Service Provider QA Inspection

• This inspection report is part of the quality program and represents a key element of the quality assurance activities. The aim of the program is to deliver total customer satisfaction, transparency of cleaning outcomes and accountability.

• Inspection conducted on

  Date

• Inspection number

• Service Provider Business Name

• Site conducted

• Location
  Address

Audit Details

Reception and Entrance Areas

• All horizontal surfaces must be wet wiped. All hard floors are to be mopped and vacuumed. All carpet is to be vacuumed thoroughly. All glass is to be cleaned to a streak free finish. All frequently touched surfaces are to be cleaned using approved chemicals.

• Cleaning Outcome: -

  Pass

  Fail

  N/A

Office Areas

• Clear desks are to be wiped down. Office equipment is to be dusted. All carpets are to be vacuumed. Hard surface flooring is to be vacuumed and mopped. All touch points, walls, light switches are to be wiped and free from marks and dirt. All dust is to be removed from skirting boards, window ledges, door frames, picture frames and other areas. Furniture is to be wiped/vacuumed clean. All refuse is to be removed. Check for cobwebs and high dusting in all areas periodically.

• Cleaning Outcome: -

  Pass

  Fail

  N/A

Common Areas

• All carpets are to be fully vacuumed. Hard surface flooring is to be vacuumed and mopped. All touch points, walls, light switches are to be wiped and free form marks and dirt. All dust is to be removed from window ledges, skirting boards, door frames, picture frames and other areas. Furniture is to be wiped/vacuumed clean. All refuse is to be removed. Check for cobwebs and high dusting in all areas periodically.

• Cleaning Outcome: -

  Pass

  Fail

  N/A

Meeting Rooms

• Tables and chairs are to be wiped down. Office equipment is to be dusted. Carpets are to be vacuumed. Hard surface flooring is to be vacuumed and mopped. Touch points, walls, light switches are to be wiped and free form marks and dirt. All dust is to be removed from skirting boards, window ledges, door frames, picture frames and other areas. All refuse is to be removed. Check for cobwebs and high dusting in all areas periodically.

• Cleaning Outcome: -

  Pass

  Fail

  N/A
Kitchens and Lunchrooms

• All worktops, benches and splashbacks are to be wiped down and disinfected. Hard floors are to be thoroughly vacuumed and mopped. External surfaces of appliances are to be wiped down. Internal surfaces of Microwave ovens are to be cleaned. Sink and plug are to be cleaned and disinfected. All refuse is to be removed and bin liners changed. Tables, chairs and furniture in lunchrooms are to be wiped clean and disinfected.

• Location

• Cleaning Outcome: -

  Pass

  Fail

  N/A
Toilets and Bathrooms

• All toilets & urinals cleaned and disinfected including seats and pipework. All sinks, sink units and benches are to be cleaned and disinfected. Mirrors are to be polished. Refuse is to be removed and liners changed. Cubicle doors are to be wiped clean. Hard floors are to be swept and mopped thoroughly. Replace all bathroom paper consumables and soap. Ensure all dust is removed from horizontal surfaces, high level areas and vents.

• Location

• Cleaning Outcome: -

  Pass

  Fail

  N/A

Hygiene Services and Dispensers

• Ensure hygiene items are in good working order.
  
  Check that sanitary bin bags have capacity, privacy screens are in place.
  
  Check that air deodorisers are functioning.
  
  Check dispensers are functioning - suggest replacement if found faulty.

• Sanitary bins are clean and functioning correctly

  Pass

  Fail

  N/A

• Air deodorisers are functioning (check battery, spray timing, condition of unit, mounting)

  Pass

  Fail

  N/A

• Paper towel, soap and toilet paper dispensers are working well

  Pass

  Fail

  N/A

External Areas

• Entrance areas: Free from litter, leaf debris and dirt. Check entrance areas for dead insects, cobwebs and remove. Check for litter around perimeter of building and to boundary line if agreed. Car park areas should be checked for fuel spillages and insect infestation issues.

• Smokers areas: Check and empty bins. Sweep area to remove excess build up of dirt. Clean shelter if in schedule.

• Cleaning Outcome: -

  Pass

  Fail

  N/A

Other Areas

• Detail the other areas audited and the audit results

• Select relevant other areas

  Select

• First aid room cleaned to acceptable standard

  Pass

  Fail

  N/A

• Storeroom cleaned to acceptable standard

  Pass

  Fail

  N/A

• Hand wash or eye wash facility cleaned to acceptable standard

  Pass

  Fail

  N/A

• Drinking fountains cleaned to acceptable standard

  Pass

  Fail

  N/A

• Smokers area cleaned to acceptable standard

  Pass

  Fail

  N/A

Site Periodical Services & Detail Duties

• Have all periodical services been completed and/or up to date? E.g. Weekly, Monthly, Quarterly -----------------------------------------------------
  Are all general DETAIL Duties been completed and/or up to date? E.g. Dusting, Glass, Spot Cleaning

• Site Periodical Services

  Yes

  Partial

  No

  Service Due

  Not Applicable

• Site Detail Duties

  Yes

  Partial

  No

  Service Due

  Not Applicable

Site File and Communications Book

• The Cleaner is responsible for ensuring the site file contains the Safety Data Sheets (SDSs) for all chemicals being used on site even if the chemicals are not stored on site. If there are no SDSs, or the SDSs are out of date, or some SDSs are missing, the Auditor must raise an action to the Cleaner to rectify.

• Site folder is located in a central location such as Cleaners Room/Reception/Designated Location

  Compliant

  Not Compliant

• Communications book is accessible and being used

  Compliant

  Not Compliant

Compliance - Cleaners Room, Electrical, Uniforms & Consumables

• Select Audited Areas

  Select

Electrical Test and Tag

• Electrical equipment must have a valid test and tag certification every 6 months. The Auditor must raise an action to the Cleaner if the test and tag is out of date or if any equipment is not in good working order

• Up to date electrical equipment "Test and Tag"

  Compliant

  Non-Compliant

  N/A

• Electrical equipment is in good working order, filters clean & Bags emptied?

  Compliant

  Non-Compliant

  N/A

Uniforms and Appearance

• All cleaners wearing uniforms?

  Compliant

  Non-Compliant

  N/A

• All Cleaners wearing ID Cards?

  Compliant

  Non-Compliant

  N/A

• All Cleaners wearing enclosed, rubber sole, non slip shoes?

  Compliant

  Non-Compliant

  N/A

• All Cleaners present neat and tidy appearance?

  Compliant

  Non-Compliant

  N/A

Cleaners Storage Room and Equipment

• Room clean, tidy, orderly, clean & Well presented?

  Compliant

  Non-Compliant

  N/A

• Bottles clearly labelled with correct label?

  Compliant

  Non-Compliant

  N/A

• SDS for each chemical

  Compliant

  Non-Compliant

  N/A

• Evidence of colour coded cleaning system?

  Compliant

  Non-Compliant

  N/A

• Equipment clean, in good working order, bags emptied?

  Compliant

  Non-Compliant

  N/A

• Consumable Stock Level - Pass

  Yes

  Partial Completed

  No

  Service Not Due

  Not Applicable

• Any recommendations/changes/add on?

  Yes

  No

• We recently conducted an inspection of this site to assess cleaning and compliance standards against the specific site scope of works. Our inspection represents a comprehensive review of the standard of work at the premises which includes photo evidence, on site notes and immediate feedback to all team members.
  
  Please find below a summary of our inspection.

Inspection Outcomes and Future Expectations

• Overall Cleaning Quality Inspection Rating

  Select 5 Stars 4 Stars 3 Stars 2 Stars 1 Star Area Not Applicable

  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Star
  • Area Not Applicable

• Areas cleaned to a HIGH standard

• Summary of issues identified and instructions for rectification

• What is the plan to implement the improvements?

• Cleaner must rectify items identified by

  Select

• Evidence of rectification is required

  Yes

  No

• Name and signature of Inspector

  Sign

• Contact Mobile Number

• Contact Email