Title Page

  • Document No.

  • Site

  • Client Contact

  • Phone

  • Mobile

  • Email

  • Log Date

  • Grosvenor Contact

ISSUE

Details of the complaint

  • Description of the Issue

  • Category

  • Attachment supporting complaint

  • SLA

Stage 1 - In Store Team

  • Was the Instore Cleaning Team engaged

  • What has the team actioned

  • Can this issue be dealt with by the Inhouse Cleaning Team

Stage 2 - Area Management

  • Has the Area Management been contacted

  • What was there actions

  • Can we organise a visit to review the issue

Stage 3 - Regional Management

  • Has the Regional Management been contacted

  • What was there actions

  • Can we organise a visit to review the issue

OUTCOME

Outcome

  • What were the actions taken?

  • In Store Team Report

  • Area Management Report

  • Regional Management Report

  • Was the matter satisfactorily resolved?

  • Contact Client to close Issue

  • We will contact M&S Regional Management to review ALL Actions

REVIEW

ISSUE COMPLETED

  • Are you satisfied with the handling of this issue

  • Comments

  • Client Contact

  • Grosvenor Contact

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.