Service Provider QA Inspection

Title Page

This inspection report is part of the quality program and represents a key element of the quality assurance activities. The aim of the program is to deliver total customer satisfaction, transparency of cleaning outcomes and accountability.
Inspection conducted on
Inspection number
Service Provider Business Name
Site conducted
Location

QA Inspection

Audit Details

All horizontal surfaces must be wet wiped. All hard floors are to be mopped and vacuumed. All carpet is to be vacuumed thoroughly. All glass is to be cleaned to a streak free finish. All frequently touched surfaces are to be cleaned using approved chemicals.
Cleaning Outcome: -

Clear desks are to be wiped down. Office equipment is to be dusted. All carpets are to be vacuumed. Hard surface flooring is to be vacuumed and mopped. All touch points, walls, light switches are to be wiped and free from marks and dirt. All dust is to be removed from skirting boards, window ledges, door frames, picture frames and other areas. Furniture is to be wiped/vacuumed clean. All refuse is to be removed. Check for cobwebs and high dusting in all areas periodically.
Cleaning Outcome: -

All carpets are to be fully vacuumed. Hard surface flooring is to be vacuumed and mopped. All touch points, walls, light switches are to be wiped and free form marks and dirt. All dust is to be removed from window ledges, skirting boards, door frames, picture frames and other areas. Furniture is to be wiped/vacuumed clean. All refuse is to be removed. Check for cobwebs and high dusting in all areas periodically.
Cleaning Outcome: -

Tables and chairs are to be wiped down. Office equipment is to be dusted. Carpets are to be vacuumed. Hard surface flooring is to be vacuumed and mopped. Touch points, walls, light switches are to be wiped and free form marks and dirt. All dust is to be removed from skirting boards, window ledges, door frames, picture frames and other areas. All refuse is to be removed. Check for cobwebs and high dusting in all areas periodically.
Cleaning Outcome: -
All worktops, benches and splashbacks are to be wiped down and disinfected. Hard floors are to be thoroughly vacuumed and mopped. External surfaces of appliances are to be wiped down. Internal surfaces of Microwave ovens are to be cleaned. Sink and plug are to be cleaned and disinfected. All refuse is to be removed and bin liners changed. Tables, chairs and furniture in lunchrooms are to be wiped clean and disinfected.
Location
Cleaning Outcome: -
All toilets & urinals cleaned and disinfected including seats and pipework. All sinks, sink units and benches are to be cleaned and disinfected. Mirrors are to be polished. Refuse is to be removed and liners changed. Cubicle doors are to be wiped clean. Hard floors are to be swept and mopped thoroughly. Replace all bathroom paper consumables and soap. Ensure all dust is removed from horizontal surfaces, high level areas and vents.
Location
Cleaning Outcome: -

Ensure hygiene items are in good working order.

Check that sanitary bin bags have capacity, privacy screens are in place.

Check that air deodorisers are functioning.

Check dispensers are functioning - suggest replacement if found faulty.
Sanitary bins are clean and functioning correctly
Air deodorisers are functioning (check battery, spray timing, condition of unit, mounting)
Paper towel, soap and toilet paper dispensers are working well

Entrance areas: Free from litter, leaf debris and dirt. Check entrance areas for dead insects, cobwebs and remove. Check for litter around perimeter of building and to boundary line if agreed. Car park areas should be checked for fuel spillages and insect infestation issues.
Smokers areas: Check and empty bins. Sweep area to remove excess build up of dirt. Clean shelter if in schedule.
Cleaning Outcome: -

Have all periodical services been completed and/or up to date? E.g. Weekly, Monthly, Quarterly -----------------------------------------------------
Are all general DETAIL Duties been completed and/or up to date? E.g. Dusting, Glass, Spot Cleaning
Site Periodical Services
Site Detail Duties

Compliance Section

The Cleaner is responsible for ensuring the site file contains the Safety Data Sheets (SDSs) for all chemicals being used on site even if the chemicals are not stored on site. If there are no SDSs, or the SDSs are out of date, or some SDSs are missing, the Auditor must raise an action to the Cleaner to rectify.
Site folder is located in a central location such as Cleaners Room/Reception/Designated Location
Communications book is accessible and being used

Consumables
Consumable Stock Level - Pass
Cleaners Room
Room clean, tidy, orderly, clean & Well presented?
Bottles clearly labelled with correct label?
SDS for each chemical
Evidence of colour coded cleaning system?
Equipment clean, in good working order, bags emptied?
Uniform & Appearance
All cleaners wearing uniforms?
All Cleaners wearing ID Cards?
All Cleaners wearing enclosed, rubber sole, non slip shoes?
All Cleaners present neat and tidy appearance?
Electrical Equipment and Cleaning Equipment
Electrical equipment must have a valid test and tag certification every 6 months. The Auditor must raise an action to the Cleaner if the test and tag is out of date or if any equipment is not in good working order
Up to date electrical equipment "Test and Tag"
Electrical equipment is in good working order, filters clean & Bags emptied?

AUDIT SUMMARY

We recently conducted an inspection of this site to assess cleaning and compliance standards against the specific site scope of works. Our inspection represents a comprehensive review of the standard of work at the premises which includes photo evidence, on site notes and immediate feedback to all team members.

Please find below a summary of our inspection.