Security Division Evaluation Revised

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Security Division Service Evaluation Report

• Site name

• Date

• Security Team

• Officers uniform and appearance

• Officers time keeping

• Core / relief officers site trained

• Quality of relief officers

• Supervisor / Officers interaction with site management

• Comments

• Quality of service

• Response in the event of an emergency

• Tenant / Client staff liaison

• Management of keys

• Reporting of incidences in a timely manner

• Reporting accuracy and time limitations

• Lock / Unlock procedures

• Proactive housekeeping and H&S

• Alarm activation and response

• Vehicle / Pedestrian Monitoring

• Customer Care - Telephone / Reception

• CCTV Operation and management of evidence

• Use of assignment daily occurrence book

• Patrols conducted to site requirements effectivness

• Comments

• Management Support

• Client Communication

• Customer accessibility of contract management (email/telephone)

• Response and problem solving

• Are issues dealt with in an affective and timely manner

• Communication from management team to client

• Invoicing and Account Management

• Assignment Instructions signed and up to date

• Rostering and manning levels

• Have premier met site requirments

• Comments

• Client Signature

  Sign

• CMS Signature

  Sign