Service Delivery Manager Check

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• LRKB is log in use, up to date, completed in full and signed off?

  Yes

  No

  N/A

• Is Laundry Tracker in use, up to date, accurate and completed in full?

  Yes

  No

  N/A

• Are shorts recorded on delivery notes?

  Yes

  No

  N/A

• Are the OM/AOM/Host and HHK all aware of laundry escalation process and contacts?

  Yes

  No

  N/A

• Is all paperwork organised and in good order?

  Yes

  No

  N/A

• Are all delivery notes kept in a dated filing system? (3 months worth total)

  Yes

  No

  N/A

• Are all Weekly Housekeeping Mangement Meetings recorded and up to date?

  Yes

  No

  N/A

• Add media

  Media

• Are all deliveries signed in and checked by the relevant supervisor?

  Yes

  No

  N/A

• Is all clean and dirty linen secure and free from risk of theft?

  Yes

  No

  N/A

• Is the delivery area clean and well kept?

  Yes

  No

  N/A

• Is the delivery area well organised?

  Yes

  No

  N/A

• All soiled linen is kept within either a cage, bag or trolley?

  Yes

  No

  N/A

• Add media

  Media

• Is the linen room clean and tidy?

  Yes

  No

  N/A

• Shelves are not over packed with linen?

  Yes

  No

  N/A

• Are all shelves labelled and items on shelves match the labelling?

  Yes

  No

  N/A

• No clean or dirty linen on the floor in any area?

  Yes

  No

  N/A

• Is stock being rotated regularly?

  Yes

  No

  N/A

• Add media

  Media

• What current methods are used for the movement of linen? (Research - Add comments, photos)

  Add Comment

• How many linen porters? (Research)

  Select 0 1 2 3 4 5 6 7 8 9 10 >10

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • >10

• Are housekeeping trolleys all set up correctly and in good working order?

  Yes

  No

  N/A

• How many times is linen touched by the team before it goes into the room? (Research)

  Select 0 1 2 3 4 5 6 7 8 9 10 >10

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • >10

• Are trolleys set up each day for the following day at the end of shift?

  Yes

  No

  N/A

• Add media

  Media

• Does the OM/AOM and HHK know their current reject percentage?

  Yes

  No

  N/A

• Can the OM/AOM/HHK and sample of housekeepers talk through the Common Sense Reject Standard?

  Yes

  No

  N/A

• Check 10 rejected items. Are all items valid rejects? (Add photos of checked rejects)

  Yes

  No

  N/A

• Is towelling and linen segregated?

  Yes

  No

  N/A

• Is current reject recording accurate and logged in tracker?

  Yes

  No

  N/A

• Are all rejects currently stored and bagged correctly?

  Yes

  No

  N/A

• Add media

  Media

• What external portal system is used? (Mark N/A add comments and photos)

  Yes

  No

  N/A

• Can the OM/AOM/HHK use the relevant laundry portal (Mark N/A if no supplier laundry portal)

  Yes

  No

  N/A

• Is there evidence of the site forecast being discussed and shared between the OM and HHK?

  Yes

  No

  N/A

• Is the site currently declaring all stock correctly? (No over or under declaring)

  Yes

  No

  N/A

• Are the actual beds in rooms accurate to BART?

  Yes

  No

  N/A

• Are all bed bug checks in place and up to date?

  Yes

  No

  N/A

• Can the OM/AOM and HHK explain the bed bug process if an infestation is found?

  Yes

  No

  N/A

• Site YTD CPS

• Site YTD CPRS

• Site YTD LCPS

• Clarabridge Review

• Can the OM/AOM and HHK talk through their current P+L? (LCPS, CPRS, IBFC etc)

  Yes

  No

  N/A

Bedroom

• First Impression (Clean and Fresh)?

  Yes

  No

  N/A

• Beds made to standard?

  Yes

  No

  N/A

• Sheet Clean?

  Yes

  No

  N/A

• Duvet Clean?

  Yes

  No

  N/A

• Pillows Clean?

  Yes

  No

  N/A

• Throw Clean?

  Yes

  No

  N/A

• Consumables fully stocked and clean (incl. Kettle)

  Yes

  No

  N/A

• Dust free (Check two surfaces)

  Yes

  No

  N/A

• Carpet clean and good repair?

  Yes

  No

  N/A

• Curtain and Nets clean and in good repair?

  Yes

  No

  N/A

• POS in good condition and in line with merchandising guide?

  Yes

  No

  N/A

• Lighting clean and in good repair?

  Yes

  No

  N/A

• Bedroom clean and in good repair?

  Yes

  No

  N/A

• Furniture clean and in good repair?

  Yes

  No

  N/A

• TV dust free and working?

  Yes

  No

  N/A

Bathroom Check

• Shower curtain clean and in good repair?

  Yes

  No

  N/A

• Mirror clean and good repair?

  Yes

  No

  N/A

• Bathroom clean and in good repair?

  Yes

  No

  N/A

• Chrome work clean and buffed?

  Yes

  No

  N/A

• Tiles clean, grouting and mastic free from mould?

  Yes

  No

  N/A

• Bath clean and free from hairs?

  Yes

  No

  N/A

• Bathroom floor clean?

  Yes

  No

  N/A

• Toilet clean?

  Yes

  No

  N/A

• Towels clean and fresh?

  Yes

  No

  N/A

• Add media

  Media

Bedroom

• First Impression (Clean and Fresh)?

  Yes

  No

  N/A

• Beds made to standard?

  Yes

  No

  N/A

• Sheet Clean?

  Yes

  No

  N/A

• Duvet Clean?

  Yes

  No

  N/A

• Pillows Clean?

  Yes

  No

  N/A

• Throw Clean?

  Yes

  No

  N/A

• Consumables fully stocked and clean (incl. Kettle)

  Yes

  No

  N/A

• Dust free (Check two surfaces)

  Yes

  No

  N/A

• Carpet clean and good repair?

  Yes

  No

  N/A

• Curtain and Nets clean and in good repair?

  Yes

  No

  N/A

• POS in good condition and in line with merchandising guide?

  Yes

  No

  N/A

• Lighting clean and in good repair?

  Yes

  No

  N/A

• Bedroom clean and in good repair?

  Yes

  No

  N/A

• Furniture clean and in good repair?

  Yes

  No

  N/A

• TV dust free and working?

  Yes

  No

  N/A

Bathroom Check

• Shower curtain clean and in good repair?

  Yes

  No

  N/A

• Mirror clean and good repair?

  Yes

  No

  N/A

• Bathroom clean and in good repair?

  Yes

  No

  N/A

• Chrome work clean and buffed?

  Yes

  No

  N/A

• Tiles clean, grouting and mastic free from mould?

  Yes

  No

  N/A

• Bath clean and free from hairs?

  Yes

  No

  N/A

• Bathroom floor clean?

  Yes

  No

  N/A

• Toilet clean?

  Yes

  No

  N/A

• Towels clean and fresh?

  Yes

  No

  N/A

• Add media

  Media

Bedroom

• First Impression (Clean and Fresh)?

  Yes

  No

  N/A

• Beds made to standard?

  Yes

  No

  N/A

• Sheet Clean?

  Yes

  No

  N/A

• Duvet Clean?

  Yes

  No

  N/A

• Pillows Clean?

  Yes

  No

  N/A

• Throw Clean?

  Yes

  No

  N/A

• Consumables fully stocked and clean (incl. Kettle)

  Yes

  No

  N/A

• Dust free (Check two surfaces)

  Yes

  No

  N/A

• Carpet clean and good repair?

  Yes

  No

  N/A

• Curtain and Nets clean and in good repair?

  Yes

  No

  N/A

• POS in good condition and in line with merchandising guide?

  Yes

  No

  N/A

• Lighting clean and in good repair?

  Yes

  No

  N/A

• Bedroom clean and in good repair?

  Yes

  No

  N/A

• Furniture clean and in good repair?

  Yes

  No

  N/A

• TV dust free and working?

  Yes

  No

  N/A

Bathroom Check

• Shower curtain clean and in good repair?

  Yes

  No

  N/A

• Mirror clean and good repair?

  Yes

  No

  N/A

• Bathroom clean and in good repair?

  Yes

  No

  N/A

• Chrome work clean and buffed?

  Yes

  No

  N/A

• Tiles clean, grouting and mastic free from mould?

  Yes

  No

  N/A

• Bath clean and free from hairs?

  Yes

  No

  N/A

• Bathroom floor clean?

  Yes

  No

  N/A

• Toilet clean?

  Yes

  No

  N/A

• Towels clean and fresh?

  Yes

  No

  N/A

• Add media

  Media

• What vending machine company is in place? (Research)

  PG Group

  Pelican Rouge

  Vendaease

• Is there a potential for more machines?

  Yes

  No

• Is the machine working at time of visit?

  Yes

  No

• Have there been recent issues?

  Yes

  No

• Is the OM/AOM/Host aware of the escalation process?

  Yes

  No

  N/A

• Is the machine stocked at time of visit?

  Yes

  No

• How many machines are on site? (Please attach pictures)

  1

  2

  3

  4

  5

• What is the current revenue YTD?

• Add media

  Media

• How many parking spaces are there at site? UA and Regular?

• Does the Car Park currently charge and if so what do they charge?

• Is there an opportunity to charge?

  Yes

  No

• Is there an opportunity to lease?

  Yes

  No

• Who is the current supplier?

  Parking Eye

  LPS

  HUB

  Other

  None

• If no current supplier, which supplier would be best suited?

  Parking Eye

  LPS

  HUB

  Other

  None

• Add media

  Media

• Is the OM/AOM aware of their current Parking Revenue? (Mark as N/A if no parking solution or charges)

  Yes

  No

  N/A

• Unable to leave car park without paying? (Mark as N/A if no parking solution or charges)

  Yes

  No

  N/A

• Is the site a joint site? (If No mark all following questions as N/A)

  Yes

  No

• Are weekly meetings logged and up to date?

  Yes

  No

  N/A

• Is OM/AOM aware of partners contact details?

  Yes

  No

  N/A

• Is OM/AOM aware of partners BDM details and escalation process?

  Yes

  No

  N/A

• Summary of Findings

• Recommendation

• Action One

• Action Two

• Action Three

• Action Four

• Operations Manager/AOM/Site Supervisor's Signature

  Sign

• Service Delivery Managers Signature

  Sign