Snapshot

• South East -

• Area Manager :

• Conducted on

  Date

• Prepared by

• Location
  Address

• Customers in shop FOBT/SSBT/OTC

1.0 - SHOP FRONT

• 1.1 - Shop front clean, Signs on<br>

  Red

  Amber

  Green

• 1.2 - Window POS correct<br>

  Red

  Amber

  Green

2.0 - SHOP FLOOR

• 2.1 - Papers neat - Correct layout

  Red

  Amber

  Green

• 2.2 - No slips or pens on sides of floor<br>

  Red

  Amber

  Green

• 2.3 - Bins not over flowing<br>

  Red

  Amber

  Green

• 2.4 - All zones stocked and correct <br>

  Red

  Amber

  Green

• 2.5 - All Compliance stickers correct<br>

  Red

  Amber

  Green

• 2.6 - All equipment/ Furniture correct and good condition

  Red

  Amber

  Green

• 2.7 - Toilets stocked and clean<br>

  Red

  Amber

  Green

• 2.8 - Air Con and Screen volume correct?

  Yes

  No

  N/A

3.0 - STAFF

• 3.1 - Staff member greeting Customers on entry<br>

  Yes

  No

  N/A

• 3.2 - Staff appearance as per policy<br>

  Yes

  No

  N/A

• 3.3 - If two staff working one on shop <br>

  Yes

  No

  N/A

• 3.4 - Staff engaging with regular customers

  Yes

  No

  N/A

• 3.5 - Staff aware of daily offers

  Yes

  No

  N/A

• 3.6 - Staff can demonstrate latest game

  Yes

  No

  N/A

• 3.7 - Desk / Back of House area clean and tidy<br>

  Yes

  No

  N/A

• 3.8 - Managers Diary being used

  Yes

  No

  N/A

4.0 - Shop Manager Footprint

• 4.0 - Managers diary being used to drive performance

  Yes

  No

  N/A

• 4.1 - KPI board updated to show how shops doing, with weekly targets.

  Yes

  No

  N/A

• 4.2 - Manager had 1-2-1 with staff member using PDP is the last 2 months

  Yes

  No

  N/A

• 4.3 - Staff notice boards used to update team on YTD performance

  Yes

  No

  N/A

Sign Off

• On site representative

  Sign

• Auditor's signature

  Sign

• Yes

  No

  N/A