Information

  • Store

  • Manager

  • Conducted on

Questions for staff.

  • How was your last review?

  • When is your next holiday?

  • How do you find the morning briefings?

  • When is your next team meeting?

  • When did you last get feedback on the shop floor?

  • How is your NPS being communicated to you?

  • Do you know what only the best is?

  • What's the EE way?

  • Have you seen your commission report?

  • Do you have all of your codes?

  • Have you seen the South Coast plan for 2014?

  • Can you log in to my performance?

  • What's your top 3 star / sharer offers

People

  • Does the store have a pulse plan in place?

  • Was the last pulse score above 5%?

  • Look over reviews and feedback accordingly.

  • What performance management is taking place in store and is it logged on SAP?

  • Does the store have any vacancies? If so how is recruitment going?

  • Is everyone registered on best with a photo?

  • Did the morning brief take place this morning?

  • What feedback do you have for the store manager or person conducting the brief?

  • Is the staff and managers holiday up to date and being logged in store accordingly for 2014 / 2015 holiday calendar?

  • Have all staff completed all accreditation areas?

  • Is the communications board up to date with latest This week & this weekend

  • Is the store on FTE budget including overtime? Also look at YTD detail.

  • Are all rosters being completed on rota tool and being submitted accordingly?

Customer

  • Have all staff attended EE way training?

  • Does the store have an update NPS fanzone?

  • Can a staff member talk me through the EE way?

  • Are welcome wallets being used?

  • Are all staff wearing correct uniform and name badges?

  • Is the VM of the store correct?

  • Is the store using the software lap top?

  • Are shop floor standards to a high level?

  • Do all shop floor demo phones have a 4G sim in them?

  • Are all demo phones off the shop floor organised / charged and ready to use?

  • Can a staff member tell me there NPS score?

  • Can a staff member tell me the store last EE way report score?

Compliance

  • Is the store below £150 stock loss for the month?

  • Is the store below there YTD stock threshold?

  • Are PI counts being done each week with correction and admin to support (must all be done by COP Wednesday each week)?

  • Does the store have a fraud folder that is up to date?

  • Was the store below 1% idoc ration last week?

  • Is the store below its fraud tolerance levels?

  • Are all demo phones logged correctly?

  • Check 1 days paperwork and feedback accordingly.

  • Check 1 section of the compliance deceleration and ensure it is now correct. Feedback accordingly.

  • Is the H&S board and folder fully up to date in store?

  • Has Steve completed a H&S report in the last 6 months?

  • Are back office standards to a high level? Feedback accordingly.

  • Are personal folders up to date and locked away?

Performance

  • Does the store have an EE extra mix over 45% this month? What was it last month?

  • Is the store in quadrants 1 or 2 for PAYM conversion?

  • If no then what are they doing to turn it around and by when?

  • Is the store in quadrants 1 or 2 for total conversion?

  • If no then what are they doing to turn it around and by when?

  • Is the store on course to hit its Star / pre to post / sharer and tablet targets?

  • What zero sellers does the store have in the above areas?

  • Does the store have a YTD board in place and up to date

  • Feedback for regional manager?

  • Select date

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.