Server - F&B Audit

The bartenders/servers keep all bar areas neatly arranged and clean.

The guest is immediately acknowledged by a server once they are seated within 1 minute

Team Members are highly articulate and avoids slang and excessive use of phrase-fragments

All staff encountered are wearing professional, clean and well-fitted uniforms

All staff encountered are extremely well-groomed while appropriately representing the property style

Staff maintains alert posture and behaves professionally in view of the guest

The Server arrives to the table for a warm welcome no more than 60 seconds of the guest being seated, greets the guest by name and introduces self.

The first suggestion should be the wines offered by the glass and cocktail menu

Depending on the guest’s answer, bartender/server offers the menu, briefly mentioning the different options and describes one of the signature cocktails in an engaging manner.

When the guest orders a drink that is not available, the server automatically offers another option suggesting something similar or asking questions to be able to recommend something appealing for the guest.

The server always makes a positive and enthusiastic remark about the choice.

Team Member makes eye contact and keeps focus on the guest and asks a genuine sense of interest question

Team Member readily smiles and maintain an engaging expression

Team Members are polite and maintain a gracious tone and appropriate pace throughout the interaction

Team Members can helpfully discuss details of beverages and bar offerings, including varieties of liquors, beers and wines available

Staff does not decline any request without offering appropriate alternatives

It is not necessary to prompt the Team Members as they have anticipated all requirements and automatically provided or offered them

When known, the guest's name is used naturally as a signal of recognition

First drinks are served within five minutes of ordering at a table, or four minutes of ordering at the bar counter, unless otherwise advised by server

When a glass of wine is ordered, the bottle will be brought to the table, presented, and poured in front of the guest, offering a tasting sample when appropriate

Drinks are marked with a coaster

Before picking up the drinks from the bar, ensure that all cocktails are complete with garnish

Once the drink is ready, server delivers beverages, always using a tray.

The server always serves drinks to the tables on a tray. Drinks are served from the right of the guest with the right hand, never crossing guest middle line.

All items ordered are served accurately and server does not have to ask who ordered what

Before the drink is finished, the server will approach the guest and offer more drinks.

Within 1 minute of glass being empty, the server removes the empty glass, always with a tray

Service stations, bar counter and back bar area are Cleanliness & Condition Facility always neatly maintained and eye appealing

Bill is accurate & includes correct member/guest ID

Staff closes interactions with polite, appropriate remarks - thank them, provide a fond farewell and invite them back to dine soon.