Service Quality Review Checklist

Information

Section 01 - Initial Checks

Section 01 – Infrastructure

1. Connections and terminations appear neat, meet TI standards
2. Cables and wiring (No untidy cables lying around, above ceiling plenum cables tied off and NOT resting on grid.)
3. Mounts are level and secure
4. Racks – cables are labeled properly and TI cable dressing standards are met.
5. Millwork/furniture pristine, looks like new.
6. Solder joints (check random connectors – joints should be shiny and the wire should be covered in solder)
7. Wall plates level & secure and blanks inserted in all openings.
8. Area is clean - manuals, boxes and trash removed, floor vacuumed.
9. Device (e.g., ceiling speakers) logos are aligned and flange covers hole.

1. Projectors and monitors are plumb and level (escutcheon ring used).
2. Projector image quality - no keystone correction applied,image square, focused and fills white area.
3. Monitor image quality – aspect ratio set correctly, no squashing.
4. Rear projection screen – no scratches, level, no hotspots, image symmetrical.
5. Motorized projection screen/s - no wrinkles, limit switches set correctly.
6. Pull down screen/s - installed per manufacturer instructions. Inspect carefully – safety issue!
7. Multiple displays – appear similar in terms of color balance, image shape and image origin.
8. Hum and noise – no hum bars or noise visible in image.
9. Long cable runs – color separation not evident, image appears sharp and bright.
10. Video sources – output resolution set to NATIVE resolution of display.
11. Video conference test call completed with no issues.

1. Speakers – every speaker works and coverage of the room is even with no dead spots.
2. Ceiling speaker volume is equal – no speaker is louder or softer than the others.
3. Playback sounds clean - no distortion, buzzes, hiss, rattles or hum.
4. Speech reinforcement – sounds natural and intelligible, no feedback at default levels.
5. Teleconferencing – audio is clean, no distortion or choppiness EITHER end. Privacy function mutes your mics.
6. Default level settings:<br>50% Playback/teleconference<br>90% Speech<br>Volume increments at 3dB
7. Amplifiers – gain structure set up properly – default volume level usable as-is.
8. Wireless microphones have been set to the correct channels and tested.
9. Every wireless microphone has a battery.
10. Feedback eliminators (if used) set up properly (max 5 bands used).
11. Playback volume does not affect microphones.

1. Functions
2. Sources
3. Lights (scenes are properly set and make logical sense).
4. Draperies/Blinds
5. Monitors/Projectors
6. Video/Data Switcher(s)
7. Source interfaces (transport controls).
8. Volume bar graph – is working properly, feedback exists, bar graph follows mute and mute functions.
9. Audio conferencing – intuitive, easy to initiate a call, number can be shown and edited prior to dialing
10. VTC – controls are intuitive, easy to dial a call, cameras can be moved, sources can be selected to send to far end.
11. System can start in audio call only without turning displays on.
12. Audio works when display device is turned off.
13. System shut down turns off displays, raises screens and shuts off audio.
14. Timer messages appear to be tied to response back from displays.

1. CD player
2. AM-FM tuner (default channels dialed in)
3. DVD/VCR combo (default channels dialed in)
4. DVD (output settings match display and audio system requirements)
5. DSS/satellite/CATV (output settings match display and audio system requirements)
6. Teleconferencing
7. Computer input(s)
8. Microphone(s)
9. VTC
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1. DVD/VCR Combo (default channels dialed in)
2. DVD (output settings match display and audio system requirements)
3. DSS/satellite/CATV (output settings match display and audio system <br>requirements)
4. Video teleconferencing
5. Computer input(s)
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