Service Standards Assesment

On approaching the store, was the A frame visible?

Was the POS in the A frame relevant to the time of day?

If outside seating at the store, was it clean and tidy?

Were all windows clean and mark free?

Was the store entrance clean and welcoming?

Was the floor in the store clean and tidy?

Were tables being cleared regularly?

Were team members washing their hands as they were working?

Were toilets clean, fully stocked and in good repair?

Did the back bar look organised and were the team cleaning as they were going?

Did team members look well presented and to uniform policy?

Were you acknowledged upon entering the store within 30 seconds?

When you entered the store, was there a team member behind the bar ready to serve?

Were you greeted in a friendly manner?

Did the team member smile when they acknowledged/greeted you?

Was there a que when you entered the store?

If there was a que, was the que being managed effectively?

Were all team members in store friendly and approachable?

Were team members knowledgeable about the menu on offer and seasonal drinks?

Did the team member engage in conversation with you?

Did the team member offer you the CR blend?

Did the team member suggest any other items for purchase?

Did the team member ask you about Costa Club Card?

If applicable, were both tills and both coffee machines in full operation for speed of service?

Were the displays in the store fully stocked and to the planogram of the store and time of day?

Did you notice any out of date products in any of the displays?

Were your food and drinks handed to you with a warm offer?