Site Standards Audit

NAMCO OPERATIONS EUROPE LIMITED - SITE STANDARDS AUDIT

• Audit Title is unique file name. I.E. SSA Traf 01012013

• Audit Title

• Document No.

SITE DETAILS

• Site Name

  Select Trafford County Hall Tamworth Newcastle Dagenham Braintree Ipswich Norwich Romford Metrocentre

  • Trafford
  • County Hall
  • Tamworth
  • Newcastle
  • Dagenham
  • Braintree
  • Ipswich
  • Norwich
  • Romford
  • Metrocentre
• Address
  Address

• General Manager Name

• Person Running Shift

• Number of Bowling Lanes

  Select 16 18 20 22 24 26 28 30 32 34

  • 16
  • 18
  • 20
  • 22
  • 24
  • 26
  • 28
  • 30
  • 32
  • 34

DATE

• Conducted on

  Date

ASSESSOR

• Completed by

  Select Philip Millward Rob Cook Tony Whiteside John Wark Trevor Sutton Sharon King Natalie Couzens General Manager

  • Philip Millward
  • Rob Cook
  • Tony Whiteside
  • John Wark
  • Trevor Sutton
  • Sharon King
  • Natalie Couzens
  • General Manager

SCORING INSTRUCTIONS

• Scoring:
  
  Use the following system;
  
  Excellent Standard or Very Strongly Agree: 3 points
  Good Standard or Strongly Agree: 2 points
  Average Standard or Agree: 1 point
  Poor Standard or Disagree: 0 points
  
  Area/Item does not apply: N/A
  
  Press START to proceed.

CARPARK (where applicable)

• EASE OF ACCESS/PARKING

  3

  2

  1

  0

  NA

• LANDSCAPE/LITTER

  3

  2

  1

  0

  NA

• LIGHTING

  3

  2

  1

  0

  NA

• METER SIGNAGE/EASE OF USE

  3

  2

  1

  0

  NA

EXTERIOR

• SIGNAGE

  3

  2

  1

  0

  NA

• WINDOWS CLEANED AND SMEAR FREE

  3

  2

  1

  0

  NA

• LITTER / CIGARETTE ENDS/ BINS

  3

  2

  1

  0

  NA

• POSTER SITES

  3

  2

  1

  0

  NA

• GROUPS LOITERING

  3

  2

  1

  0

  NA

ENTRANCE

• WELCOME BY DOOR STAFF

  3

  2

  1

  0

  NA

• INITIAL IMPRESSIONS

  3

  2

  1

  0

  NA

BOWLING RECEPTION

• STAFFED APPROPRIATE TO BUSINESS LEVELS

  3

  2

  1

  0

  NA

• WARM AND NATURAL SERVICE

  3

  2

  1

  0

  NA

• COUNTER TOPS CLEAN & CLUTTER FREE

  3

  2

  1

  0

  NA

• POS AVAILABILTY

  3

  2

  1

  0

  NA

• SHOE SELECTION/CONDITION

  3

  2

  1

  0

  NA

BOWLING CONCOURSE AND LANES

• TIDY & WELL PRESENTED

  3

  2

  1

  0

  NA

• TABLE TOPS CLEAN & CLUTTER FREE

  3

  2

  1

  0

  NA

• MENUS AVAILABLE

  3

  2

  1

  0

  NA

• LANE SERVICE AVAILABLE

  3

  2

  1

  0

  NA

• WARM AND NATURAL SERVICE

  3

  2

  1

  0

  NA

• BOWLERS SEATING AREA CLEAN & CLUTTER FREE

  3

  2

  1

  0

  NA

• BINS

  3

  2

  1

  0

  NA

• BOWLING BALL SELECTION/CONDITION

  3

  2

  1

  0

  NA

• MONITORS DISPLAYING CURRENT OFFERS

  3

  2

  1

  0

  NA

• SAFETY NOTICES IN PLACE ON ALL LANES

  3

  2

  1

  0

  NA

• NUMBER OF LANES IN USE

• APPROXIMATE NUMBER OF CUSTOMERS IN THIS AREA

BAR

• STAFFED APPROPRIATE TO BUSINESS LEVELS

  3

  2

  1

  0

  NA

• WARM AND NATURAL SERVICE

  3

  2

  1

  0

  NA

• COUNTER TOPS CLEAN & CLUTTER FREE

  3

  2

  1

  0

  NA

• TABLE TOPS CLEAN & CLUTTER FREE

  3

  2

  1

  0

  NA

• MENUS AVAILABLE

  3

  2

  1

  0

  NA

• COSTA AVAILABILITY & ADVERTISING

  3

  2

  1

  0

  NA

• THINK 21 POLICY IN OPERATION

  3

  2

  1

  0

  NA

• APPROXIMATE NUMBER OF CUSTOMERS IN THIS AREA

FOOD OFFER

• Select Offer:

  CAFE

  DINER

  WIMPY

  BAR

• STAFFED APPROPRIATE TO BUSINESS LEVELS

  3

  2

  1

  0

  NA

• WARM AND NATURAL SERVICE

  3

  2

  1

  0

  NA

• COUNTER TOPS CLEAN & CLUTTER FREE

  3

  2

  1

  0

  NA

• TABLE TOPS CLEAN & CLUTTER FREE

  3

  2

  1

  0

  NA

• MENUS AVAILABLE

  3

  2

  1

  0

  NA

• MENU SIGNAGE PRESENTATION

  3

  2

  1

  0

  NA

• COSTA AVAILABILITY & ADVERTISING

  3

  2

  1

  0

  NA

• STAFF FOLLOWING GOOD HYGIENE PRACTICES

  3

  2

  1

  0

  NA

• APPROXIMATE NUMBER OF CUSTOMERS IN THIS AREA

POOL

• POOL TABLE AVAILABILITY & CLEANLINESS

  3

  2

  1

  0

  NA

• TABLE & EQUIPMENT CONDITION

  3

  2

  1

  0

  NA

• SIGNAGE/ TARIFF/ PRICE OF PLAY

  3

  2

  1

  0

  NA

• TABLE TOPS CLEAN & CLUTTER FREE

  3

  2

  1

  0

  NA

• MENUS AVAILABLE

  3

  2

  1

  0

  NA

• APPROXIMATE NUMBER OF CUSTOMERS IN THIS AREA

MACHINES AND REDEMPTION

• AREAS CLEAN, TIDY & WELL PRESENTED

  3

  2

  1

  0

  NA

• MACHINE AVAILABILITY

  3

  2

  1

  0

  NA

• MACHINE CLEANLINESS/ PRESENTATION

  3

  2

  1

  0

  NA

• MACHINE ATTRACT VOLUME

  3

  2

  1

  0

  NA

• MACHINE SIGNAGE

  3

  2

  1

  0

  NA

• CHANGE AVAILABILITY

  3

  2

  1

  0

  NA

• TICKET EATER AVAILABILITY

  3

  2

  1

  0

  NA

• DISPLAY CABINETS

  3

  2

  1

  0

  NA

• PRIZE SELECTION

  3

  2

  1

  0

  NA

• CASH POINT (ATM) AVAILABLE IN SUITABLE LOCATION

  3

  2

  1

  0

  NA

• APPROXIMATE NUMBER OF CUSTOMERS IN THIS AREA

ADULT GAMING CENTRE

• STAFFED AT ALL TIMES

  3

  2

  1

  0

  NA

• WARM AND NATURAL SERVICE OFFERING FREE BEVERAGES & BISCUITS

  3

  2

  1

  0

  NA

• MANAGEMENT OF UNDER 18's ATTEMPTING TO GAMBLE

  3

  2

  1

  0

  NA

• AREA CLEAN, TIDY & WELL PRESENTED

  3

  2

  1

  0

  NA

• MACHINE AVAILABILITY

  3

  2

  1

  0

  NA

• MACHINE CLEANLINESS/ PRESENTATION

  3

  2

  1

  0

  NA

• MACHINE SIGNAGE

  3

  2

  1

  0

  NA

• MACHINE ATTRACT VOLUME

  3

  2

  1

  0

  NA

• CHANGE AVAILABILITY

  3

  2

  1

  0

  NA

• GAMCARE LEAFLET AVAILABILITY

  3

  2

  1

  0

  NA

• APPROXIMATE NUMBER OF CUSTOMERS IN THIS AREA

DODGEMS

• TRACK SAFETY AND OBSTRUCTIONS

  3

  2

  1

  0

  NA

• SEATBELTS AND SIGNAGE CONDITION

  3

  2

  1

  0

  NA

• CLEAN, TIDY & WELL PRESENTED

  3

  2

  1

  0

  NA

• CAR AVAILABILITY

  3

  2

  1

  0

  NA

• TOKEN AVAILABILITY

  3

  2

  1

  0

  NA

• SUPERVISION/CONTROL

  3

  2

  1

  0

  NA

• CONTROL OF UNDER HEIGHT RIDERS

  3

  2

  1

  0

  NA

• APPROXIMATE NUMBER OF CUSTOMERS IN THIS AREA

NAMOKE

• CLEAN, TIDY & WELL PRESENTED

  3

  2

  1

  0

  NA

• EQUIPMENT IN GOOD CONDITION (books, fancy dress etc.)

  3

  2

  1

  0

  NA

• FACILITY ADVERTISING

  3

  2

  1

  0

  NA

• MENUS AVAILABLE

  3

  2

  1

  0

  NA

• APPROXIMATE NUMBER OF CUSTOMERS IN THIS AREA

SOFT PLAY

• STAFFED APPROPRIATE TO BUSINESS LEVELS

  3

  2

  1

  0

  NA

• COUNTER TOPS CLEAN & CLUTTER FREE

  3

  2

  1

  0

  NA

• TABLE TOPS CLEAN & CLUTTER FREE

  3

  2

  1

  0

  NA

• PLAY FRAME CLEAN AND WELL MAINTAINED

  3

  2

  1

  0

  NA

• SECURITY

  3

  2

  1

  0

  NA

• MENUS AVAILABLE

  3

  2

  1

  0

  NA

• COSTA AVAILABILITY & ADVERTISING

  3

  2

  1

  0

  NA

• APPROXIMATE NUMBER OF CUSTOMERS IN THIS AREA

FUNCTION AND PARTY ROOMS

• CLEAN, TIDY & WELL PRESENTED

  3

  2

  1

  0

  NA

• ADVERTISING THIS FACILITY

  3

  2

  1

  0

  NA

• APPROXIMATE NUMBER OF CUSTOMERS IN THIS AREA

TOILETS

• FACILITIES VISITED

  Select LADIES GENTS DISABLED BAR KIDS

  • LADIES
  • GENTS
  • DISABLED
  • BAR
  • KIDS

• CLEAN AND TIDY

  3

  2

  1

  0

  NA

• CONDITION OF FLOORING

  3

  2

  1

  0

  NA

• ITEMS AVAILABLE

  Select TOILET TISSUE SOAP HOT WATER TOWELS/DRYERS DOOR LOCKS TOILET SEATS

  • TOILET TISSUE
  • SOAP
  • HOT WATER
  • TOWELS/DRYERS
  • DOOR LOCKS
  • TOILET SEATS

• TOILET CHECK-SHEET COMPLETED

  3

  2

  1

  0

  NA

GENERAL OBSERVATIONS

• SHIFT MANAGEMENT/CONTROL

  3

  2

  1

  0

  NA

• STAFF UNIFORM (including name badges)

  3

  2

  1

  0

  NA

• LIGHTING, MUSIC & AMBIANCE

  3

  2

  1

  0

  NA

• GENERAL MAINTENANCE

  3

  2

  1

  0

  NA

• SECURITY

  3

  2

  1

  0

  NA

ADDITIONAL COMMENTS

• Please make a note of any comments from today's visit

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