Questions for staff.

  • How was your last review?

  • When is your next holiday?

  • How do you find the morning briefings?

  • When is your next team meeting?

  • When did you last get feedback on the shop floor?

  • How is your NPS being communicated to you?

  • Do you know what only the best is?

  • What's the EE way?

  • Have you seen your commission report?

  • Do you have all of your codes?

  • Have you seen the South Coast plan for 2014?

  • Can you log in to my performance?

  • What's your top 3 star / sharer offers

People

  • Does the store have a pulse plan in place?

  • Was the last pulse score above 5%?

  • Look over reviews and feedback accordingly.

  • What performance management is taking place in store and is it logged on SAP?

  • Does the store have any vacancies? If so how is recruitment going?

  • Is everyone registered on best with a photo?

  • Did the morning brief take place this morning?

  • What feedback do you have for the store manager or person conducting the brief?

  • Is the staff and managers holiday up to date and being logged in store accordingly for 2014 / 2015 holiday calendar?

  • Have all staff completed all accreditation areas?

  • Is the communications board up to date with latest This week & this weekend

  • Is the store on FTE budget including overtime? Also look at YTD detail.

  • Are all rosters being completed on rota tool and being submitted accordingly?

Customer

  • Have all staff attended EE way training?

  • Does the store have an update NPS fanzone?

  • Can a staff member talk me through the EE way?

  • Are welcome wallets being used?

  • Are all staff wearing correct uniform and name badges?

  • Is the VM of the store correct?

  • Is the store using the software lap top?

  • Are shop floor standards to a high level?

  • Do all shop floor demo phones have a 4G sim in them?

  • Are all demo phones off the shop floor organised / charged and ready to use?

  • Can a staff member tell me there NPS score?

  • Can a staff member tell me the store last EE way report score?

Compliance

  • Is the store below £150 stock loss for the month?

  • Is the store below there YTD stock threshold?

  • Are PI counts being done each week with correction and admin to support (must all be done by COP Wednesday each week)?

  • Does the store have a fraud folder that is up to date?

  • Was the store below 1% idoc ration last week?

  • Is the store below its fraud tolerance levels?

  • Are all demo phones logged correctly?

  • Check 1 days paperwork and feedback accordingly.

  • Check 1 section of the compliance deceleration and ensure it is now correct. Feedback accordingly.

  • Is the H&S board and folder fully up to date in store?

  • Has Steve completed a H&S report in the last 6 months?

  • Are back office standards to a high level? Feedback accordingly.

  • Are personal folders up to date and locked away?

Performance

  • Does the store have an EE extra mix over 45% this month? What was it last month?

  • Is the store in quadrants 1 or 2 for PAYM conversion?

  • If no then what are they doing to turn it around and by when?

  • Is the store in quadrants 1 or 2 for total conversion?

  • If no then what are they doing to turn it around and by when?

  • Is the store on course to hit its Star / pre to post / sharer and tablet targets?

  • What zero sellers does the store have in the above areas?

  • Does the store have a YTD board in place and up to date

  • Feedback for regional manager?

  • Select date

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