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SGE HOTELS FRONT QUALITY AUDIT
SGE HOTELS FRONT QUALITY AUDIT
Gill Singh

SGE HOTELS FRONT QUALITY AUDIT

HOTEL QUALITY AUDIT REPORT

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Free SGE HOTELS FRONT QUALITY AUDIT Checklist

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Information

  • REPORT NUMBER

  • HOTEL NAME

  • AUDIT DATE

  • Location

  • AUDITOR NAME

  • PERSONNEL PRESENT

ENTRANCE/RECEPTION

ENTRANCE

  • APPEARANCE

  • ENTRANCE FOYER CLEAN AND TIDY

  • LIGHTING ALL WORKING AND DUST FREE

  • ALL SGE HOTEL BROCHURES ON DISPLAY?

  • RECEPTION DESK CLUTTER FREE AND WELCOMING

  • FOYER FURNITURE CLEAN AND IN GOOD ORDER?

  • GUEST INFO CENTRE PRESENT?

  • FOYER AND RECEPTION INVITING AND SCENTED?

  • GENERAL MAINTENANCE OF RECEPTION AND FOYER

  • EXTRA COMMENTS

EXTERNAL

CAR PARK AND EXTERNAL GROUNDS

  • ENTRANCE CLEAR AND TIDY

  • SIGNAGE CLEAN AND PRESENTABLE

  • EXTERNAL LIGHTING ALL WORKING AND EFFECTIVE

  • CAR PARK CLEAR AND TIDY

  • GARDENS WELL KEPT

  • BUILDING EXTERIOR APPEARANCE

  • OUTDOOR FURNITURE IN GOOD ORDER

  • A BOARDS<br>

  • CAR PARK SURFACE CONDITION (1 being poor 10 being excellent)

  • EXTRA COMMENTS

PUBLIC AREAS

RESTAURANT

  • OVERALL IMPRESSION

  • TIDY/CLUTTER FREE

  • LIGHTING

  • WALLS

  • FLOORS

  • CEILING

  • WINDOWS

  • TABLES SET TO STANDARD

  • CUTLERY

  • CROCKERY<br>

  • MENU PRESENTATION

  • EXTRA COMMENTS

PUBLIC BAR

  • OVERALL IMPRESSION

  • TIDY/CLUTTER FREE

  • LIGHTING

  • BEHIND BAR

  • BAR FRONT AND BAR TOP<br>

  • FLOORS, WALLS AND CEILING

  • GLASSWARE CLEAN

  • FURNITURE

  • WEIGHTS AND MEASURE SIGNAGE

  • AGE ID SIGNAGE<br>

  • PREMISES LICENCE ON DISPLAY<br>

  • EXTRA COMMENTS

FURTHER PUBLIC AREAS

  • IS THERE ANOTHER RESTAURANT

  • RESTAURANT NAME

  • OVERALL IMPRESSION

  • TIDY/CLUTTER FREE

  • LIGHTING<br>

  • FLOORS, WALLS AND CEILING<br>

  • TABLES SET TO STANDARD

  • CUTLERY

  • CROCKERY

  • MENU PRESENTATION

  • EXTRA COMMENTS

  • IS THERE ANOTHER BAR

  • BAR NAME

  • OVERALL IMPRESSION

  • TIDY/CLUTTER FREE

  • LIGHTING

  • FLOORS, WALLS AND CEILING

  • BEHIND BAR

  • BAR FRONT AND BAR TOP

  • GLASSWARE CLEAN

  • FURNITURE

  • WEIGHTS AND MEASURE SIGNAGE

  • AGE ID SIGNAGE

  • PREMISES LICENCE ON DISPLAY

  • EXTRA COMMENTS

  • IS THERE A MEETING ROOM

  • MEETING ROOM NAME

  • OVERALL IMPRESSION

  • TIDY/CLUTTER FREE

  • LIGHTING

  • FLOORS, WALLS AND CEILING

  • BEHIND BAR

  • BAR FRONT AND BAR TOP

  • GLASSWARE CLEAN

  • FURNITURE

  • WEIGHTS AND MEASURE SIGNAGE

  • AGE ID SIGNAGE

  • PREMISES LICENCE ON DISPLAY

  • FUNCTION ROOMS STORES CLUTTER FREE?

  • EXTRA COMMENTS

PUBLIC TOILETS

  • DO TOILETS SMELL FRAGRANT

  • LIGHTING

  • WALLS, FLOORS, CEILING

  • CUBICLES CLEAN AND LOCKS WORK

  • TOILET PAPER PRESENT

  • SINKS CLEAN AND TIDY

  • HAND DRYERS WORKING ORDER

  • FIXED AUTO SOAP DISPENSERS WITH SOAP IN THEM

  • MIRRORS IN GOOD ORDER

  • LADIES AMENITIES AVAILABLE

  • EXTRA COMMENTS

  • STANDARD OF TOILETS

GUEST BEDROOMS

GUEST BEDROOM

  • BEDROOM 1

  • ROOM NUMBER

  • ROOM TYPE

  • PRESENTATION

  • WALLS/CEILING

  • LUGGAGE RACK

  • FIRE INSTRUCTIONS

  • MEDICAL INSTRUCTIONS

  • RADIO ALARM CLOCK

  • IRON / BROARD

  • DOOR LOCK

  • MESSAGE PEN AND PAD

  • MIRROR

  • TV AND REMOTE (MUST HAVE FREEVIEW)

  • WASTE BASKET

  • HAIR DRYER

  • LIGHTING

  • HEATING LEVEL

  • DND NOTICE

  • GUEST DIRECTORY / INFO

  • BED PRESENTATION

  • BED LINEN

  • CURTAINS AND BLACK OUT

  • DAY CURTAINS OR BLINDS

  • WINDOWS

  • DRAWS AND CASE GOODS

  • CARPET AND EDGES

  • DUST

  • UNDER AND BEHIND BED

  • BEDROOM FURNITURE

  • BEHIND FURNITURE

BEVERAGE TRAY

  • PRESENTATION

  • KETTLE

WARDROBE

  • DUST FREE

  • HANGERS (8)

  • SPARE PILLOWS (WRAPPED)

  • LAUNDRY BAG

GUEST EN SUITE

  • TOWELS

  • TOWEL RAIL

  • LIGHTING

  • GUEST SUPPLIES

  • TUMBLERS

  • VENT FAN

  • TISSUES

  • TOILET PAPER/SPARE

  • RUBBER MAT

  • LOCK

  • COAT HOOK

  • PLUGS/CHAIN

  • FLOOR

  • WALLS/TILES

  • GROUT

  • BATH/WHB

  • SEALANT

  • TAPS

  • WC IN AND OUT

  • WC SEAT CLEAN/SECURE/BUMPERS

  • WASTE BASKET

  • BEDROOM 2

  • ROOM NUMBER

  • ROOM TYPE

  • PRESENTATION

  • WALLS/CEILING

  • LUGGAGE RACK

  • FIRE INSTRUCTIONS

  • MEDICAL INSTRUCTIONS

  • RADIO ALARM CLOCK

  • IRON / BROARD

  • DOOR LOCK

  • MESSAGE PEN AND PAD

  • MIRROR

  • TV AND REMOTE (MUST HAVE FREEVIEW)

  • WASTE BASKET

  • HAIR DRYER

  • LIGHTING

  • HEATING LEVEL

  • DND NOTICE

  • GUEST DIRECTORY / INFO

  • BED PRESENTATION

  • BED LINEN

  • CURTAINS AND BLACK OUT

  • DAY CURTAINS OR BLINDS

  • WINDOWS

  • DRAWS AND CASE GOODS

  • CARPET AND EDGES

  • DUST

  • UNDER AND BEHIND BED

  • BEDROOM FURNITURE

  • BEHIND FURNITURE

BEVERAGE TRAY

  • PRESENTATION

  • KETTLE

  • KETTLE

WARDROBE

  • DUST FREE

  • HANGERS (8)

  • SPARE PILLOWS (WRAPPED)

  • LAUNDRY BAG

GUEST EN SUITE

  • TOWELS

  • TOWEL RAIL

  • LIGHTING

  • GUEST SUPPLIES

  • TUMBLERS

  • VENT FAN

  • TISSUES

  • TOILET PAPER/SPARE

  • RUBBER MAT

  • LOCK

  • COAT HOOK

  • PLUGS/CHAIN

  • FLOOR

  • WALLS/TILES

  • GROUT

  • BATH/WHB

  • SEALANT

  • TAPS

  • WC IN AND OUT

  • WC SEAT CLEAN/SECURE/BUMPERS

  • WASTE BASKET

  • BEDROOM 3

  • ROOM NUMBER

  • ROOM TYPE

  • PRESENTATION

  • WALLS/CEILING

  • LUGGAGE RACK

  • FIRE INSTRUCTIONS

  • MEDICAL INSTRUCTIONS

  • RADIO ALARM CLOCK

  • IRON / BROARD

  • DOOR LOCK

  • MESSAGE PEN AND PAD

  • MIRROR

  • TV AND REMOTE (MUST HAVE FREEVIEW)

  • WASTE BASKET

  • HAIR DRYER

  • LIGHTING

  • HEATING LEVEL

  • DND NOTICE

  • GUEST DIRECTORY / INFO

  • BED PRESENTATION

  • BED LINEN

  • CURTAINS AND BLACK OUT

  • DAY CURTAINS OR BLINDS

  • WINDOWS

  • DRAWS AND CASE GOODS

  • CARPET AND EDGES

  • DUST

  • UNDER AND BEHIND BED

  • BEDROOM FURNITURE

  • BEHIND FURNITURE

BEVERAGE TRAY

  • PRESENTATION

  • KETTLE

  • KETTLE

WARDROBE

  • DUST FREE

  • HANGERS (8)

  • SPARE PILLOWS (WRAPPED)

  • LAUNDRY BAG

GUEST EN SUITE

  • TOWELS

  • TOWEL RAIL

  • LIGHTING

  • GUEST SUPPLIES

  • TUMBLERS

  • VENT FAN

  • TISSUES

  • TOILET PAPER/SPARE

  • RUBBER MAT

  • LOCK

  • COAT HOOK

  • PLUGS/CHAIN

  • FLOOR

  • WALLS/TILES

  • GROUT

  • BATH/WHB

  • SEALANT

  • TAPS

  • WC IN AND OUT

  • WC SEAT CLEAN/SECURE/BUMPERS

  • WASTE BASKET

  • BEDROOM 4

  • ROOM NUMBER

  • ROOM TYPE

  • PRESENTATION

  • WALLS/CEILING

  • LUGGAGE RACK

  • FIRE INSTRUCTIONS

  • MEDICAL INSTRUCTIONS

  • RADIO ALARM CLOCK

  • IRON / BROARD

  • DOOR LOCK

  • MESSAGE PEN AND PAD

  • MIRROR

  • TV AND REMOTE (MUST HAVE FREEVIEW)

  • WASTE BASKET

  • HAIR DRYER

  • LIGHTING

  • HEATING LEVEL

  • DND NOTICE

  • GUEST DIRECTORY / INFO

  • BED PRESENTATION

  • BED LINEN

  • CURTAINS AND BLACK OUT

  • DAY CURTAINS OR BLINDS

  • WINDOWS

  • DRAWS AND CASE GOODS

  • CARPET AND EDGES

  • DUST

  • UNDER AND BEHIND BED

  • BEDROOM FURNITURE

  • BEHIND FURNITURE

BEVERAGE TRAY

  • PRESENTATION

  • KETTLE

  • KETTLE

WARDROBE

  • DUST FREE

  • HANGERS (8)

  • SPARE PILLOWS (WRAPPED)

  • LAUNDRY BAG

GUEST EN SUITE

  • TOWELS

  • TOWEL RAIL

  • LIGHTING

  • GUEST SUPPLIES

  • TUMBLERS

  • VENT FAN

  • TISSUES

  • TOILET PAPER/SPARE

  • RUBBER MAT

  • LOCK

  • COAT HOOK

  • PLUGS/CHAIN

  • FLOOR

  • WALLS/TILES

  • GROUT

  • BATH/WHB

  • SEALANT

  • TAPS

  • WC IN AND OUT

  • WC SEAT CLEAN/SECURE/BUMPERS

  • WASTE BASKET

  • BEDROOM 5

  • ROOM NUMBER

  • ROOM TYPE

  • PRESENTATION

  • WALLS/CEILING

  • LUGGAGE RACK

  • FIRE INSTRUCTIONS

  • MEDICAL INSTRUCTIONS

  • RADIO ALARM CLOCK

  • IRON / BROARD

  • DOOR LOCK

  • MESSAGE PEN AND PAD

  • MIRROR

  • TV AND REMOTE (MUST HAVE FREEVIEW)

  • WASTE BASKET

  • HAIR DRYER

  • LIGHTING

  • HEATING LEVEL

  • DND NOTICE

  • GUEST DIRECTORY / INFO

  • BED PRESENTATION

  • BED LINEN

  • CURTAINS AND BLACK OUT

  • DAY CURTAINS OR BLINDS

  • WINDOWS

  • DRAWS AND CASE GOODS

  • CARPET AND EDGES

  • DUST

  • UNDER AND BEHIND BED

  • BEDROOM FURNITURE

  • BEHIND FURNITURE

BEVERAGE TRAY

  • PRESENTATION

  • KETTLE

  • KETTLE

WARDROBE

  • DUST FREE

  • HANGERS (8)

  • SPARE PILLOWS (WRAPPED)

  • LAUNDRY BAG

GUEST EN SUITE

  • TOWELS

  • TOWEL RAIL

  • LIGHTING

  • GUEST SUPPLIES

  • TUMBLERS

  • VENT FAN

  • TISSUES

  • TOILET PAPER/SPARE

  • RUBBER MAT

  • LOCK

  • COAT HOOK

  • PLUGS/CHAIN

  • FLOOR

  • WALLS/TILES

  • GROUT

  • BATH/WHB

  • SEALANT

  • TAPS

  • WC IN AND OUT

  • WC SEAT CLEAN/SECURE/BUMPERS

  • WASTE BASKET

  • EXTRA COMMENTS

CERTIFICATIONS

STATUTORY CERTIFICATES

  • ELECTRICAL CERT (MUST BE NIC OR SELECT APPROVED)

  • DATE DUE

  • PAT TEST

  • DATE DUE

  • OIL/GAS BOILER CERT

  • DATE DUE

  • LPG GAS BOTTLE CER

  • DATE DUE

  • GAS APPLIANCE CER (KITCHEN)

  • DATE DUE

  • ELECTRIC FRYER CERT

  • DATE DUE

  • EMERGENCY LIGHTING CERT

  • DATE DUE

  • FIRE ALARM MAINTENANCE CERT

  • DATE DUE

  • FIRE EXTINGUSHERS CERT

  • DATE DUE

  • DUCT CLEANING CERT

  • DATE DUE

  • PEST CONTROL CERT

  • ROOF MAINTENANCE CERT

  • DATE DUE

  • PAPERWORK PRESENTATION AND ACCESS

  • EXTRA COMMENTS

STAFF

STAFF PERFORMANCE

FRONT DESK

  • WELCOMING/GUEST ACKNOWLEDGED

  • NAME BADGE

  • UNIFORMS

  • TEST CALL RESULTS

  • STANDING GUEST EYE LEVEL

  • OVERALL IMPRESSION

  • EXTRA COMMENTS

BAR AND WAITING

  • EXTRA COMMENTS

  • UNIFORMS

  • WELCOMING/GUEST ACKNOWLEDGED

  • NAME BADGE

  • UNIFORMS

  • OVERALL IMPRESSION

  • EXTRA COMMENTS

HOUSEKEEPING

  • WELCOMING/GUEST ACKNOWLEDGED

  • NAME BADGE

  • UNIFORMS

  • SERVICE LEVELS

  • OVERALL IMPRESSION

  • EXTRA COMMENTS

KITCHEN STAFF

  • UNIFORMS

  • SERVICE LEVELS

  • OVERALL IMPRESSION

  • EXTRA COMMENTS

OTHER STAFF

  • WELCOMING/GUEST ACKNOWLEDGED

  • NAME BADGE

  • UNIFORMS

  • SERVICE LEVELS

  • OVERALL IMPRESSION

  • EXTRA COMMENTS

BACK OFFICE ADMIN

BACK OFFICE ADMIN

  • ASSOCIATE REPORT

  • O OF O / UNAVAILABLE ROOMS

  • MAINTENANCE REPORTS

  • END OF DAY RECORDS

  • POS BILL, CHECK FB CONTROL

  • COMP DRINK/FOOD RECORDS

  • ROOM CHARGE RECORDS

  • GUEST FOLIOS/LEDGER

  • CITY LEDGER

  • EXTRA COMMENTS

STATUTORY RECORDS

  • FIRE RISK ASSESMENT

  • FIRE ALARM TEST

  • FIRE EVACUATION

  • FIRE EXTINGUSHERS DATES

  • HEALTH AND SAFETY POLICY

  • CONTROL OF CONTRACTORS

  • LICENSING OPERATING PLANS

  • ACCIDENT BOOK

  • FIRST AID BOX

  • EYE BATH

  • BURNS AID BOX

QUALIFIED PERSONNEL

  • PREMISES MANAGER WITH PL

  • FOOD HYGIENE CERTS (AT LEAST THREE)

  • FIRST AIDER ON SITE

  • EXTRA COMMENTS

CONCLUSION

REPORT CONCLUSION

  • AUDITOR IMPROVEMENT NOTES FOR NEXT AUDIT

  • NEXT AUDIT DUE DATE (SUBJECT TO CHANGE)

  • HOTEL MANAGER COMMENTS

  • HOTEL MANAGER ACTION PLAN DUE DATE

  • AUDITOR SIGNATURE

  • HOTEL MANAGER SIGNATURE

SGE HOTELS FRONT QUALITY AUDIT
Gill Singh

SGE HOTELS FRONT QUALITY AUDIT

HOTEL QUALITY AUDIT REPORT

Use this Template
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