SO MOD REPORT

• DATE OF DUTY SHIFT

  Date

• MANAGER ON DUTY

OPERATIONS

• OCCUPANCY

• LE FLAMBOYANT

  OPEN

  CLOSED

  PRIVATISED

• THEME

• LA PLAGE

  OPEN

  CLOSED

  PRIVATISED

• BEACH

  OPEN

  CLOSED

• WEATHER CONDITIONS

10 SO MAGNIFIERS

• WELCOME - (every guest welcomed by a desk blotter & greeted in French using the word "Bonjour")

  Yes

  No

  N/A

• LOOK - (ambassador wear their full uniform with name tags & have a good attitude & appearance)

  Yes

  No

  N/A

• PLATES - (placed outside the hotel entrance & shined every morning)

  Yes

  No

  N/A

• LIGHTS - Candle ritual + Lanters & Candler holder (in outlets, bar, restaurant, reception, spa,..)

  Yes

  No

  N/A

• MUSIC - A fusion of French & World Music (by hotel or music group)

  Yes

  No

  N/A

• BOTANICAL - Our garden & flowers (outlets bar & restaurant), reception, spa, greeting pavilion)

  Yes

  No

  N/A

• WORDS - Library + Newspaper (daily & weekly) in different outlets (bar, restaurant, reception, spa)

  Yes

  No

  N/A

• SLEEP - My bed (base = boxspring + mattress + featherbed + duvet + 4 pillow) set up in each room + Turndown every night

  Yes

  No

  N/A

• FB RITUALS - Bread, viennoiserie, cheese, wine & champagne + Set Up (display champagne, wine, pâtisserie parsiennes, local products)

  Yes

  No

  N/A

COMMENTS

• COUSU MAIN OF THE DAY

• PICTURE OF COUSU MAIN

  Media

• SPECIAL ATTENTION FOR OUR GUESTS

• PICTURE OF SPECIAL SET-UP/ATTENTION

  Media

• SPECIAL TURNDOWN FOR OUR GUESTS

• PICTURE OF SPECIAL TURNDOWN

  Media

• SO EVENT

• PICTURE OF SO EVENT

  Media

PRE-ARRIVAL ROOMS (VACANT/CLEAN)

• ROOM NUMBER

• ROOM TYPE

  LUSHURY

  BEACH SUITE

  BEACH VILLA

• TV OFF, LIGHTS OFF, AC OFF, COFFEE MACHINE OFF

  Yes

  No

  N/A

• CURTAINS AND SLIDING DOORS LOCKED

  Yes

  No

  N/A

• THE ROOM IS CLEAN AND READY FOR ARRIVAL

  Yes

  No

  N/A

• THE ROOM DOES NOT REQUIRE ANY MAINTENANCE INTERVENTION

  Yes

  No

  N/A

• ROOM IS READY FOR AN EARLY ARRIVAL IF APPLICABLE

  Yes

  No

  N/A

• OTHER COMMENTS

PRE-ARRIVAL ROOMS (VACANT/CLEAN)

• ROOM NUMBER

• ROOM TYPE

  LUSHURY

  BEACH SUITE

  BEACH VILLA

• TV OFF, LIGHTS OFF, AC OFF, COFFEE MACHINE OFF

  Yes

  No

  N/A

• CURTAINS AND SLIDING DOORS LOCKED

  Yes

  No

  N/A

• THE ROOM IS CLEAN AND READY FOR ARRIVAL

  Yes

  No

  N/A

• THE ROOM DOES NOT REQUIRE ANY MAINTENANCE INTERVENTION

  Yes

  No

  N/A

• ROOM IS READY FOR AN EARLY ARRIVAL IF APPLICABLE

  Yes

  No

  N/A

• OTHER COMMENTS

PRE-ARRIVAL ROOMS (VACANT/CLEAN)

• ROOM NUMBER

• ROOM TYPE

  LUSHURY

  BEACH SUITE

  BEACH VILLA

• TV OFF, LIGHTS OFF, AC OFF, COFFEE MACHINE OFF

  Yes

  No

  N/A

• CURTAINS AND SLIDING DOORS LOCKED

  Yes

  No

  N/A

• THE ROOM IS CLEAN AND READY FOR ARRIVAL

  Yes

  No

  N/A

• THE ROOM DOES NOT REQUIRE ANY MAINTENANCE INTERVENTION

  Yes

  No

  N/A

• ROOM IS READY FOR AN EARLY ARRIVAL IF APPLICABLE

  Yes

  No

  N/A

• OTHER COMMENTS

PRE-ARRIVAL ROOMS (VACANT/CLEAN)

• ROOM NUMBER

• ROOM TYPE

  LUSHURY

  BEACH SUITE

  BEACH VILLA

• TV OFF, LIGHTS OFF, AC OFF, COFFEE MACHINE OFF

  Yes

  No

  N/A

• CURTAINS AND SLIDING DOORS LOCKED

  Yes

  No

  N/A

• THE ROOM IS CLEAN AND READY FOR ARRIVAL

  Yes

  No

  N/A

• THE ROOM DOES NOT REQUIRE ANY MAINTENANCE INTERVENTION

  Yes

  No

  N/A

• ROOM IS READY FOR AN EARLY ARRIVAL IF APPLICABLE

  Yes

  No

  N/A

• OTHER COMMENTS

PRE-ARRIVAL ROOMS (VACANT/CLEAN)

• ROOM NUMBER

• ROOM TYPE

  LUSHURY

  BEACH SUITE

  BEACH VILLA

• TV OFF, LIGHTS OFF, AC OFF, COFFEE MACHINE OFF

  Yes

  No

  N/A

• THE ROOM IS CLEAN AND READY FOR ARRIVAL

  Yes

  No

  N/A

• THE ROOM DOES NOT REQUIRE ANY MAINTENANCE INTERVENTION

  Yes

  No

  N/A

• ROOM IS READY FOR AN EARLY ARRIVAL IF APPLICABLE

  Yes

  No

  N/A

• CURTAINS AND SLIDING DOORS LOCKED

  Yes

  No

  N/A

• OTHER COMMENTS

GUEST 1

• GUEST NAME

• ROOM NUMBER

• GUEST COMMENTS

• FOLLOW UP REQUIRED?

  NO

  YES

GUEST 2

• GUEST NAME

• ROOM NUMBER

• GUEST COMMENTS

• FOLLOW UP REQUIRED?

  NO

  YES

GUEST 3

• FOLLOW UP REQUIRED?

  NO

  YES

• GUEST NAME

• ROOM NUMBER

• GUEST COMMENTS

GUEST 5

• FOLLOW UP REQUIRED?

  NO

  YES

• GUEST NAME

• ROOM NUMBER

• GUEST COMMENTS

GUEST 4

• GUEST NAME

• ROOM NUMBER

• GUEST COMMENTS

• FOLLOW UP REQUIRED?

  NO

  YES

GUEST 1

• GUEST NAME

• ROOM NUMBER

• GUEST COMMENTS

• FOLLOW UP REQUIRED?

  NO

  YES

• COMMENT

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OTHER CONCERNS / IDEAS / SUGGESTIONS

• MOD SIGNATURE (ONLY WHEN READY TO SUBMIT)

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