Home
Food & Hospitality
SGE HOTELS FRONT QUALITY AUDIT
SGE HOTELS FRONT QUALITY AUDIT
Gill Singh

SGE HOTELS FRONT QUALITY AUDIT

HOTEL QUALITY AUDIT REPORT

Use this Template
Print as PDF
graphic of a hand making an okay sign ×

Free SGE HOTELS FRONT QUALITY AUDIT Checklist

Use this Template

Information

  • REPORT NUMBER

  • HOTEL NAME

  • AUDIT DATE

  • Location

  • AUDITOR NAME

  • PERSONNEL PRESENT

ENTRANCE/RECEPTION

ENTRANCE

  • APPEARANCE

  • ENTRANCE FOYER CLEAN AND TIDY

  • LIGHTING ALL WORKING AND DUST FREE

  • ALL SGE HOTEL BROCHURES ON DISPLAY?

  • RECEPTION DESK CLUTTER FREE AND WELCOMING

  • FOYER FURNITURE CLEAN AND IN GOOD ORDER?

  • GUEST INFO CENTRE PRESENT?

  • FOYER AND RECEPTION INVITING AND SCENTED?

  • GENERAL MAINTENANCE OF RECEPTION AND FOYER

  • EXTRA COMMENTS

EXTERNAL

CAR PARK AND EXTERNAL GROUNDS

  • ENTRANCE CLEAR AND TIDY

  • SIGNAGE CLEAN AND PRESENTABLE

  • EXTERNAL LIGHTING ALL WORKING AND EFFECTIVE

  • CAR PARK CLEAR AND TIDY

  • GARDENS WELL KEPT

  • BUILDING EXTERIOR APPEARANCE

  • OUTDOOR FURNITURE IN GOOD ORDER

  • A BOARDS<br>

  • CAR PARK SURFACE CONDITION (1 being poor 10 being excellent)

  • EXTRA COMMENTS

PUBLIC AREAS

RESTAURANT

  • OVERALL IMPRESSION

  • TIDY/CLUTTER FREE

  • LIGHTING

  • WALLS

  • FLOORS

  • CEILING

  • WINDOWS

  • TABLES SET TO STANDARD

  • CUTLERY

  • CROCKERY<br>

  • MENU PRESENTATION

  • EXTRA COMMENTS

PUBLIC BAR

  • OVERALL IMPRESSION

  • TIDY/CLUTTER FREE

  • LIGHTING

  • BEHIND BAR

  • BAR FRONT AND BAR TOP<br>

  • FLOORS, WALLS AND CEILING

  • GLASSWARE CLEAN

  • FURNITURE

  • WEIGHTS AND MEASURE SIGNAGE

  • AGE ID SIGNAGE<br>

  • PREMISES LICENCE ON DISPLAY<br>

  • EXTRA COMMENTS

FURTHER PUBLIC AREAS

  • IS THERE ANOTHER RESTAURANT

  • RESTAURANT NAME

  • OVERALL IMPRESSION

  • TIDY/CLUTTER FREE

  • LIGHTING<br>

  • FLOORS, WALLS AND CEILING<br>

  • TABLES SET TO STANDARD

  • CUTLERY

  • CROCKERY

  • MENU PRESENTATION

  • EXTRA COMMENTS

  • IS THERE ANOTHER BAR

  • BAR NAME

  • OVERALL IMPRESSION

  • TIDY/CLUTTER FREE

  • LIGHTING

  • FLOORS, WALLS AND CEILING

  • BEHIND BAR

  • BAR FRONT AND BAR TOP

  • GLASSWARE CLEAN

  • FURNITURE

  • WEIGHTS AND MEASURE SIGNAGE

  • AGE ID SIGNAGE

  • PREMISES LICENCE ON DISPLAY

  • EXTRA COMMENTS

  • IS THERE A MEETING ROOM

  • MEETING ROOM NAME

  • OVERALL IMPRESSION

  • TIDY/CLUTTER FREE

  • LIGHTING

  • FLOORS, WALLS AND CEILING

  • BEHIND BAR

  • BAR FRONT AND BAR TOP

  • GLASSWARE CLEAN

  • FURNITURE

  • WEIGHTS AND MEASURE SIGNAGE

  • AGE ID SIGNAGE

  • PREMISES LICENCE ON DISPLAY

  • FUNCTION ROOMS STORES CLUTTER FREE?

  • EXTRA COMMENTS

PUBLIC TOILETS

  • DO TOILETS SMELL FRAGRANT

  • LIGHTING

  • WALLS, FLOORS, CEILING

  • CUBICLES CLEAN AND LOCKS WORK

  • TOILET PAPER PRESENT

  • SINKS CLEAN AND TIDY

  • HAND DRYERS WORKING ORDER

  • FIXED AUTO SOAP DISPENSERS WITH SOAP IN THEM

  • MIRRORS IN GOOD ORDER

  • LADIES AMENITIES AVAILABLE

  • EXTRA COMMENTS

  • STANDARD OF TOILETS

GUEST BEDROOMS

GUEST BEDROOM

  • BEDROOM 1

  • ROOM NUMBER

  • ROOM TYPE

  • PRESENTATION

  • WALLS/CEILING

  • LUGGAGE RACK

  • FIRE INSTRUCTIONS

  • MEDICAL INSTRUCTIONS

  • RADIO ALARM CLOCK

  • IRON / BROARD

  • DOOR LOCK

  • MESSAGE PEN AND PAD

  • MIRROR

  • TV AND REMOTE (MUST HAVE FREEVIEW)

  • WASTE BASKET

  • HAIR DRYER

  • LIGHTING

  • HEATING LEVEL

  • DND NOTICE

  • GUEST DIRECTORY / INFO

  • BED PRESENTATION

  • BED LINEN

  • CURTAINS AND BLACK OUT

  • DAY CURTAINS OR BLINDS

  • WINDOWS

  • DRAWS AND CASE GOODS

  • CARPET AND EDGES

  • DUST

  • UNDER AND BEHIND BED

  • BEDROOM FURNITURE

  • BEHIND FURNITURE

BEVERAGE TRAY

  • PRESENTATION

  • KETTLE

WARDROBE

  • DUST FREE

  • HANGERS (8)

  • SPARE PILLOWS (WRAPPED)

  • LAUNDRY BAG

GUEST EN SUITE

  • TOWELS

  • TOWEL RAIL

  • LIGHTING

  • GUEST SUPPLIES

  • TUMBLERS

  • VENT FAN

  • TISSUES

  • TOILET PAPER/SPARE

  • RUBBER MAT

  • LOCK

  • COAT HOOK

  • PLUGS/CHAIN

  • FLOOR

  • WALLS/TILES

  • GROUT

  • BATH/WHB

  • SEALANT

  • TAPS

  • WC IN AND OUT

  • WC SEAT CLEAN/SECURE/BUMPERS

  • WASTE BASKET

  • BEDROOM 2

  • ROOM NUMBER

  • ROOM TYPE

  • PRESENTATION

  • WALLS/CEILING

  • LUGGAGE RACK

  • FIRE INSTRUCTIONS

  • MEDICAL INSTRUCTIONS

  • RADIO ALARM CLOCK

  • IRON / BROARD

  • DOOR LOCK

  • MESSAGE PEN AND PAD

  • MIRROR

  • TV AND REMOTE (MUST HAVE FREEVIEW)

  • WASTE BASKET

  • HAIR DRYER

  • LIGHTING

  • HEATING LEVEL

  • DND NOTICE

  • GUEST DIRECTORY / INFO

  • BED PRESENTATION

  • BED LINEN

  • CURTAINS AND BLACK OUT

  • DAY CURTAINS OR BLINDS

  • WINDOWS

  • DRAWS AND CASE GOODS

  • CARPET AND EDGES

  • DUST

  • UNDER AND BEHIND BED

  • BEDROOM FURNITURE

  • BEHIND FURNITURE

BEVERAGE TRAY

  • PRESENTATION

  • KETTLE

  • KETTLE

WARDROBE

  • DUST FREE

  • HANGERS (8)

  • SPARE PILLOWS (WRAPPED)

  • LAUNDRY BAG

GUEST EN SUITE

  • TOWELS

  • TOWEL RAIL

  • LIGHTING

  • GUEST SUPPLIES

  • TUMBLERS

  • VENT FAN

  • TISSUES

  • TOILET PAPER/SPARE

  • RUBBER MAT

  • LOCK

  • COAT HOOK

  • PLUGS/CHAIN

  • FLOOR

  • WALLS/TILES

  • GROUT

  • BATH/WHB

  • SEALANT

  • TAPS

  • WC IN AND OUT

  • WC SEAT CLEAN/SECURE/BUMPERS

  • WASTE BASKET

  • BEDROOM 3

  • ROOM NUMBER

  • ROOM TYPE

  • PRESENTATION

  • WALLS/CEILING

  • LUGGAGE RACK

  • FIRE INSTRUCTIONS

  • MEDICAL INSTRUCTIONS

  • RADIO ALARM CLOCK

  • IRON / BROARD

  • DOOR LOCK

  • MESSAGE PEN AND PAD

  • MIRROR

  • TV AND REMOTE (MUST HAVE FREEVIEW)

  • WASTE BASKET

  • HAIR DRYER

  • LIGHTING

  • HEATING LEVEL

  • DND NOTICE

  • GUEST DIRECTORY / INFO

  • BED PRESENTATION

  • BED LINEN

  • CURTAINS AND BLACK OUT

  • DAY CURTAINS OR BLINDS

  • WINDOWS

  • DRAWS AND CASE GOODS

  • CARPET AND EDGES

  • DUST

  • UNDER AND BEHIND BED

  • BEDROOM FURNITURE

  • BEHIND FURNITURE

BEVERAGE TRAY

  • PRESENTATION

  • KETTLE

  • KETTLE

WARDROBE

  • DUST FREE

  • HANGERS (8)

  • SPARE PILLOWS (WRAPPED)

  • LAUNDRY BAG

GUEST EN SUITE

  • TOWELS

  • TOWEL RAIL

  • LIGHTING

  • GUEST SUPPLIES

  • TUMBLERS

  • VENT FAN

  • TISSUES

  • TOILET PAPER/SPARE

  • RUBBER MAT

  • LOCK

  • COAT HOOK

  • PLUGS/CHAIN

  • FLOOR

  • WALLS/TILES

  • GROUT

  • BATH/WHB

  • SEALANT

  • TAPS

  • WC IN AND OUT

  • WC SEAT CLEAN/SECURE/BUMPERS

  • WASTE BASKET

  • BEDROOM 4

  • ROOM NUMBER

  • ROOM TYPE

  • PRESENTATION

  • WALLS/CEILING

  • LUGGAGE RACK

  • FIRE INSTRUCTIONS

  • MEDICAL INSTRUCTIONS

  • RADIO ALARM CLOCK

  • IRON / BROARD

  • DOOR LOCK

  • MESSAGE PEN AND PAD

  • MIRROR

  • TV AND REMOTE (MUST HAVE FREEVIEW)

  • WASTE BASKET

  • HAIR DRYER

  • LIGHTING

  • HEATING LEVEL

  • DND NOTICE

  • GUEST DIRECTORY / INFO

  • BED PRESENTATION

  • BED LINEN

  • CURTAINS AND BLACK OUT

  • DAY CURTAINS OR BLINDS

  • WINDOWS

  • DRAWS AND CASE GOODS

  • CARPET AND EDGES

  • DUST

  • UNDER AND BEHIND BED

  • BEDROOM FURNITURE

  • BEHIND FURNITURE

BEVERAGE TRAY

  • PRESENTATION

  • KETTLE

  • KETTLE

WARDROBE

  • DUST FREE

  • HANGERS (8)

  • SPARE PILLOWS (WRAPPED)

  • LAUNDRY BAG

GUEST EN SUITE

  • TOWELS

  • TOWEL RAIL

  • LIGHTING

  • GUEST SUPPLIES

  • TUMBLERS

  • VENT FAN

  • TISSUES

  • TOILET PAPER/SPARE

  • RUBBER MAT

  • LOCK

  • COAT HOOK

  • PLUGS/CHAIN

  • FLOOR

  • WALLS/TILES

  • GROUT

  • BATH/WHB

  • SEALANT

  • TAPS

  • WC IN AND OUT

  • WC SEAT CLEAN/SECURE/BUMPERS

  • WASTE BASKET

  • BEDROOM 5

  • ROOM NUMBER

  • ROOM TYPE

  • PRESENTATION

  • WALLS/CEILING

  • LUGGAGE RACK

  • FIRE INSTRUCTIONS

  • MEDICAL INSTRUCTIONS

  • RADIO ALARM CLOCK

  • IRON / BROARD

  • DOOR LOCK

  • MESSAGE PEN AND PAD

  • MIRROR

  • TV AND REMOTE (MUST HAVE FREEVIEW)

  • WASTE BASKET

  • HAIR DRYER

  • LIGHTING

  • HEATING LEVEL

  • DND NOTICE

  • GUEST DIRECTORY / INFO

  • BED PRESENTATION

  • BED LINEN

  • CURTAINS AND BLACK OUT

  • DAY CURTAINS OR BLINDS

  • WINDOWS

  • DRAWS AND CASE GOODS

  • CARPET AND EDGES

  • DUST

  • UNDER AND BEHIND BED

  • BEDROOM FURNITURE

  • BEHIND FURNITURE

BEVERAGE TRAY

  • PRESENTATION

  • KETTLE

  • KETTLE

WARDROBE

  • DUST FREE

  • HANGERS (8)

  • SPARE PILLOWS (WRAPPED)

  • LAUNDRY BAG

GUEST EN SUITE

  • TOWELS

  • TOWEL RAIL

  • LIGHTING

  • GUEST SUPPLIES

  • TUMBLERS

  • VENT FAN

  • TISSUES

  • TOILET PAPER/SPARE

  • RUBBER MAT

  • LOCK

  • COAT HOOK

  • PLUGS/CHAIN

  • FLOOR

  • WALLS/TILES

  • GROUT

  • BATH/WHB

  • SEALANT

  • TAPS

  • WC IN AND OUT

  • WC SEAT CLEAN/SECURE/BUMPERS

  • WASTE BASKET

  • EXTRA COMMENTS

CERTIFICATIONS

STATUTORY CERTIFICATES

  • ELECTRICAL CERT (MUST BE NIC OR SELECT APPROVED)

  • DATE DUE

  • PAT TEST

  • DATE DUE

  • OIL/GAS BOILER CERT

  • DATE DUE

  • LPG GAS BOTTLE CER

  • DATE DUE

  • GAS APPLIANCE CER (KITCHEN)

  • DATE DUE

  • ELECTRIC FRYER CERT

  • DATE DUE

  • EMERGENCY LIGHTING CERT

  • DATE DUE

  • FIRE ALARM MAINTENANCE CERT

  • DATE DUE

  • FIRE EXTINGUSHERS CERT

  • DATE DUE

  • DUCT CLEANING CERT

  • DATE DUE

  • PEST CONTROL CERT

  • ROOF MAINTENANCE CERT

  • DATE DUE

  • PAPERWORK PRESENTATION AND ACCESS

  • EXTRA COMMENTS

STAFF

STAFF PERFORMANCE

FRONT DESK

  • WELCOMING/GUEST ACKNOWLEDGED

  • NAME BADGE

  • UNIFORMS

  • TEST CALL RESULTS

  • STANDING GUEST EYE LEVEL

  • OVERALL IMPRESSION

  • EXTRA COMMENTS

BAR AND WAITING

  • EXTRA COMMENTS

  • UNIFORMS

  • WELCOMING/GUEST ACKNOWLEDGED

  • NAME BADGE

  • UNIFORMS

  • OVERALL IMPRESSION

  • EXTRA COMMENTS

HOUSEKEEPING

  • WELCOMING/GUEST ACKNOWLEDGED

  • NAME BADGE

  • UNIFORMS

  • SERVICE LEVELS

  • OVERALL IMPRESSION

  • EXTRA COMMENTS

KITCHEN STAFF

  • UNIFORMS

  • SERVICE LEVELS

  • OVERALL IMPRESSION

  • EXTRA COMMENTS

OTHER STAFF

  • WELCOMING/GUEST ACKNOWLEDGED

  • NAME BADGE

  • UNIFORMS

  • SERVICE LEVELS

  • OVERALL IMPRESSION

  • EXTRA COMMENTS

BACK OFFICE ADMIN

BACK OFFICE ADMIN

  • ASSOCIATE REPORT

  • O OF O / UNAVAILABLE ROOMS

  • MAINTENANCE REPORTS

  • END OF DAY RECORDS

  • POS BILL, CHECK FB CONTROL

  • COMP DRINK/FOOD RECORDS

  • ROOM CHARGE RECORDS

  • GUEST FOLIOS/LEDGER

  • CITY LEDGER

  • EXTRA COMMENTS

STATUTORY RECORDS

  • FIRE RISK ASSESMENT

  • FIRE ALARM TEST

  • FIRE EVACUATION

  • FIRE EXTINGUSHERS DATES

  • HEALTH AND SAFETY POLICY

  • CONTROL OF CONTRACTORS

  • LICENSING OPERATING PLANS

  • ACCIDENT BOOK

  • FIRST AID BOX

  • EYE BATH

  • BURNS AID BOX

QUALIFIED PERSONNEL

  • PREMISES MANAGER WITH PL

  • FOOD HYGIENE CERTS (AT LEAST THREE)

  • FIRST AIDER ON SITE

  • EXTRA COMMENTS

CONCLUSION

REPORT CONCLUSION

  • AUDITOR IMPROVEMENT NOTES FOR NEXT AUDIT

  • NEXT AUDIT DUE DATE (SUBJECT TO CHANGE)

  • HOTEL MANAGER COMMENTS

  • HOTEL MANAGER ACTION PLAN DUE DATE

  • AUDITOR SIGNATURE

  • HOTEL MANAGER SIGNATURE

SGE HOTELS FRONT QUALITY AUDIT
Gill Singh

SGE HOTELS FRONT QUALITY AUDIT

HOTEL QUALITY AUDIT REPORT

Use this Template
The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.

Related checklists

SGE HOTELS GROUP
Gill Singh
SGE HOTELS GROUP
122 Downloads
SGE HOTELS KITCHEN QUALITY REPORT
Gill Singh
SGE HOTELS KITCHEN QUALITY REPORT
74 Downloads
SGE Room Inspection
Gill Singh
SGE Room Inspection
54 Downloads
Unico Employee Health Questionnaire
Gill Singh
Unico Employee Health Questionnaire
31 Downloads
Unico Employee Induction
Gill Singh
Unico Employee Induction
26 Downloads
SGE Employee Induction
Gill Singh
SGE Employee Induction
17 Downloads
SGE Risk Assessment Form
Gill Singh
SGE Risk Assessment Form
15 Downloads
back arrow for carousel
back arrow for carousel
iAuditor Logo Icon ©SafetyCulture 2022