Title Page

  • Site conducted

  • Staff's Name

  • Shop

  • Checked by

  • Conducted on


  • Fully uniform with good condition

  • Hair style, accessories, shoes and pants are in accordance with company requirements

  • Nails are not long, clean and nail polish color are follows by company rules

  • No unpleasant smell

Service Mind

  • Echo: Always echo everytimes when customer enter to shops or every suitable time

  • 1st approach within 10 seconds

  • 2nd approach within 2 minutes

  • Staff can recommend frame that suitable from customer expectation ex. functional/ salesable or frame recomendation.

  • Recommend all promotions

  • Staff holding black tray or cloth while serving customer

Manner, Behavior and Posture

  • Staff manner: Have service mind, willing to help or give any advice to customer

  • Staff can represent pleasant environment in shop (Keep smiling, always move around)

  • Staff always find something to do (arranging display, tidy glasses and cleaning shelfs.

  • Good posture toward customer (Hand gesture, standing posture, smiley face and eye contact)

  • Staff has good voice tone and good communication skills when talking to customer

Summary Details

  • Good points

  • Weak points

  • Trainer

  • Staff

  • Shop Manager

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.