1- Were you able to enter and/or exit the forecourt without any temporary obstructions impeding your way?
2- Is the forecourt appropriately lit for the time of the day and the current weather conditions?
3- Were you easily able to locate a pump for your chosen fuel?
4- Did you manage to keep your hands and shoes clean after fuelling and visiting the shop (if available)?
5- Were you able to pay with any of the communicated payment options?
6- Based on your overall impression, was the convenience store (included alliance shops) well presented?
7- Were Shell branded lubricants available for purchase?
8- Did the Service Champions you interacted wear Shell approved uniforms?
9- Did the Service Champions you interacted with offer a greeting and say thank you/ say goodbye?
10- Was the restroom you used reasonably clean and well lit; fully stocked and operational with no unpleasant odours?
11- Were the air and water machines available on site, clean and operational? Were the instructions for use clearly visible?
Person Completing the Audit