Secret Garden Hotel Area Checklist

• Conducted on

  Date

• Client / Site

• Prepared by

MAIN ENTRANCE / MAIN ROAD

• Security cabin clean.

  Yes

  No

  N/A

• Road cones in place.

  Yes

  No

  N/A

• Security on duty- groomed with metal detector.

  Yes

  No

  N/A

• Signage is clean.

  Yes

  No

  N/A

• Building lights working / in place.

  Yes

  No

  N/A

PARKING - GUEST & STAFF ENTRANCE

• No Trash around.

  Yes

  No

  N/A

• Cars parked in slots.

  Yes

  No

  N/A

• All trash bin clean and in place.

  Yes

  No

  N/A

• Entrance clean - ramp, mat, glass door.

  Yes

  No

  N/A

• Wet garbage room- bags placed in bins.

  Yes

  No

  N/A

• Stores / kitchen back entrance- clean and clutter free.

  Yes

  No

  N/A

STAFF ENTRANCE

• Security Manager cabin- clean inside and outside.

  Yes

  No

  N/A

• Generator room door / spa restroom door / road / behind brick wall / main garbage area path- all clean.

  Yes

  No

  N/A

• Time office clean and well arranged.

  Yes

  No

  N/A

• CCTV clear and all camera working.

  Yes

  No

  N/A

• Punch-in machine - good and in working condition.

  Yes

  No

  N/A

• Security guards: well groomed.

  Yes

  No

  N/A

BACK OF THE HOUSE

• Passage clean and smells good.

  Yes

  No

  N/A

• Engineer's office clean.

  Yes

  No

  N/A

• Fire exit passage to the back clean and clutter free, lights switched on and ashtray in place.

  Yes

  No

  N/A

• Ladies and gents - staff toilet clean.

  Yes

  No

  N/A

• Gents / ladies lockers and restrooms - clean, hand wash and toilet rolls available. Toilets clean.

  Yes

  No

  N/A

• Chemical room locked ( randomly open and check the cleanliness and arrangements)

  Yes

  No

  N/A

• Randomly open stores- check on cleanliness and expiry dates of item stored.

  Safe

  At Risk

  N/A

• Service lift, passage to pool - clean and no damages.

  Yes

  No

  N/A

LOBBY

• Glass door and cones clean.

  Yes

  No

  N/A

• Juices / snacks - clearance done.

  Yes

  No

  N/A

• Planters clean.

  Yes

  No

  N/A

• Gents / Ladies toilets clean, tissues, hand papers in place - nothing missing or damaged.

  Yes

  No

  N/A

• Reception counter clean & clutter free.

  Yes

  No

  N/A

• Staff uniform / grooming / usage of standard phrases.

  Yes

  No

  N/A

• FOM / GRE (Guest Relations Executive or Equivlient) / Back office clean.

  Yes

  No

  N/A

• Guest Internet desk - clean.

  Yes

  No

  N/A

• ATM machines working

  Safe

  At Risk

  N/A

Blue Lagoon

• Entrance clean, glass door smudge free.

  Yes

  No

  N/A

• Gents / Ladies toilets clean, tissues, hand papers in place - nothing missing or damaged.

  Yes

  No

  N/A

• Staff well groomed / usage of standard phrases.

  Yes

  No

  N/A

• Food tasting comments.

  Yes

  No

  N/A

• Buffet name tags in place.

  Yes

  No

  N/A

• Food replenishment done at regular interval.

  Yes

  No

  N/A

Green Dragon

• Entrance clean, glass door smudge free.

  Yes

  No

  N/A

• Gents / Ladies toilets clean, tissues, hand papers in place - nothing missing or damaged.

  Yes

  No

  N/A

• Staff well groomed / usage of standard phrases.

  Yes

  No

  N/A

• Food tasting comments.

  Yes

  No

  N/A

Old Beijing

• Entrance clean, glass door smudge free.

  Yes

  No

  N/A

• Gents / Ladies toilets clean, tissues, hand papers in place - nothing missing or damaged.

  Yes

  No

  N/A

• Staff well groomed / usage of standard phrases.

  Yes

  No

  N/A

• Food tasting comments.

  Yes

  No

  N/A

BBQ

• Entrance clean, glass door smudge free.

  Yes

  No

  N/A

• Gents / Ladies toilets clean, tissues, hand papers in place - nothing missing or damaged.

  Yes

  No

  N/A

• Staff well groomed / usage of standard phrases.

  Yes

  No

  N/A

• Food tasting comments.

  Yes

  No

  N/A

• Buffet name tags in place.

  Yes

  No

  N/A

• Food replenishment done at regular interval.

  Yes

  No

  N/A

Food Cart Area

• Staff well groomed / usage of standard phrases.

  Yes

  No

  N/A

• Food tasting comments.

  Yes

  No

  N/A

• Signs in place and appropriate

  Yes

  No

  N/A

• Area clean, glass smudge free.

  Yes

  No

  N/A

Children's Games Area

• Staff on duty and appropriate grooming and uniform

  Yes

  No

  N/A

• All games operating

  Yes

  No

  N/A

• Area tidy, bins in place and appropriate number

  Yes

  No

  N/A

SWIMMING POOL

• Glass door to pool - smudge free / aquarium clean and clear water.

  Yes

  No

  N/A

• Area in and around clean.

  Yes

  No

  N/A

• Swimming pool- water clean and clear.

  Yes

  No

  N/A

• Life guard on duty.

  Yes

  No

  N/A

• Yes

  No

  N/A

• Pool deck clean, dustbins in place , towels available.

  Yes

  No

  N/A

• Gents ladies toilets clean, no damages or anything missing? Tissues and hand paper in place.

  Yes

  No

  N/A

RECREATION MANAGER'S OFFICE

• Clean and well arranged.

  Yes

  No

  N/A

Gym

• Clean and properly arranged.

  Yes

  No

  N/A

• Updated signage in place

  Yes

  No

  N/A

GUEST'S LIFT K 2

• Updated signage in place

  Yes

  No

  N/A

GUEST'S LIFT BBQ

• Clean and properly arranged.

  Yes

  No

  N/A

• Updated signage in place

  Yes

  No

  N/A

GUEST'S LIFT K 1

• Clean and properly arranged.

  Yes

  No

  N/A

• Updated signage in place

  Yes

  No

  N/A

GUEST'S LIFT

• Clean and properly arranged.

  Yes

  No

  N/A

• Updated signage in place

  Yes

  No

  N/A

Impressions/Genting Club

• Clean and locked. Lights switched off if not in use.

  Yes

  No

  N/A

• Clean floor, lift channels, mirror and glass smudge free.

  Yes

  No

  N/A

• Paintings etc / cabinet items all in place.

  Yes

  No

  N/A

• No damages - mirror, paintings and interiors.

  Yes

  No

  N/A

• Staff at station- well groomed.

  Yes

  No

  N/A

ADMINISTRATION OFFICE ON FIRST FLOOR

• Clean, lights and AC off if not in use, pantry clean and set with tea, coffee, water and amenities.

  Yes

  No

  N/A

STAFF CAFETERIA

• Clean

  Yes

  No

  N/A

• Menu: food hot and replenished on time?

  Yes

  No

  N/A

MAIN KITCHEN Blue Lagoon

• Clean

  Yes

  No

  N/A

• Staff well groomed in proper uniform

  Yes

  No

  N/A

MAIN KITCHEN Green Dragon

• Clean

  Yes

  No

  N/A

• Staff well groomed in proper uniform

  Yes

  No

  N/A

MAIN KITCHEN Old Beijing

• Clean

  Yes

  No

  N/A

• Staff well groomed in proper uniform

  Yes

  No

  N/A

Outdoor and Surrounds

• Decking all safe and secure

  Yes

  No

  N/A

• Kids area in place

  Yes

  No

  N/A

• External doors operating

  Yes

  No

  N/A

• Escalator operating

  Yes

  No

  N/A

Bikes

• Staff in place and ready for work ( uniform, tidy etc)

  Yes

  No

  N/A

• Bikes clean and ready for rental

  Yes

  No

  N/A

• Signage in place

  Yes

  No

  N/A

DIFFICULT SITUATIONS HANDLED

• Handled an issue / complaint : resolved or brought over.

  Yes

  No

  N/A

STAFF FEEDBACK

• Speak to staff of any department and get their feedback on Employee Satisfaction.

  Yes

  No

  N/A

GUEST FEEDBACK

• Speak to guest on comfort of their stay and note their comments.

  Excellent stay

  Satisfactory stay

  Not satisfied

OBSERVATIONS, SUGGESTIONS FOR IMPROVEMENTS

• Observations & suggestions

Sign Off

• MOD Hotel round completed at

  Date