Spark - TM STORE Report

• Conducted on

  Date

• Conducted by

  Select Ben Donna Fiona Jono Ronshi Tatiana

  • Ben
  • Donna
  • Fiona
  • Jono
  • Ronshi
  • Tatiana
• Location
  Address

• Person on location:

• Position;

  Manager

  Proprietor

  Assistant Mgr/Sales Rep

  Merch Manager

  Store Staff

WE LISTEN 👂WE'RE STRAIGHT UP 👊 WE GET STUCK IN 💪 WE WIN TOGETHER 🏆

Store presentation and VM Standards

• Stand presentation and location.<br><br>Is it easily identifiable and well presented from a customer point of view? Has VM visited recently.

  Yes

  No

  N/A

• PostPay, Prepay, brochures and tickets current and correct?

  Yes

  No

  N/A

• Note any items that need attention and/or follow up?<br><br>Dummy handsets<br>Ticketing <br>Posters<br>Brochures etc<br>

  Yes

  No

  N/A

• Comments:

• Is VM Screen functioning properly? Is content current?<br>(Eyemagnet service contact 0800 101 550)

  Yes

  No

  N/A

• In-store display and display units. <br><br>Dust and clean units as required. <br>Are there further opportunities to place collateral in-store. <br>Negotiate for more space to advertise.

  Yes

  No

  N/A

• Add Photos: Current Stand and action points.

  Media

• Agreed actions.

Sales Performance - Past/Present/Future (Ensure you have reporting info on hand)

• Share sales performance and targets with staff member/s<br><br>Ask for a lift in performance.<br>5 whys? <br>How can I help with lifting your teams sales performance? <br>How can Spark be more involved with supporting you and your team to achieve your goals?

  Yes

  No

  N/A

• Staffing and Training Opportunities <br><br>If PostPay visit:<br>Check for new starters<br>Training opportunities <br>PK opportunities

  Yes

  No

  N/A

• Comments:

Why Spark? Reinforcing our position

• Share Our values and why Spark!😀<br><br>Free Spotify (selected plans)<br>Free 1GB @ 1000+ Wifi Zones (2GB over summer)<br>Spark Thanks Movies & Thanks Music<br>6 months free Lightbox<br>Student Prepaid Boost -Bonus data and Spark calling<br>Online sign up - prepay: spark.co.nz/go<br>Keep your number<br><br><br><br><br>

  Yes

  No

  N/A

• Comments: Agreed actions:

Stock and inventory

• Check stock levels ( contact appropriate Partner Manager to authorise pricing)<br>Are they appropriate?<br>Do we need to assist with sell through of aged stock?<br>

  SOH Good

  SOH - Low

  SOH - Nil

• Are there product concerns?

  Yes

  No

  N/A

• Back office concerns?<br><br>Reporting <br>Daily briefings<br>

  Yes

  No

  N/A

• Overall comments: Agreed actions: discuss follow up and next visit timeframes. Remember to invite feedback and leave contact details.