Title Page
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Site conducted
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Staff's Name
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Shop
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Checked by
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Conducted on
Appearance
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Fully uniform with good condition
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Hair style, accessories, shoes and pants are in accordance with company requirements
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Nails are not long, clean and nail polish color are follows by company rules
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No unpleasant smell
Service Mind
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Echo: Always echo everytimes when customer enter to shops or every suitable time
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1st approach within 10 seconds
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2nd approach within 2 minutes
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Staff can recommend frame that suitable from customer expectation ex. functional/ salesable or frame recomendation.
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Recommend all promotions
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Staff holding black tray or cloth while serving customer
Manner, Behavior and Posture
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Staff manner: Have service mind, willing to help or give any advice to customer
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Staff can represent pleasant environment in shop (Keep smiling, always move around)
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Staff always find something to do (arranging display, tidy glasses and cleaning shelfs.
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Good posture toward customer (Hand gesture, standing posture, smiley face and eye contact)
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Staff has good voice tone and good communication skills when talking to customer
Summary Details
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Good points
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Weak points
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Trainer
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Staff
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Shop Manager
