Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
Invoice Audit
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Valid email address and customer information present?
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Credit Card amount matches the receipt?
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Non Oil Change Transactions look correct?
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Is the "Service's Performed" section filled out correctly including PSI?
Camera Audit
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Pulled invoices match the camera footage?
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Pulled invoices match the commission sales sheet?
Brand and Facility Standards
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Air filter inventory is in order and easily accessible?
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Are the pits fully stocked and organized?
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Is the fridge stocked with cold waters?
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All non Take 5 Inventory is off the floor and put away
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All inventory is out of boxes and stored properly
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Landscaping looks healthy
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Parking lot looks clean and is free of debris or trash.
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Building signage and banners look good.
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Dumpster enclosure is closed and tidy.
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Are all bays clear of inventory and ready to roll cars?
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Are the tool boxes clean and well organized?
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Shop, bathroom, office, mechanical room, and upstairs are all clean and organized.
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Employees are in uniform, shirts tucked in, belts and hats are acceptable.
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Reader board (if applicable) has a current message
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Are all bay doors open?
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Windshield buckets are full of soap and water.
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Both tool boxes have all of the necessary tools?
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Are the cash deposits up to date?
Systems Check
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Compressor, Pit Drains, and A/C are all working properly?
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All shop equipment, including evacuation and coolant machines are working properly?
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Phones working?
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All printers, sticker printers, credit card machines, and computers are working?
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Does the driveway bell work?
Inventory Check
Parts Spot Check
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Air filter count is within 3 of the on hand count
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Wiper blade count is within 3 of the on hand count
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Cabin filter count is within 3 of the on hand count
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Oil filter count is within 3 of the on hand count
Lubricants Spot Check
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Bottled Oil is within 4 quarts of the on hand count
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Bulk Oil is within 4 quarts of the on hand count
Service/Job Performance Audit
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Was there a morning meeting conducted to discuss the daily objectives?
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Was the smile and water called out and performed in a timely fashion?
Callout/Procedure Check
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Pit crew challenge passed
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Hood crew challenge passed
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Service crew challenge passed
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Safety crew challenge passed
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Are the correct callouts being performed?
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Managers are performing the correct MOD roles and not working on cars.
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Big 5 was pitched on a top off or other non oil change transaction including running hood.
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Service writers are performing to Z Corp service writer crew challenge standards (if applicable)?
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Windshield was cleaned.
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Was there a grey shirt performed?
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Was the invoice reviewed with the customer?
Staff Evaluation
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Is the current schedule posted in the office?
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Are all current employees in Rally Point?
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Are all previous employees removed from Rally Point?
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Do we need to hire more people?
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Do we like who we have working at this location?