Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Team Member Name or Characteristics
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Was the doorman alert to arriving cars and open doors within approximately 5 seconds of a vehicle stopping in front of the hotel?
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When valet opened the car door did they greet guest with a smile, eye contact, and a friendly "Welcome to the Boca Resort/Boca Beach Club, Mr/Mrs Guest Name"?
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Did valet assist with luggage, verify the count with guest before the trunk is closed?
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Did the valet issue a claim receipt for the guest car and explain valet parking procedures including valet daily charge?
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Did they valet inspect the vehicle and note on the ticket preexisting damage?
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Did the valet open front door for guest?
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Did valet walk or direct guest to front desk?
