Service Audit - duplicate

• Conducted on

  Date

• Prepared by

• Location
  Address

• Are associates in proper uniform?

  Yes

  No

  N/A

• Are associates greeting our guests with a wave and welcome?

  Yes

  No

  N/A

• Are associates answering phones within 3 rings?

  Yes

  No

  N/A

• Are associates engaged/smiling?

  Yes

  No

  N/A

• Are associates using proper Puttshack welcome/verbiage?

  Yes

  No

  N/A

• Are associates offering assistance at kiosk?

  Yes

  No

  N/A

• Are associates asking guests if they are here to play/dine or both?

  Yes

  No

  N/A

• Are associates walking guests to dining tables, pulling out chairs, and handing them menus?

  Yes

  No

  N/A

• Are associates in proper uniform?

  Yes

  No

  N/A

• Are associates acknowledging guests in a timely manner?

  Yes

  No

  N/A

• Are associates engaged/smiling?

  Yes

  No

  N/A

• Are associates using jiggers?

  Yes

  No

  N/A

• Are associates following correct drink recipes and standards?

  Yes

  No

  N/A

• Is wine being labeled and vacuumed?

  Yes

  No

  N/A

• Are coolers organized and stocked?

  Yes

  No

  N/A

• All product labeled and dated properly?

  Yes

  No

  N/A

• All equipment being wiped down and clean?

  Yes

  No

  N/A

• Are associates greeting guests with coasters, placemats and set-ups?

  Yes

  No

  N/A

• Are bar areas sanitized between guests?

  Yes

  No

  N/A

• Are the associates using the proper bar technique for each cocktail?

  Yes

  No

  N/A

• Are associates knowledgeable and ambassadors of the brand?

  Yes

  No

  N/A

• Are associates in proper uniform?

  Yes

  No

  N/A

• Are associates engaged/smiling?

  Yes

  No

  N/A

• Are associates greeting tables/guests within one minute?

  Yes

  No

  N/A

• Did associate introduce themselves?

  Yes

  No

  N/A

• Were Puttshack logo coasters provided?

  Yes

  No

  N/A

• Did the associate provide the guest with a menu tour?

  Yes

  No

  N/A

• Did the associate suggest a specific menu item or add-on from the menu?

  Yes

  No

  N/A

• Were drinks delivered within 3 minutes?

  Yes

  No

  N/A

• Did the associate mark the table with proper items before each course?

  Yes

  No

  N/A

• Are associates using tray service?

  Yes

  No

  N/A

• Are associates using proper table positions?

  Yes

  No

  N/A

• Are associates checking in after two minutes or two bites of drink/food arrival?

  Yes

  No

  N/A

• Are tables being maintained and manicured properly?

  Yes

  No

  N/A

• Are associates clearing the table and asking what else is needed?

  Yes

  No

  N/A

• Are associates using tablets? (where applicable)

  Yes

  No

  N/A

• Are menus clean and in good condition?

  Yes

  No

  N/A

• Did associate present check at a clean and debis free table?

  Yes

  No

  N/A

• Did the associate process payment correctly?

  Yes

  No

  N/A

• Did the associate wave and wish you well?

  Yes

  No

  N/A

• Area clean, neat, organized, stocked, free of debris/clutter?

  Yes

  No

  N/A

• Are coolers organized and stocked?

  Yes

  No

  N/A

• All product labeled and dated properly?

  Yes

  No

  N/A

• All equipment and surfaces wiped down?

  Yes

  No

  N/A

• Associates are actively working? (i.e. not hanging out/socializing)

  Yes

  No

  N/A

• Are ice machines being detailed and cleaned regularly inside and out?

  Yes

  No

  N/A

• Areas are clean, neat, organized, free of debris/clutter?

  Yes

  No

  N/A

• Lockers are being used properly?

  Yes

  No

  N/A

• Fridge being cleaned out regularly?

  Yes

  No

  N/A

• Vending machines stocked and functioning?

  Yes

  No

  N/A

• Associates actively on break? (i.e. hanging out/socializing)

  Yes

  No

  N/A

• Appropriate and updated signage displayed and in good condition? (Service standards/Core Values/Communications)

  Yes

  No

  N/A

• Yes

  No

  N/A

• Are associates in proper uniform?

  Yes

  No

  N/A

• Are associates engaged/smiling?

  Yes

  No

  N/A

• Are associates enthusiastically greeting and explaining the game?

  Yes

  No

  N/A

• Are the kiosks/ball dispensers functioning properly?

  Yes

  No

  N/A

• Are the clubs/club racks clean and tidy?

  Yes

  No

  N/A

• Are courses free of order, dirt, debris and dust?

  Yes

  No

  N/A

• Are the holes functioning properly, in good working order and in good condition?

  Yes

  No

  N/A

• Is the course free of empty glassware, bottles and/or trash?

  Yes

  No

  N/A

• Are associates in proper uniform?

  Yes

  No

  N/A

• Kitchen prep areas are being cleaned, maintained and clutter free?

  Yes

  No

  N/A

• Are all storage areas are dry, clean and organized?

  Yes

  No

  N/A

• Is all equipment in working order?

  Yes

  No

  N/A

• Are all surface areas being cleaned and wiped down?

  Yes

  No

  N/A

• All logs are implemented and accurately completed

  Yes

  No

  N/A

• Are all proper sanitization and safety guidelines being followed?

  Yes

  No

  N/A

• Are ceiling tiles, vents and lighting cleaned and free of debris/dust?

  Yes

  No

  N/A

• All lights are in working order?

  Yes

  No

  N/A

• Are all seals/gaskets intact and clean?

  Yes

  No

  N/A

• All associate drinks have lids and in proper location?

  Yes

  No

  N/A

• All chemicals being stored and labeled properly?

  Yes

  No

  N/A

• Are all recipe binders/prep lists posted/available and being utilized?

  Yes

  No

  N/A

• Yes

  No

  N/A

• Are managers present, interacting with guests and engaged with the associates/service?

  Yes

  No

  N/A

• Are Preshifts being held at proper times?

  Yes

  No

  N/A

• Are i9 compliances being met?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Are all checklists and logs being completed and followed up on?

  Yes

  No

  N/A

• TV's are on appropriate channels?

  Yes

  No

  N/A

• Music level and genre is appropriate for business needs?

  Yes

  No

  N/A

• Light setting is appropriate for time of day?

  Yes

  No

  N/A

Are schedules properly written to forecast in order to execute the current shift?

• Reception?

  Yes

  No

  N/A

• Servers?

  Yes

  No

  N/A

• Server Assistants?

  Yes

  No

  N/A

• Bar/Barbacks?

  Yes

  No

  N/A

• Game Ambassadors?

  Yes

  No

  N/A

• Game Techs?

  Yes

  No

  N/A

• HOH?

  Yes

  No

  N/A