Information
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London South -
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Area Manager :
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Conducted on
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Prepared by
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Location
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Customers in shop FOBT/SSBT/OTC
SNAPSHOT
1.0 - SHOP FRONT
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1.1 - Shop front clean, Signs on<br>
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1.2 - Window POS correct<br>
2.0 - SHOP FLOOR
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2.1 - Papers neat - Correct layout
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2.2 - No slips or pens on sides of floor<br>
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2.3 - Bins not over flowing<br>
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2.4 - All zones stocked and correct <br>
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2.5 - All Compliance stickers correct<br>
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2.6 - All equipment/ Furniture correct and good condition
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2.7 - Toilets stocked and clean<br>
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2.8 - Air Con and volume correct?
3.0 - STAFF
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3.1 - Staff member greeting Customers on entry<br>
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3.2 - Staff appearance as per policy<br>
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3.3 - If two staff working one on shop <br>
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3.4 - Staff engaging with regular customers
4.0 - BEHIND THE COUNTER
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4.1 - Staff aware of dailly offers
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4.2 - Staff can demonstrate latest game
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4.3 - Desk / Back of House area clean and tidy<br>
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4.4 - Shop Targets on display
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4.5 - Area Manger's last visit actions displayed
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4.6 - Shop Manager driving the business
Sign Off
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On site representative
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Auditor's signature
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