Store Manager Weekly Checklist

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

People

• Have the team completed OS accreditation focus this week?<br>

  yes

  no

• Action

• Has the team meeting been booked?

  yes

  no

• Select date

  Date

• Have I acknowledged top performance by sending an e card

  yes

  no

• Have I made reference to people pulse this week?

  yes

  no

• Have we liaised with our local colleagues to build a better relationship

  yes

  no

Health and safety

• Has the Health & Safety folder been visited this week?<br>As Manager am I confident that my due diligence is in place & I will not be liable for a potential fine?

  yes

  no

• Has the weekly fire test been done?

  yes

  no

• Has the weekly extinguisher test been done?

  yes

  no

• Has the monthly emergency lighting check been done?

  yes

  no

• Has the monthly manager checklist been done?

  yes

  no

• Is the biannual RM checklist complete?

  yes

  no

• Has the RM been notified if the checklist is out of date?

  yes

  no

• Is my grab bag up to date?

  yes

  no

• Is the health and safety training log up to date?

  yes

  no

• Have all new starters been inducted on health and safety?

  yes

  no

• Have I escalated all maintenance issues?

  yes

  no

Proactive management

• Have I completed my stock count?

  yes

  no

• What is the value of the variance?

• Have manually checked 5 lines this week?

  yes

  no

• Are there RA phones in store?

  Select yes no

  • yes
  • no

• Have they been in store more then 48hrs?

  Yes

  No

  N/A

• Have I calculated overtime this week?

  yes

  no

• Have I reconciled petty cash for the week?

  yes

  no

Customer

• Are the team aware of the NPS score for the store to date?

  yes

  no

• Are the team aware of their own NPS scores?

  yes

  no

• Is there an NPS action plan in place

  yes

  no

• Has the POS been checked off against the guide & order raised for missing items?

  yes

  no

• Who was accountable for POS EXECUTION this week?

Performance

• Have I delivered a sufficient brief this morning?

  yes

  no

• Have I planned for the de-brief this afternoon?

  yes

  no

• Have I picked up with the team members who are lagging behind?

  yes

  no

• The names of those people and their focus KPI's

• Have I fed back any stock issues to my RM?

  yes

  no

• Have I completed the RM checklist and flagged any issues?

  yes

  no

• Have my team spent time on the intranet this week?

  yes

  no

• Has my team leader competed a knowledge pop quiz?

  yes

  no

• What are the focus KPI's this week?

• Can my focus team members navigate the intranet?

  yes

  no

• Has a pop quiz been done on Home Broadband this week?

  yes

  no

• Competed by?

  Sign