Site Visit

• Conducted on

  Date

• Prepared by

• Location

  Select

Forecourt

• Is Forecourt hazard free? If NO -it is captured in Salesforce & job logged with helpdesk?

  Yes

  No

  N/A

• Is priceboard in good working order?

  Yes

  No

  N/A

• Are pumps clean & in working order?

  Yes

  No

  N/A

• Is bin enclosure as per standard (clean and Locked)?

  Yes

  No

  N/A

• Are all amenities available at pump?

  Yes

  No

  N/A

• Are CSUs clean @ emptied?

  Yes

  No

  N/A

• Is POS correct?

  Yes

  No

  N/A

• Are site drains (under/outside canopy) clean?

  Yes

  No

  N/A

• Are grounds and gardens maintained sufficiently?

  Yes

  No

  N/A

• Is shop entrance clean?

  Yes

  No

  N/A

• Yes

  No

  N/A

Shop

• Is console, office & store room door closed? Is lock door policy in place?

  Yes

  No

  N/A

• Are fixtures, floor & FTG area clean?

  Yes

  No

  N/A

• Are there less than 5 gaps (excl FTG)? and no missing barcodes?

  Yes

  No

  N/A

• Is FTG cabinets as per POG?

  Yes

  No

  N/A

• Is FTG availability acceptable, considering time of day?

  Yes

  No

  N/A

• Is site following HFF Cook Plan? Is the team aware of it?

  Yes

  No

  N/A

• Is the shop front and faced considering trade?

  Yes

  No

  N/A

• Are planograms up to date?

  Yes

  No

  N/A

• Check expiry date on 10 high risk products. Are all products in date & is markdown process followed?

  Yes

  No

  N/A

• Are Emergency Exits, fire equipment, switchboards easily accessible clear?

  Yes

  No

  N/A

• Are Bulk & OL`s displays well maintained?

  Yes

  No

  N/A

• Is front counter clutter free & as per EE guide?

  Yes

  No

  N/A

• Check 10 prices check on random products. Are all prices accurate?

  Yes

  No

  N/A

• Is POS displayed accurately, not faded & as per standards?

  Yes

  No

  N/A

• Is Shop hazard free? If NO -it is captured in Salesforce & job logged with<br>helpdesk?

  Yes

  No

  N/A

• Spot check two equipment checks from previous two weeks. Are the correct<br>number of tempratures taken?(3 times a day for non 24 sites and 4 checks a<br>day for 24 sites)

  Yes

  No

  N/A

• Is site using Drive off folder as per process? Check paperwork to verify.

  Yes

  No

  N/A

Stockroom

• Has defrosted HFF in coolroom got individual date stamp?

  Yes

  No

  N/A

• Is stockroom hazard free? If NO -it is captured in Salesforce & job logged with helpdesk

  Yes

  No

  N/A

• Is stockroom and office as per standard

  Yes

  No

  N/A

• Is yellow height line displayed in storeroom & coolroom?

  Yes

  No

  N/A

• Are all boxed >5KG under yellow line?

  Yes

  No

  N/A

• Are all chemicals labelled & stored as per guidelines?

  Yes

  No

  N/A

• Are TM`s using PPE while performing tasks? (cut resistant gloves when changing bins , goggles and gloves when mixing chemicals)

  Yes

  No

  N/A

• Is Hand Wash POS in place near wash basin? Are TM`s using correct hand wash etiquettes?

  Yes

  No

  N/A

• Are BOH milk bladders kept as per guidline? Is there a lid for bucket trolley<br>available to move milk bladders? Are team following the correct process?

  Yes

  No

  N/A

• Is Organic wheeley bin used as per process? Check for contents of the bin, is the internal bin warning notices displayed? Is the internal bin more than half filled? Is the site disposing milk bottles , bladders and drinks directly to the outside organics bin?

  Yes

  No

  N/A

• Is Emergecny mobile phone charged and available at console for TM`s to<br>use?

  Yes

  No

  N/A

Team

• Is TM uniform as per standards?

  Yes

  No

  N/A

• Is TM aware of Tell CEXP site controllables?

  Yes

  No

  N/A

• Is TM actively upselling? Is the question right?

  Yes

  No

  N/A

• Is TM aware of My Say action plan?

  Yes

  No

  N/A

• Is TM aware of Conversion Champion & Express Yourself program & know<br>their ranking?

  Yes

  No

  N/A

• Is Express Yourself leaderboard displayed on TM noticeboard?

  Yes

  No

  N/A

• Are TM`s wearing alarm pendants & till limit in place?

  Yes

  No

  N/A

• Is comms planner used to communicate to TM`s?

  Yes

  No

  N/A

• Is TM doing head check before authorizing pumps? Is TM aware of drive off process?

  Yes

  No

  N/A

• Is TM aware of Mobile fuel app & process?

  Yes

  No

  N/A

• Are most recent Tobacco acknowledgement forms filed in Store<br>Management communications planner? Have all TM`s as per payroll signed a<br>copy?

  Yes

  No

  N/A

Customer

• Is Tell CEXP result displayed with action plan?

  Yes

  No

  N/A

• Are area specific trades driver in place?

  Yes

  No

  N/A

• Are customer toilets operational, clean & well maintained?

  Yes

  No

  N/A

• Yes

  No

  N/A

• Yes

  No

  N/A