Title Page
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Dear Inspector!
This inspection is a chance for us to see what we're doing well at the hotel and how we can get even better.
Please pay close attention to the inspected department for the next hour.
On the next page, you will note if we met the standards or not.
You can also share your thoughts and pictures at the bottom of the page.
Thank you, and good luck! -
Date & Hour
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Your name
Bellboy Inspection
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1. Telephone conversation is calm and clear.
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2. Staff readily smiles and maintains an engaging expression.
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3. Staff makes eye contact and keeps focus on the guest.
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4. Staff encountered are wearing clean and well-fitted uniforms.
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5. When appropriate, staff effectively provides directions and transportation options.
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6. Staff does not decline any request without offering appropriate alternatives.
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7. The service is handled without excessive delays or interruptions.
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8. Staff is discreet and unintrusive throughout the experience, while remaining attentive
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9. Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance
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10. Staff is highly articulate and avoids slang and<br>excessive use of phrase-fragments
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11. Staff maintains alert posture and behaves professionally in view of the guest (Common)
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12. Staff closes interactions with polite, appropriate remarks (Common)
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13. Addressing the guest in accordance with their preference, if known (Common)
Give some extra feedback
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Photo upload
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Photo upload
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Photo upload
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