Site Inspection l DEPOT

• Conducted on

  Date

• Prepared by

• Operator Representative on site

SITE SPECIFICS

• Is the Pin Drop location on the Containers for Change Website accurate?

  Yes

  No

  N/A

• Has the Operator displayed the Containers for Change sign provided to them in a position that provides the most exposure?

  Yes

  No

  N/A

• Are the opening hours of the Site fixed and displayed to the public?

  Yes

  No

  N/A

• Are the opening hours of the Site reflective of what is currently displayed on the Containers for Change website?

  Yes

  No

  N/A

• Total FTE (Full Time Equivalent) Staff Members Employed by the Site? ie. 2 x PT 20hrs = 1 FTE

SITE PRESENTATION inc. HOUSEKEEPING, APPEARANCE, SIGNAGE etc

• Is the quality of the signage at the site to an appropriate standard? Ie Professionally worded and Not hand written.

  Yes

  No

  N/A

• Are the correct logos for Containers for Change on all site posters?

  Yes

  No

  N/A

• Does the Site have a daily Housekeeping Routine in place?

  Yes

  No

  N/A

• Is the level of housekeeping to an appropriate standard?

  Yes

  No

  N/A

• Is there safe access for customers, free from obstruction?

  Yes

  No

  N/A

• Are there hand washing or hand sanitisation facilities available for use by customers?

  Yes

  No

  N/A

• Are hand washing facilities maintained and stocked with soap, paper towel, etc?

  Yes

  No

  N/A

• Does the Site have pest control management in place?

  Yes

  No

  N/A

• Is the Operator taking all reasonable measures to minimise odours at the site, including regular cleaning of the Site?

  Yes

  No

  N/A

• Does the Site have adequate Waste Facilities to manage housekeeping and minimise litter contamination? Ie. General Waste Bins, Recycling Bins (where applicable).

  Yes

  No

  N/A

• Does the site collect any other material at the site? And is it kept seperated from the eligible containers collected? (n/a if no other material collected)

  Yes

  No

  N/A

• Detail the "other material" is collection at the site?

COVID QUESTIONNAIRE

• Does the Site have the QLD COVID Check In App displayed?

  Yes

  No

  N/A

• Has the site displayed COVID Factsheets (either their own of Government) and Posters supplied by COEX?

  Yes

  No

  N/A

• Is the signage displayed / information / posters situated in a suitable location to be seen as intended e.g. relevant customer information / posters are positioned to view in customers areas?

  Yes

  No

  N/A

• Has the site conducted their own internal COVID Check within the last month?

  Yes

  No

  N/A

• Has the site conducted a COVID-19 toolbox within the last month?

  Yes

  No

  N/A

• Does the site have adequate controls in place to enforce social distancing?

  Yes

  No

  N/A

• Is plant and equipment cleaned between operators and regularly e.g. counting machines (RVM’s), ATMs, other customer/staff interfaces (door handles, counters, sorting tables), forklifts, pallet jacks etc?

  Yes

  No

  N/A

• Does the site have displayed maximum number of occupants signage?

  Yes

  No

  N/A

CONTAINER COLLECTION

• Is the Collection Infrastructure only being used to store Containers?

  Yes

  No

  N/A

• Does the Operator have sufficient security around the Container counting areas to ensure the integrity of the count (e.g. CCTV footage captured)

  Yes

  No

  N/A

• Are the workers of the site aware of how to search the eligibility of a container?

  Yes

  No

  N/A

• Has the Operator removed all bottle caps from the Containers?

  Yes

  No

  N/A

• Add action to send signage to Operator for putting up at Site.

• Is the Operator sorting and separating all Containers by Material Type with minimal cross material type contamination?

  Yes

  No

  N/A

• Is the Collection Infrastructure stored on Operator's property ie. there is no risk of a security interest being placed on the Collection Infrastructure by a third party?

  Yes

  No

  N/A

• Does the Operator provide Customers with a paper or electronic receipt as written acknowledgement of payment of the Refund Amount.

  Yes

  No

  N/A

• Does the Operator have an auditible system, including site layout, to count Container Volume for individual Bag Drop volumes? And are they using the dropdown in POS to select the applicable site [Applicable to Site with Bag Drops ll N/A for other sites]

  Yes

  No

  N/A

• Is the Operator accurately recording the count of the Containers within each Shipping Unit? Weight conversions and assumptions based on capacity of Shipping Unit are not accurate recording methods.

  Yes

  No

  N/A

SAFETY

• Have there been any incidents, near misses, potential or actual hazards that are yet to be reported to the PRO?

  Yes

  No

  N/A

• Are appropriate facilities and amenities provided for workers away from work area environment ie away form noise & out of the weather?

  Yes

  No

  N/A

• Has the Operator taken all reasonable measures to prevent unreasonable noise, disturbance and interference with others?

  Yes

  No

  N/A

• Does the Site have adequate signage around the requirement for Adult Supervision and Child Safety?

  Yes

  No

  N/A

• Does the Site have clear signage identifying the exclusion zones for the Public?

  Yes

  No

  N/A

• Is the Site Supervisor aware of the Emergency Response Plan for the Site?

  Yes

  No

  N/A

TRAFFIC MANAGEMENT PLAN

• Does the Site Layout match the Traffic Management Plan on file?

  Yes

  No

  N/A

• Does the traffic flow ensure pedestrian and traffic interaction is minimized or removed completely?

  Yes

  No

  N/A

• Does the Site have sufficient on-site parking and space for delivery/collection vehicles queue where necessary?

  Yes

  No

  N/A

FRAUD PREVENTION and SECURITY

• Has the Operator implemented systems and structures, to prevent theft at the Site ie. Security Cameras, Secure Fencing, ATMs, Cash Tills and Cash Tins, in a secure area both through the day and at night.

  Yes

  No

  N/A

• Is the Site Supervisor aware of the risk of baled material in the scheme?

  Yes

  No

  N/A

• Is there any evidence of training in relation to potential fraud? Eg Tool Box, Sign off on Ineligible Containers Practice Statement etc during inductions, posters?"

  Yes

  No

  N/A

• Is the supervisor aware of the requirement to file refund declarations (either soft or hard copy) and have them available for 5 years?

  Yes

  No

  N/A

• Are the Refund Declarations saved or stored securely?

  Yes

  No

  N/A

CUSTOMER FOCUS

• Does the Site have adequate resources to perform the Services, including Site Supervision (adequately trained), and workers?

  Yes

  No

  N/A

• Is the SIte Supervisor aware of the process for handling complaints? ie escalation process? Can a tool box or some other training record be provided?

  Yes

  No

  N/A

• Are contact details for customer engagement and complaints handling visible at the CRP?

  Yes

  No

  N/A

• Has the Operator taken reasonable measures to minimise wait times (ie. Separate Express Bag Drop area / lane; adequate CDS machines, etc)?

  Yes

  No

  N/A

• Has the Operator implemented any measures for continuous service improvement including seeking customer feedback ie surveys, online feedback, or other such activities?

  Yes

  No

  N/A

COMMUNITY ENGAGEMENT

• Does the Site have Community Collection Infrastructure available on site for Community Groups? [Applicable for Sites collecting 5M per FY, 1.25M per Qtr.]

  Yes

  No

  N/A

• Provide Details, including Quantity of the Community Collection Infrastructure and a photo

IT SERVICES

• Does the Supervisor have access to instructions and training materials in relation to the IT Platform?

  Yes

  No

  N/A

• Does the Site maintain appropriate backup hardware in case of hardware malfunctions?

  Yes

  No

  N/A

• Does the Site have a manual processing solution that captures all relevant data to be later entered into the IT Platform system?

  Yes

  No

  N/A

CONTENT FOR SOCIAL MEDIA

• Does the Site have any upcoming events or recurring Customer stories that they would like to share on the Containers for Change Social Platform?