Solutec7

• Document No.

• Site

  Select Abbey Centre Armagh Ballymena Belfast Boucher Rd

  • Abbey Centre
  • Armagh
  • Ballymena
  • Belfast
  • Boucher Rd

• Client Contact

• Phone

• Mobile

• Email

• Log Date

  Date

• Grosvenor Contact

  Select Liza Kane Noel Kehoe Brenda Rodgers

  • Liza Kane
  • Noel Kehoe
  • Brenda Rodgers

Details of the complaint

• Description of the Issue

• Category

  Select Due Diligence Standards Health & Safety Chemicals & Janitorial Emergency Works Window Cleaning Uniforms & Name Badges

  • Due Diligence
  • Standards
  • Health & Safety
  • Chemicals & Janitorial
  • Emergency Works
  • Window Cleaning
  • Uniforms & Name Badges

• Attachment supporting complaint

  Media

• SLA

  Select LOG QWR CVR REQ

  • LOG
  • QWR
  • CVR
  • REQ

Stage 1 - In Store Team

• Was the Instore Cleaning Team engaged

  YES

  NO

• What has the team actioned

• Can this issue be dealt with by the Inhouse Cleaning Team

Stage 2 - Area Management

• Has the Area Management been contacted

  YES

  NO

• What was there actions

• Can we organise a visit to review the issue

Stage 3 - Regional Management

• Has the Regional Management been contacted

  YES

  NO

• What was there actions

• Can we organise a visit to review the issue

• Yes

  No

  N/A

• Yes

  No

  N/A

• Yes

  No

  N/A

Outcome

• What were the actions taken?

• In Store Team Report

  Media

• Area Management Report

  Media

• Regional Management Report

  Media

• Was the matter satisfactorily resolved?

  YES

  NO

• Contact Client to close Issue

• We will contact M&S Regional Management to review ALL Actions

  Select MS John Heatley MS John Walter MS Jane Mikkelsen

  • MS John Heatley
  • MS John Walter
  • MS Jane Mikkelsen

ISSUE COMPLETED

• Are you satisfied with the handling of this issue

• Comments

• Client Contact

  Sign

• Grosvenor Contact

  Sign