Title Page
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Sky Q visit job number.
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Engineers name
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Tech ID
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Prepared by
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Select date
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Is the visit a Service or install?
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What SkyQ equipment is expected onsite?
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Has the dish been accessed?
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Was Data logging at dish and cable performed?
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Who is the customers broadband provider?
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Sm3 used to test wifi network?
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Is iknow2 been followed or accessed before installation of boxes?
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Have F-cons been replaced if not already compression fit?
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Has Tv been powered down at mains?
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Has New HDMI & power leads used?
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Had a Software download been completed on silver box?
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Has Engineer used the Chrome app After connecting Qstb to network?
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If required has the Sm3 used to determine booster placement?
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Has the Sm3 used to determine signal strength to where mini will go?
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Has engineer started installation process on mini before software update completes on Qsilver?
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Have the New HDMI & Power lead been used or replaced on mini box/s?
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Has Software download been performed on mini/s?
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Has the engineer ran a chrome test after each new device connected?
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These questions relate to the Showcase performed by the engineer.
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Has the engineer performed a suitable showcase around the customers viewing habits and needs?
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Has "Fluid Viewing" been demonstrated From silver to mini/app?
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Have the sidebar apps been accessed during Showcase?
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Has the SkyQ app been installed/showcased during visit?
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Before leaving property.
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Old equipment offered to be returned if applicable? Has incentive been communicated to customer? (Project silk)
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Has all Empty cartons/ rubbish been removed?
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Please Leave feedback regarding what aspects went well during the visit? What didn't go well and improving service going forward?
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Team Manager
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Engineer
