Service Manager Report V4

Section one

Technicians report

• Reference number

• Furniture I'd number

• Picture numbers

  Media

• Arrival and departure times

• Number of issues and liability

• Condition of furniture

  Select as new good used worn soiled neglected

  • as new
  • good
  • used
  • worn
  • soiled
  • neglected

• Cleaning regime

  Select care kit damp cloth vacuum only dry cloth

  • care kit
  • damp cloth
  • vacuum only
  • dry cloth

• Condition of home

• Pets

  Yes

  No

  N/A

• Children

  Yes

  No

  N/A

Section two

Actions carried out

• Issue

• Conversation with customer

  Select good fully explained unhappy not present

  • good fully explained
  • unhappy
  • not present

• Customer happy to settle

  Yes

  No

  N/A

Section three

Parts required to solve

Parts required to solve

• Parts required

  Yes

  No

  N/A

• Time to fit on return

  Yes

  No

  N/A

Section four

Technicians diagnosis

• Liabilty diagnosis

  Select incorrect maintenance accidental damage natural features/markings normal wear & tear transit container damage manufacturing defect neglect/abuse Sofaworks delivery damage no faults found

  • incorrect maintenance
  • accidental damage
  • natural features/markings
  • normal wear & tear
  • transit container damage
  • manufacturing defect
  • neglect/abuse
  • Sofaworks delivery damage
  • no faults found

• Final conclusion

  Select supplier transit damage sofaworks delivery damage manufacturing defect incorrect care accidental damage wear and tear neglect /abuse no faults found

  • supplier transit damage
  • sofaworks delivery damage
  • manufacturing defect
  • incorrect care
  • accidental damage
  • wear and tear
  • neglect /abuse
  • no faults found

• Liability

  Select customer sofaworks supplier

  • customer
  • sofaworks
  • supplier

• Settled this visit<br>

  Yes

  No

  N/A

• Return visit required

  Yes

  No

  N/A

• Customers signature

  Sign

• Version03rcempb.dec14