approved by the senior manager?

  Yes

  No

  N/A

• Once a week the Sr. Manager must conduct a carton audit of random prepaid carriers & Parcel deliveries monthly ( including FedEx)?

  Yes

  No

  N/A

• Are all outgoing FedEx shipments verified, sealed and signed off by the key holder or approved associate?

  Yes

  No

  N/A

• Is the RTV area clean, organized and up to date with replacement part requests, DNC, 21 day wall responses, glass damages and RWP processing?

  Yes

  No

  N/A

• Are the 601, unmatched receiver and claim reports being reviewed on a monthly basis? Are the reports reviewed/signed off by the store manager?

  Yes

  No

  N/A

Sales Floor

• Is the store Meeting the ESR Put Away requirements?<br> What is the put away start time?<br> What is the put away goal?<br> Did the store meet the put away productivity goals?<br> Have all cleaning tasks been assigned

  Yes

  No

  N/A

• Is the store meeting all the ESR Stock Replenishment requirements?<br> MOD should complete a speed recovery lap of the store to address any outstanding issues.<br> Has the email can endear been reviewed for any communications/tasks?<br> Has the workload planner been printed and distributed?<br> Were the morning reports printed and distributed?<br> How was replenishment validated?<br> Were the opening routines/cleanliness completed to satisfaction?<br><br>

  Yes

  No

  N/A

• Is the store meeting all ESR Task requirements?<br> Have all calendar tasks been assigned?<br> Has the 1/7/14 reports been completed and validated?<br> What dollar outs were planned?<br> What display walks were planned and were they completed?<br> Are all price changes completed?<br> Has the IC been walked to confirm accuracy and routine?<br> Is the store up today's with POG?

  Yes

  No

  N/A

• Is the store meeting all ESR Freight Planning Requirements?<br> Have PO notes for tomorrow distributed?<br> Have PO notes been returned and completed?<br> Have the PO notes been posted on the conveyances and validated by the closing MOD?<br>

  Yes

  No

  N/A

• Is the store Meeting all ESR Recovery requirements?<br> Did the closing MOD from the prior day leave notes regarding the focus areas for the opening MOD?<br> Was a recovery plan in place for both the hard side and the soft side?

  Yes

  No

  N/A

• Are Cycle Counts being completed weekly?

  Yes

  No

  N/A

• 7 "Keys to Coverage" observations must be conducted at different times of Day. Indicate any issues in the comment section and include (CS basics, greeting, engagement, etc.)

  Yes

  No

  N/A

• Are the EAS Guidelines posted at each dept desk, CS and in the receiving area?

  Yes

  No

  N/A

• Is the IC associate 100% up to date on Dept 3 corrections and price changes, etc? Have all necessary adjustments been researched & keyed by a senior member of management?

  Yes

  No

  N/A

• MOD walk forms & Harmon/EAS Checklists all completed?

  Yes

  No

  N/A

LP/Safety

• GL - Full pts for zero incidents

  Yes

  No

  N/A

• WC - Full pts for zero incidents

  Yes

  No

  N/A

• Is the "Shrink and Safety Captain" maintaining the LP initiatives? i.e.(ladder inspections and monthly awareness sign offs)? Is LP the awareness board updated and all monthly notes and sign offs placed in the LP binder?

  Yes

  No

  N/A

• Are all weekly checklists completed (HR,OPs,LP)?

  Yes

  No

  N/A

General

• Is the Store Manager meeting with every new potential new hire?

  Yes

  No

  N/A

• Training of all new associates will include a complete review of the Loss Prevention expectations. Every trainer will be required to sign off on each new associate?

  Yes

  No

  N/A

• Security Alerts are being filled out accurately and reported in a timely manner every time an incident warrants it?

  Yes

  No

  N/A

• Each Sr. Manager in he building is meeting with each of his senior manager staff in a group sit down review of all aspects of the business including the Score Card?

  Yes

  No

  N/A

Additional Comments

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